Arcglobalrisk レビュー 

We had the misfortune of having to deal with ARC because a delivery company hired by Amazon damaged our property. We filed a claim with Amazon and were forwarded to ARC Global Risk for escalation.

Here's what ARC's 'escalation' looks like: They contacted the delivery firm, received their denial (unsurprising—they deny everything), and immediately washed their hands of it. Their entire response was: 'The delivery company says they didn't do it. Here's their info, call them yourself.'

That's not customer service. That's not escalation. That's a department that exists purely to shield Amazon from responsibility while doing absolutely nothing to investigate or hold delivery services Amazon hires accountable.

We provided photographic evidence showing where the delivery company threw the package over our 2.5-meter cat net onto our inaccessible terrace—their own delivery photo confirms the location and the damage to our property. Yet ARC's response was to forward the delivery company's denial and disappear.

ARC Global Risk isn't an escalation department. It's a buffer between Amazon and customers whose property they've damaged. Don't expect actual support or investigation here.

L’autista ha danneggiato il cancello di casa facendo retromarcia,tutto documentato da telecamere di sorveglianza ma lui nemmeno si è fermato. Ho dovuto perdere tempo io a fare preventivi,inviare foto,video e documenti. Il danno era quasi 700€ e loro propongono 220€, prima controbatto,alla fine accettò per disperazione. Sono passati 30 giorni dal sinistro e 15 dall’accettazione e ancora non hanno pagato nemmeno quella cifra irrisoria

Property damaged by Amazon delivery drive faking photos of posting items on a Shut Letter box, prior to posting it ! Where the items are smashed and damaged as well as the door & letterbox, CCTV shows they were responsible and faking the image,
Spent ages yesterday with Amazon Chat 45 minutes - Take the Gift voucher ! As these Jokers messaging at 11:39pm and want CCTV to which you can't send the file size over 25mb email, so claim rejected with barely clear English one liners from Kelly !!!

Absolutely agree with the other two reviews. Check out Facebook reviews on ARC Amazon. Despite supplying concrete evidence ie indisputable cctv footage and eye witnesses they will still not pay out. Just a waste of time and in my case the anout of £240 lies below my home insurance excess otherwise I’d go to them to squeeze Amazon for it. At the end of the day Amazon lose out as im closing my account with them and as i order a huge amount weekly from them they have lost a big customer

Terrible company
Would not recommend

Arc Claims Management is simply the methodology by which Amazon denies liability for the damage done to private property by their fulfillment and delivery teams. This ethically bankrupt company is contracted by Amazon with the sole purpose of creating space between Amazon and any damages done by their fulfillment teams. Mine is one example of many (check others out online, there are plenty) where my vehicle was damaged during a delivery and fulfillment. No liability was accepted by Arc Claims Management (ARC Global Risk) despite providing statements and photographic evidence.