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Artisbetter レビュヌ 29

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TrustScore 5段階評䟡の3.5

3.6

アヌト ギャラリヌ
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5぀星のうち2の評䟡

Ordered on 18th Jan 2026. It’s now 15th February. No delivery. There was no indication of long lead time. In fact when I looked on their website today it said “low stock” so why would it take 4 week... もっず芋る

5぀星のうち5の評䟡

The artist who makes the art we selected from Artisbetter personally reached out to us with photos of our piece to ensure we are happy with the final product. This was above and beyond! We are looking... もっず芋る

5぀星のうち3の評䟡

Quality, texture, style and framing are as pictured. However, the COLOR is way off from the pics I received. The med taupe/greige color depicted in your photos is actually a dark, very rosy coral. I’m... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We love our painting .The paintings at this gallery is beautiful. The painter worked well with us , regarding change of address . Thank you so much .

䌁業情報

  1. アヌト ギャラリヌ

圓該䌁業による蚘述

Our original paintings are 100% hand-painted by professional and remarkable painters using Professional oil/acrylic paints and High-quality linen canvas. We are focused on staying on creativity and The latest Interior design trends, So that we can offer creative solutions and customization to complement your design intent and budget needs.

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3.6

たあたあ

TrustScore 5段階評䟡の3.5

29件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち2の評䟡

4 weeks and still no artwork

Ordered on 18th Jan 2026. It’s now 15th February. No delivery. There was no indication of long lead time. In fact when I looked on their website today it said “low stock” so why would it take 4 weeks to get to me?!? Disappoint but still hopeful it will arrive.

2026幎2月15日
自発的なレビュヌ
5぀星のうち1の評䟡

Never received the art

I placed an order on March 31. Two months later I still have not received the art. Very poor communication. It takes days for an email to be answered if at all. No one answers the number listed. I believe this company is a scam. Don't waste your time or money.

2025幎5月17日
自発的なレビュヌ
Artisbetter ロゎ

Artisbetter からの回答

Hi Shannon
We have confirmed that your work has been successfully delivered, and we are very happy that it has finally reached you.
First of all, we sincerely apologize for the delay in delivering your order. We fully understand how frustrating the experience was and deeply regret any inconvenience caused.
At our company, we are fully committed to providing a positive customer experience and ensuring that every order is shipped within the promised time. Your work has been completed and sent on time. However, this particular piece was created by one of our artists in Hong Kong and shipped directly from there.
Unfortunately, due to the large increase in U.S. tariffs on goods shipped from Hong Kong, coupled with customs congestion and transportation backlogs, the logistics process took much longer than expected. These external factors are beyond our control, but we accept full responsibility for not communicating these delays in a more timely manner.
We sincerely hope you are satisfied with the last one. Thank you again for your patience and understanding throughout the process. If there is anything else we can do for you, please feel free to contact us directly via email.

5぀星のうち1の評䟡

What is going on with your company

What is going on with your company - this is not what I ordered - I get a painted canvas rolled up on a box - I paid $409+ and I have to get it on a wood frame to hang which will cost me another $200 - I am so disappointed - I had to wait 2 months for this thing and now a longer wait to get it on something I can hang

2025幎2月20日
Artisbetter ロゎ

Artisbetter からの回答

Thank you for contacting and sharing your concerns.
I apologize for any confusion. When you place an order, you purchase a canvas, not a framed painting, so you need to find a place to frame it yourself after it arrives. I think you must have read it wrong.
The artwork itself is not framed because framing is an optional service, and many clients prefer to arrange it locally based on personal preferences and space.

5぀星のうち1の評䟡

Avoid This Company – Dishonest and Refuses Refunds

I ordered a custom painting from ArtIsBetter.com, and what I received was defective—it had a clear flaw that was present before shipping. The company’s own pre-shipment photos confirmed this defect, yet they repeatedly tried to shift blame and avoid taking responsibility.

After weeks of back-and-forth emails, they continued to delay my refund despite their own written confirmation that I was entitled to one. They first tried to push a replacement painting, then suggested I pay to keep the defective one, and even demanded that I damage the painting before they would issue a refund—a ridiculous and unethical request.

