ArbitrageCardレビュー 

ArbitrageCard からの回答

2025年1月9日

Hi Keyerra,

I’m very sorry that you had a negative experience on our website, and I’d like to share some feedback:

You placed your order on Sunday, December 29, at 12:43 a.m., and since it was your first order, we had to manually verify your account to prevent fraud.

In our industry, fraud is a significant concern, which is why we’ve historically reviewed first-time orders manually. This approach helps protect our customers and our company. Typically, after verifying a new customer’s first order, we approve the account so future gift card purchases are delivered immediately without delay.

While our system usually verifies these transactions automatically for recurring customers, this process can take up to 24 hours for initial orders. We understand this caused a delay in delivering your card, which was clearly not ideal.

However, once the verification was completed, your order was sent the same day. As we mentioned in our previous messages, all your future purchases will be processed and delivered immediately.

We regret that you had difficulties reaching us. Our customer service team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. (Eastern Time), with reduced hours on weekends. Our contact emails are: hello@arbitragecard.com or lily@arbitragecard.com. We ensure to provide a response as soon as possible.

We fully acknowledge that it is our responsibility to ensure an excellent experience for all of our users, and that whenever that goal is not met, we need to make it right. To compensate for the inconvenience, we’ve emailed you a $100 coupon code for a future gift card purchase.

We greatly value your feedback, as it helps us continuously improve our service.

If you have any further questions, please don’t hesitate to reach out. We’re here to help.

Regards,

ArbitrageCard からの回答

2024年12月6日 に更新

Hi Kevan,

I’m very sorry that you had a negative experience on our website, and I’d like to clarify a few points to help resolve any confusion.

You placed your order on the evening of December 1st, and since your ID check couldn't be verified by the automated system, our team reached out the next morning via email (December 2nd) to ask whether you’d prefer to verify your ID and proceed, or receive a refund. Unfortunately, we didn’t see a reply from you until December 5th. At that time we immediately processed the refund, though it may take a few days for the credit to appear in your account, as that part of the process is handled by your bank.

In our industry, fraud is a significant concern, which is why we’ve historically reviewed first-time orders manually. This approach helps protect our customers and our company. Typically, after verifying a new customer’s first order, we approve the account so future gift card purchases are delivered immediately without delay.

Recently, however, we faced temporary technical issues with our previous ID verification system, causing our system to request verification after the order was placed rather than during checkout. I understand this was not ideal at all and provided an extremely poor experience in your case.

The good news is that as of this week, we’ve implemented a significantly more robust and advanced fraud prevention system that only requires ID checks for orders flagged as high-risk, resulting in a smoother experience for the majority of customers moving forward.

We fully acknowledge that it is our responsibility to ensure an excellent experience for all of our users, and that whenever that goal is not met, we need to make it right. To compensate for the inconvenience, we’ve emailed you a $100 coupon code for a future gift card purchase.

We appreciate your feedback, as we hold an incredibly high standard for ourselves and are always looking to improve. If you have any other questions, we’re here to help.

Regards,

Taylor Thomas
Founder & CEO
ArbitrageCard.com

ArbitrageCard からの回答

2024年8月9日

Hello, and thank you very much for your kind words about our platform! We're glad to hear that we are your favorite gift card website.

Just so that you are aware, we're constantly working on new improvements and features behind the scenes. One of those is expanding the selection of brands that we offer. We also will work on making the user experience more streamlined, such as enabled an easier process for marking cards as spent (and potentially doing that in bulk as well).

If you have any ideas of more features that we can add to make things even better for users, please let us know! Here's our contact form: https://arbitragecard.com/contact/.

I hope you have a nice weekend!

ArbitrageCard からの回答

2024年1月9日

Thanks Matthew!