From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... もっと見る
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Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow... もっと見る
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Todd Frigstad made us feel comfortable that Arrow lift would do a professional installation. He also sold us the right lift,Stannah. We looked at alot.
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The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... もっと見る
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当該企業による記述


Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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I called and said I relocated a lift from a home. It was off the rail and locked out with code f7 and had a jammed bar. Curve 180 style. I said I just had hip surgery and was not sure if the lift track was still installed as my son was working on it when I was having surgery the day before (4/15/26) and I had not seen the stairs yet. 2 techs were sent within 45 min. My son had disassemble the track, after it was set before my surgery, because the chair locked out and came off the rail when I was in surgery as he was setting in the chair and it locked out. The techs saw the chair off the rail and would not place it on a rail and would not service the locked out chair and said that since its track was a different set up they would not service and still charged $166.00. They said they cannot perform mechanical repairs and they had to pass an inspection. I asked if a permit was needed and they skirted the conversation. All in all, seemed nice, looked pro. , good for nothing. What is a service call for a lift chair off a rail with a jammed bar and locked out code of f7 for? They just robbed me.
Todd Frigstad made us feel comfortable that Arrow lift would do a professional installation. He also sold us the right lift,Stannah. We looked at alot.

Arrow Lift からの回答
Prompt professional service.
They installed a high quality stair lift which functions very well.
But considering how very expensive it was I would expect that.

Arrow Lift からの回答
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if something needed to be done. Thank you Arrow Lift!

Arrow Lift からの回答
This is the second lift they put in the house, this one to the basement. The process was just as seamless as last time. Their service is very appreciated.

Arrow Lift からの回答
Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow Lift.

Arrow Lift からの回答
They didn’t know that in Rossmoor you must get a Walnut Creek permit for anything you do. And that is included in the price it made for some anxiety. The lift works well, but the back is sort of tilted toward me and it’s quite hard.
Professional, friendly, informative staff. The stair lift looks nice and doesn’t feel invasive. The workmanship is high quality that will last for years.

Arrow Lift からの回答
The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the support team would work with us on a suitable set of dates. Nobody every contacted us. I finally called them. We did get a review done (team was excellent, communication with the team AFTER the call was scheduled was great. There could have been more up front support.

Arrow Lift からの回答
The sales agent came to our home and brought samples of the lift mechanism and rails. We could see how it worked and how it would be installed. She measured the stairs, showed us the products in the brochures and in a slide presentation. We went to the show room to see and ride the chairlift. Installation was quick and the technician even vacuumed the stairs when finished. We were extremely pleased with the process

Arrow Lift からの回答
Your Company came out within one day to install this stair lift for my wife who had cancer. She used it for one day, loved it. The removal was done with the best sincerity, loved the company and what it provided for my beautiful wife!

Arrow Lift からの回答
Nice techs. Good service. Easy installation and great service. I highly recommend Arrow Lift!

Arrow Lift からの回答
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small negative. A cosmetic panel was not in the installation box, so it is now on order. Does not affect machine operation.

Arrow Lift からの回答

Arrow Lift からの回答
Arrived on time. Did his work. Was friendly and competent. Cleaned up.

Arrow Lift からの回答
OUTSTANDING SERVICE!!!
I cannot say enough wonderful things about Arrow Lift. From start to finish, the entire experience was truly exceptional.
Peggy, who coordinated the installation, was beyond helpful—kind, patient, and incredibly supportive every step of the way. She made what could have been a stressful process feel smooth and manageable, and I genuinely appreciated her warmth and professionalism.
Thomas, the installer, was equally outstanding. He was thorough, knowledgeable, and took the time to carefully explain how to use the lift, including all of the safety features. He made sure I felt completely comfortable and confident before he left, which meant so much.
In all my life, I have never experienced this level of customer service. Every interaction was handled with care, efficiency, and genuine kindness.
I am wholeheartedly recommending Arrow Lift to anyone in need of a stair lift. They turned what has been a very stressful time caring for my 88-year-old aunt into a moment of relief and hope. Thanks to them, the first step in this journey was a positive one—and that means everything.

Arrow Lift からの回答
Very satisfied with install and training done by the installer of the chair - answered all my questions in understandable language and made us comfortable with our purchase.

Arrow Lift からの回答
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