I provided all required proof, including photos showing the defect. Despite their claims of "handling it," I still have not received my refund. This company is engaging in deceptive business practices and is not to be trusted.

If you are considering purchasing from ArtIsBetter.com, save yourself the frustration and avoid them at all costs. They do not honor their policies and will do everything they can to withhold your money. I am now pursuing a chargeback with my bank due to their dishonesty.

Buyer beware! If you value your money and time, do not order from this company.

2025幎2月4日
自発的なレビュヌ
Artisbetter ロゎ

Artisbetter からの回答

We are truly sorry to hear that you are not satisfied with your experience. At ArtIsBetter, we always strive to solve any problem in a fair and professional manner.
Your order is a customized handmade painting, and we work closely with you throughout the entire process, including providing pre shipment photos for your approval. When you provide feedback on a certain issue, we will immediately provide a solution, including free replacement. Regarding the defect you mentioned, due to the logistics situation, the frame was damaged, which we cannot control. We have already claimed compensation from the logistics and informed them that if it is not necessary, we will provide a full refund. I didn't ask you to pay to keep this painting, I just asked if you need other paintings. If you don't need them, we will refund you in full. There must have been some misunderstanding. I'm very sorry.
I have refunded you, and you have also received our refund. You just didn't notice the refund.
If you would like to further discuss this matter, please feel free to contact us directly and we will do our best to find a solution that is suitable for both parties.
We appreciate your feedback and will use it to improve our services.

5぀星のうち2の評䟡

Buyer Beware!

Beware. I got hit with a $100 import fee upon delivery. I was not aware these were being shipped from China as I saw a US address for this business. The frame arrived with one crack at the top which I am not going to attempt to deal with, I can live with it. I would not do business here again unfortunately.

2025幎1月22日
Artisbetter ロゎ

Artisbetter からの回答

Thank you for reaching out and sharing your feedback. I sincerely apologize for the unexpected import fee and any inconvenience caused by the crack in the frame. The import fee was a result of temporary policy changes in the U.S., and I understand how frustrating it can be.
Please note that I’ve already covered the import fee for you and refunded the difference to help offset the cost. I truly regret that this situation led to a less than ideal experience for you.
If there’s anything else I can do to help or if you have any further concerns, please don’t hesitate to reach out. I truly appreciate your understanding, and I’m sorry again for the inconvenience.

5぀星のうち1の評䟡

We still have Not received our order

We still have Not received our order . Very hard to contact you and find out what the hold up is !!!!

2025幎1月20日
Artisbetter ロゎ

Artisbetter からの回答

Hi Melanie
I'm sorry for any setbacks this may have caused. I did send multiple emails regarding updates to your order, but it seems that they may have ended up in your spam folder. I'm glad you saw our email later and allowed us to ship. You are also satisfied with receiving the goods, thank you for your support.

5぀星のうち3の評䟡

Your email inbox is full

Your email inbox is full. My email bounced back. I placed an order yesterday and emailed with a question. I received a response very quickly and we determined I needed to change my order. I woke up this morning to request the change to my order and my message was bounced back with a Chinese message when translated said that their inbox is full. So now my order is incorrect and I’m worried I won’t get back in touch in time.

2025幎1月20日
自発的なレビュヌ
Artisbetter ロゎ

Artisbetter からの回答

Hi
Thank you for contacting us! I sincerely apologize for the issue with our email inbox - it was unexpected, and I understand your concerns. At that time, I had promptly cleared my emails and resolved your problem.
I appreciate your patience and wish you a happy life.

5぀星のうち3の評䟡

Godo quality, but not good logistics

The painting's quality is good, and the colors are beautiful. However, I was disappointed with the logistics - it took too long to receive the goods. I hope this can be improved.

2024幎11月13日
Artisbetter ロゎ

Artisbetter からの回答

Hi
Thank you for your kind words about the painting! I’m really glad you’re happy with the quality and colors. I truly appreciate your patience with the shipping delay, and I understand how frustrating that can be.
Moving forward, I will make sure to follow up more closely with the shipping carrier to help speed up the process. Your feedback is very valuable, and I’ll do my best to improve this.
Thanks again for your support!

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