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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I'm a beginning welder and purchased an ARCCAPTAIN MG165. The machine works great but I had one issue that was really causing me problems. I contacted customer service and Kelsey quickly identified... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Top notch people working for a top notch company making a great product -- Thank you! Kelsey was my point of contact and provided assistance as I had made an error on my order. Kelsey and the team c... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

An amazing Welder, Hands down!! infinite adjustments. Incredibly smooth and stable arc through both DC and AC functions. This really gives you a high-performance welder at a very affordable pric... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

This company blatantly lies about the amperage output and performance of their machines. Then when you try to return an item, they will insist that your problems are your own fault then completely ign... もっず芋る

䌁業情報

  1. 溶接甚品店
  2. アルミ溶接工
  3. 金属補䜜業者
  4. 溶接業者

圓該䌁業による蚘述

Arccaptain provide with the high quality welding machine including MIGwelder, TIG welder, stick Welder ,plasma cutting machine and welding accessories at a a competitive prices . As a digital welding machine manufacturer, ARCCAPTAIN's mission is to let more people who love welding and have DIY welding needs use our machines and fall in love with our machines. More than 300 dealers in over 100 different countries have found success selling our welding equipment over the past two decades. At the same time, in order to ensure the quality of digital welding machines and popularize better welding technology, all our products have passed the test of TÜV&CSA witness laboratory, and we established a R&D center for welding machines.


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4.1

ほが満足

TrustScore 5段階評䟡の4

95件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 72に回答しおいたす

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5぀星のうち1の評䟡

Complete lack of any customer service/support

I got an ACDC Tig machine a few weeks ago. The machine does well with steel, however it will not work on the AC/aluminum setting. I've contacted ArcCaptain who told me to send pictures of my welds with aluminum. I sent pictures along with a description of the settings used on the aluminum. I've heard nothing from the company. I've tried to call the number on the website. No one responds or picks up the phone. No one has gotten back to me with regards to how the machine is 'performing.' I chose this company because it states a 5 year warranty on the machine, however given the lack of customer service I can now see they don't care at all about the consumer once you have purchased the equipment. Purchase here at your own risk. Cross your fingers that you get a good machine with all the parts because there will be no support afterwards and the warranty seems useless.

2024幎6月2日
自発的なレビュヌ
Arccaptain ロゎ

Arccaptain からの回答

I am very sorry to hear that there is a problem with the machine you are using. I think there must be some misunderstandings. We will not ignore any customer's request. We will always maintain communication channels with customers. I hope you can solve the problem.

5぀星のうち5の評䟡

This machine is absolutely amazing

This machine is absolutely amazing. I have done a huge amount of sheet metal work with it. It does the work very consistently. I would absolutely buy it again. Highly recommend

2024幎2月21日
自発的なレビュヌ
Arccaptain ロゎ

Arccaptain からの回答

Thank you for your recognition, which gives us great motivation

5぀星のうち2の評䟡

I got my Mig 200 missing parts!!! see update

I got my Mig 200 delivered on May 4 2024. It did not come with 0.6V roller or any 2LB wire rolls,etc as shown on the Arccaptain website.
Update Apparently I have been told they do not supply any of those items for the Mig 200. Who knew??? There website for ordering lacks a WHOLE bunch of transparency when ordering the Mig 200 mig welder. Well see if they improve on it so no one else is disappointing. I was fooled in part because they have given away this model, Mig 200, with all kinds of stuff eg helmet, wire, gloves etc to countless, probably 20 U Tubers, for there review. This gives the viewer a FALSE impression when the U Tubers do an unboxing to see what they got ( a lot more than what I was expecting based on the U Tubers unboxing) and then the U tuber turn around and give you a discount code to get one!!!! WOW!!!!

2024幎5月2日
自発的なレビュヌ
Arccaptain ロゎ

Arccaptain からの回答

I have followed up on your issue, and our colleagues have informed me that your problem has been resolved, and they have received your thanks. We truly appreciate your support for our product. We also apologize for any misunderstanding caused by the shipping process. We are glad that you have successfully received all the ordered products. We look forward to your feedback again

5぀星のうち1の評䟡

Arccaptain sold me new but shipped refurb, repacked, or B stock

I purchased a new Arccaptain ac dc 200 welder from the Arccaptain website and was sent a repackaged welding machine with fingerprints and scuff marks all over the digital display. It is like a "B" stock or someone else's returned item. As I opened the cartons it was immediately obvious it was repackaged in a hurry. The manual was under the unit's feet and was mangled there, the cord was pinched between the styrofoam blocks and the frame, permanently welding the styrofoam to the power cord and with the large bulky cord end connector left in front of the digital display leaving scuff marks and scratches on the unprotected digital display. I sent 15 photos of the damages and it took 3 days to get any response, which was basicaly a denial. So I contacted my credit card company and opened a dispute, something I have never done before. Still not resolved and it's going on a week since I contacted them. Initially I asked for an exchange which they ignored. So now I just want out, cancel the whole thing. Going on a week now, no word from them. I still need a welding machine though.

