Bought 2 personalized eggs in March. Nothing says anything about how long it is going to take. Just received an email and shipping is 10-15 days!! Ridiculous! I am definitely going to make sure all cu... もっと見る
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レビュアーのコメントを見てみましょう
Ordered Easter eggs for the grandkids the beginning of March. Thought that they would arrive in plenty of time for Easter. I have not received them yet. Can't track the order but I have contacted c... もっと見る
I would definitely give this Company a 5 Star Rating! I ordered several beautiful handmade Eater Eggs for my granddaughters with their names on them. I hade one small hiccup and the Company fixed it... もっと見る
企業が回答しました
First, the Easter egg is just beautiful and our niece was very pleased to receive it as a gift. Second, customer service was excellent! I wasn’t sure if I was going to receive the item in time for Eas... もっと見る
企業が回答しました
2.9
まあまあ
59件のレビュー
ネガティブなレビューの 90％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Painted Egg Size Mistepresented
Ordered a custom egg for Easter. Photo shows large egg in the hands of a toddler that is open and large enough for small gifts. Looks like maybe 6-8 inches tall. I received a poorly painted two inch egg that doesn’t open. Very poor quality and not as advertized.
2026年4月17日
自発的なレビュー
Bought 2 personalized eggs in March
Bought 2 personalized eggs in March. Nothing says anything about how long it is going to take. Just received an email and shipping is 10-15 days!! Ridiculous! I am definitely going to make sure all customers are aware of this. Buyer beware! I wish I knew that before.
2026年4月17日
自発的なレビュー
Ordered Easter eggs for the grandkids…
Ordered Easter eggs for the grandkids the beginning of March. Thought that they would arrive in plenty of time for Easter. I have not received them yet. Can't track the order but I have contacted customer service several times. Get the same answer- it's on the way, it'll arrive soon via USPS
2026年4月17日
自発的なレビュー
I ordered 2 wooden Easter eggs for my…
I ordered 2 wooden Easter eggs for my granddaughters with their names on them. This was March 21st, it is now April 16th and haven’t received them. I contacted the company and got all sorts of excuses of why they have not been sent, none of it made sense. So disappointing!!
2026年3月21日
自発的なレビュー
Artveraprint からの回答
Dear Karen
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Very disappointed
Also ordered Easter eggs for my kids on March 18th. Never received as of this date.
2026年3月17日
自発的なレビュー
Artveraprint からの回答
Dear Pamela
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
If I could give you a zero I would
If I could give you a zero I would. Ordered long before Easter ok didn’t receive but still haven’t received. I disputed the charge with my bank to have them try to find out if your company is a fraud. Also if your company is out of china you may need to let patrons know.
2026年3月23日
自発的なレビュー
Artveraprint からの回答
Dear Joan
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I ordered an Easter egg as well
I ordered an Easter egg as well! I ordered it weeks before Easter on March 18th and paid for expedited shipping. It is now the middle of April, 10 days after Easter, and I have still not received the product. I too, got an email saying it is on its way, but the tracking system cannot find the product. And in fact the tracking system appears to be yet another of their scams.
2026年4月14日
自発的なレビュー
Artveraprint からの回答
Dear Bob
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Easter Eggs for Christmas??? Maybe...
My experience is the same as Toni's... Ordered March 28th. Today is April 13th and still no shipping info. This was for my grandkid's Easter :-(
2026年4月13日
自発的なレビュー
Artveraprint からの回答
Dear Toby
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
So sad ordered these eggs for grandkids…
So sad ordered these eggs for grandkids Easter. Placed order March 27th. It's now April 13th and these are still NOT here.
Website needs cut off date to insure on time delivery. So sad this is their business model. Requesting full refund.
2026年3月26日
自発的なレビュー
Artveraprint からの回答
Dear Toni
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Thank You, Jamie! Beautiful Easter Egg!
First, the Easter egg is just beautiful and our niece was very pleased to receive it as a gift. Second, customer service was excellent! I wasn’t sure if I was going to receive the item in time for Easter but Jamie tracked the order throughout the process and kept me informed every step of the way. Jamie was very helpful and patient and is a great asset to your customer service department. Thank you, Jamie!
2026年4月12日
自発的なレビュー
Artveraprint からの回答
Dear Bob
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Artveraprint からの回答
Dear Duwane
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Wonderful customer service
Jamie was very helpful with an order I had placed. She provided excellent customer and was able to resolve my issue quickly. Iwill definitely shop with this company in the future 👍
2026年4月6日
自発的なレビュー
Artveraprint からの回答
Dear Paula
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Item being delayed.
They were thoughtful enough to email me and let me know that the item I purchased would take longer than expected. I didn't want to wait that long so I asked for a refund and received it today. Thank you very much and I will try again someday to order something. Thank you again.
2026年4月10日
自発的なレビュー
Artveraprint からの回答
Dear Nadine
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I placed an order for Easter delivery
I placed an order for Easter delivery, and it is still not here. I emailed them twice to cancel the order and have not recieved a reply or a credit. I then get an email that it is on it's way, however when I use the tracking number it has no information. Scam company or very unprofessional. I think good reviews are written by staff.
2026年4月10日
自発的なレビュー
Artveraprint からの回答
Dear Cathy
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I ordered something for Easter a month…
I ordered something for Easter a month ago and still have not received it. I have added this company to my do not order list. They should have noted that it would take a month to receive. I will have to save until next year to give as a present. I hope it is worth it.
2026年4月10日
自発的なレビュー
Artveraprint からの回答
Dear Phillis S
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Takes more than a month to get your order
The advertise all these products for Easter. I ordered in March. There’s absolutely no disclosure that it will take over a month to get the product you want. Nothing arrived for Easter. I’m still waiting. Communication is usually quick but vague I would not order again because I’ve been waiting a month and my order of one item still has not arrived shipped from China and just now got in the US.
2026年3月12日
自発的なレビュー
Artveraprint からの回答
Dear Bj Bbb
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Disappointed, I placed an order for a wooden monogram…
I placed an order for a wooden monogram easter egg and paid for expedite production AND delivery.It has been several weeks and I have not recieved my product. With no success I have not recieved a reply. Looking at the other reviews this is a trend. I should have did my research before purchasing.
2026年4月9日
自発的なレビュー
Artveraprint からの回答
Dear YOLANDA
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at olivia@clientcare2025.com. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
Misleading
Ordered for Easter, nothing! Contacted the customer service, nothing. Tried again, nothing. If I had known that the company is in China I would have known it would be impossible to get here on time. No customer service and can’t tell you if the product is good because I have nothing!
2026年3月22日
自発的なレビュー
Artveraprint からの回答
Dear Christina
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at olivia@clientcare2025.com. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
I placed an order two weeks before…
I placed an order two weeks before Easter. Got a confirmation email and then... crickets. Long story short, this company is in China. It will take a very long time to actually make your order and then a long time to actually receive it as they are in CHINA! I did get a fast reply when I contacted them, but as they say, buyer beware.
2026年4月8日
自発的なレビュー
Artveraprint からの回答
Dear Customer,
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Very helpful and addressed any concerns…
Very helpful and addressed any concerns I had.
2026年4月6日
自発的なレビュー
Artveraprint からの回答
Dear Alice
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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