Aroabikini 

I ordered a swimsuit and the sizing was off - it did not fit. I did connect with customer service and was offered a credit. I cannot find the website or any outlet to redeem this credit. Each attempt at the website aroabikini.com redirects me to another site with an offer to purchase something else. Very disappointing.

I would like to learn how to redeem this credit.

I have had nothing but exceptional customer service from Aroabikini. The products are super high quality and the prices and sales are fantastic. Definitely a lifetime customer over here! 😉

Ho acquistato nuovamente e sono rimasta ancora una volta soddisfatta 😀
Buono il rapporto qualità/prezzo: i materiali sono discreti, la consegna puntuale.
Da provare!!!
Grazie

Terrible customer service. I bought a swimsuit for my sister for Christmas and I sent it back for an exchange. It's July and I've not received anything.

I'm a year and a half down the line and still no refund. Their attempt at getting in touch was pathetic.

Happy with the order- as expected and as shown in the pictures.

My order is stuck in China since 5 March.

This has been way more than 15-18 days delivery that appears in their website.

Customer service is unresponsive and inefficient and unwilling to offer me a refund nor any other solution. Very disappointed with this company.

Expect really long shipping delays to the US -- I placed my order on Jan 22, 2020. After 2 weeks I still hadn't received confirmation that my order had shipped so I reached out. One week after I reached out, I got mixed responses (one person said shipping company didn't give them a tracking number and another person said my item had shipped and included a tracking link). After 10 days of getting a tracking number I checked the status of my order and realize it hasn't left China. At this point, it's been a month since I placed my order... given it's coming from China I don't expect this to get here in time for my trip. I am very disappointed as I had previously ordered from them and didn't have this issue. I knew their shipping was longer than most retailers (AKA longer than 10 business days) but I did not think it would more than a month to receive my item. I'm still waiting but they did manage to charge me immediately...

free shipping to japan is awesome! thank you!!

Quick shipping to Europe.
Bikini doesn‘t really look good. I’m 1,74m; 70kg and don’t fit in size L.
Won’t order again.

I received my bikinis within a few days and am super happy with them!! They are a really good fit and I will be wearing them for surfing :-)
Cheers!

Having recently had major abdominal surgery, I was looking for swimwear that was flattering and stylish, made with ruched material to give me the confidence to enjoy the sunshine and the water. I was able to specify my requirements easily on your website and the perfect option was in your product range, so thank you!

Another Chinese company posing as a European one. Waited over a month for my swimsuit to arrive. When it finally came, it was the smallest swimsuit I have ever tried. It was a one piece, sized medium. I am always a medium. I'm 5'6" and 130lbs. The suit fit fine around my middle and bottom. The problem was it was for someone very, very short. It pulled down on my shoulders and up on my crotch. The breast pads were in a weird place and it looked nothing like the picture in the ads. I asked my friend to try it on. She is 4'11" and weighs less than me. She had the same problem with it being too short, and it also fit awkwardly on her chest. The suit was poor quality and cheaply made. When I tried to return it, I was given the run around and told I could pay the shipping to send it back to China or take a 75% refund and keep the suit. What am I going to do with a swim suit that doesn't fit me or any of the petite people in my life? Complete waste of time and money. Stay away from this company.

I am Zeina Again,
So I after I had my first shipment got lost in July , I have waited for my second shipment. Even after placing a complaint and having the customer service emailing me useless emails pretending they are following up I got the exact same email that i got one month ago ( evidence are below).
The email is not even customized for my case.
Although I asked last time for a refund but the customer service team asked me wait a bit to track it which I did. However, you seem to have a serious problem in your shipment. It is not a one time problem.
Now All I want is a REFUND.
You must be ashamed of yourselves.
I would have sent it by Fedex if I were running a good customer service department

“Amelia (Customer Care)
Sep 9, 05:24 -04

Hi Ryan,

This is Amelia from AroaBikini. I would be glad to assist you with your concern.

I had a look at the status of your order and upon checking, I see that your items were lost in transit due to some logistical issue. We apologize for the shopping experience you had with us. This is not the kind of experience we want our customers to have.

However, I can offer you these options:

(1) 100% Discount Code equivalent to the amount you have paid for the item/s you haven't received.
(2) Reship to the original address.

Please let us know which option works best for you and we’ll take care of it right away!

If you agree with the Reship, please fill out the necessary information of your shipping address below.”


Amelia (Customer Care)
Aug 1, 07:54 -04

Hi Ryan,

This is Amelia from AroaBikini. I would be glad to assist you with your concern.

I had a look at the status of your order and upon checking, I see that your items Kalmia One Piece and Buckthorn Bikini were lost in transit due to some logistical issue. We apologize for the shopping experience you had with us. This is not the kind of experience we want our customers to have.

However, I can offer you these options:

(1) 100% Discount Code equivalent to the amount you have paid for the item/s you haven't received.
(2) Reship to the original address.

Please let us know which option works best for you and we’ll take care of it right away!

If you agree with the Reship, please fill out the necessary information of your shipping address below.

I was not impressed with my experience. After 40 days waiting for delivery I emailed customer service and was told my order was on its way. About a week later I got an ema saying my order had been placed and I emailed customer service again and was told that my order was lost in transit and they sent a new order. I asked if I could have the item shipped priority post because it was nearly 50 days already that I was waiting and was told no. My package finally arrived today- over two months after I ordered it.

Update: I completed my original review as part of an incentive email from the company that claimed I would receive 5% cash back on my order if I wrote a review. I just received an email from the customer service team to say that to qualify for the cash back offer I needed to edit my 2 star review to a 4 or 5 star review. Effectively, they are paying you a very small sum to write a fake review for them.

Lovely items , site easy to use and lots of different things to choose from. Looking forward to receiving my first order!

Absolutely awful customer service. Product is poor quality and broke before I even wore it. They spam you a million emails with useless content then you don’t hear anything from them when you need to complain about their product. They also refused to refund my product when it was broken and UNWORN.

I found the swimsuit I was looking for in an excellent price. The people working on the platform are very kind and they answered to my email immediately in order to help me with my purchase.

Loved my bikini. It's a beautiful design and almost too beautiful to wear