After a couple of weeks passed I heard from arc captain, they said they were all on holiday in China was why no response. They wanted me to call an outfit in Tennesee to return the unit. I called and left a message. A week later I called again and this time that outfit sent a shipping label, so I sent it using that label.

Wednesday, March 20, 2024, still no welding machine here. Still waiting for the new machine they promised. If or when it arrives in new undamaged condition I will tell the credit card company the transaction is fixed and to drop the dispute. We'll see what arc captain does in the coming weeks.

2024幎2月7日
自発的なレビュヌ
Arccaptain ロゎ

Arccaptain からの回答

I'm very sorry for the issue that has occurred. We can understand your feelings, and as such, we are committed to actively addressing your concern. If you wish to return the product, I will support that decision. However, I would like to clarify a few points:

We guarantee that the machines we sell are brand new. However, we cannot control some accidental situations caused by logistics and transportation. I believe this was an incident of violent transportation, which we will continue to monitor closely.
We have been actively working to resolve your issue. We do not refuse anyone's inquiries, and we will investigate the cause of any delayed responses.

UpdateWe completed your refund and you filed a chargeback with the bank credit card company, I believe the money has been refunded to your account, if not please contact the credit card company, we did not get any money. When the dispute is not closed, it is difficult to ship new machines.

5぀星のうち5の評䟡

Excellent customer service

Initially purchased the MIG 200. Unfortunately, there was an issue with it. I contacted customer service sent them a video. They immediately recognized the issue and sent me a brand new unit immediately. I have to say that I judge a company by its customer service. so far they have been great. As for the machine I have already used it on multiple projects using stick, MiG gas and flux. it seems to be working very well on both 110 and 220. I look forward to many winter projects with this.

2023幎11月28日
自発的なレビュヌ
5぀星のうち5の評䟡

5 star customer service

I have been wanting to try tig welding for a long time. I did research and found Arc Captain 200P acdc welder to be the best bang for the buck.
It arrived and I had a problem with no gas flow.
I made a comment on Arccaptain Facebook page and got help from customer service the first day!
They sent me a brand new set up within 10 days!!!
Now I am tig welding and it's awesome!!!
Shout out and 5 stars to whoever is running customer service!
I know where I'm going for my next purchase. I have my eyes set on that auto helmet. Yeah!!!

2023幎11月11日
自発的なレビュヌ
5぀星のうち5の評䟡

I reciently ran into some YouTube


I reciently ran into some YouTube videos on YouTube. All on the Arccaptain 200P AC/DC tig welder. I have been wanting one. So I pulled the trigger. I had it in less than a week. While I was waiting I ordered the cut50 plasma cutter. They both took less than a week to get here. Let me tell you, the 200p tig, what a welder. I’m new into it, and let me tell you, what a great looking welder, and it performs awesome. After three weeks into it, and watching more videos, and talking with other menbers on the Arccaptain community page, I am putting out some great welds. I talk with Arccaptain about every night, let me tell you, great great people! I’m super happy with what I bought, and I’ll be sure to keep giving them my business. At 220 amp, the duty cycle is 60% and all the welding I have done, I never hit the duty cycle! If you’re on the fence to buy from Arccaptain, do yourself a favor, hurry and get over that fence! You will be glad you did! For a budget welder, these cannot be beat!they are a high frequency welder, and they can make lighter that way. They have some new stuff coming out next year that will be bigger and better! My hats off to such a great company if Arccaptain!

They are trying to reach a community of welders who can’t go out and spend 3-6 grand on a welder, when theirs will do anything my millermatic 252 will do.

2023幎9月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Affordable and great quality and amazing customer service

First off I would like to say that the customer service is absolutely amazing. If I have a question they get right back with me quickly and second off the mig 200 Welder that I got first impression is a very nice Welder if your like me and you like to save money But still want a very good Welder then I suggest arccaptain welders , this company, hands-down is the place that I’ll go to for my welding needs affordable and great quality products and great customer service and the welder is great for what I need I race dirt track modifieds so I’m always needing to fix something with a welder and this was a perfect match for what I needed. I can put it in my trailer and use it at the dirt tracks for repairs and not only that it’s not heavy I love that about it and it welds great also and there welding helmets I wasn’t expecting it to look as good as what it does. It’s a very good quality welding helmet. I am super impressed with it. And it works great Don’t hesitate to buy one of their welders or any of their products you will not regret it.

2023幎9月25日
自発的なレビュヌ
Arccaptain ロゎ

Arccaptain からの回答

Thank you very much for your recognition and trust in the arccaptain brand. We will continue to work hard to provide customers with quality services.

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