Ashwoodmelbourne レビュー 31

-1*
What a sham this business is! I ordered the Matilda/stylish orthopaedic sandals. Received my order in okay time however, nothing like what was advertised. The quality is extremely poor and the buckle broke within a month of wearing. The buckle is plastic and I suspect the sandal is plastic as well. They have responded to my email of complaint and because my order was just over a month they do not offer refunds!! What a joke, I’m so furious and frustrated. Would have been much better off purchasing from a reputable supplier. I only wish I had read the reviews before purchasing. Do not waste your money on this terrible product!!!!!??

DO NOT, I repeat, DO NOT purchase from this website. Products delivered bear no resemblance to the descriptions on their website. Absolute garbage! There is no Australian presence or store.
When requesting a return and refund, you will be offered a percentage off your next purchase. I persisted, and was provided with a return address in China. I returned the goods, at a cost of $52 and kept hounding their so-called customer service website. Surprising, I received a full refund. So ultimately my $99 purchase and the $52 expense for return shipping meant the whole miserable experience cost $47. I would rather burn the money rather than go through the aggravation again!

BUYERS BEWARE - DO NOT BUY FROM THIS COMPANY. IT'S NOT AN AUSTRALIAN COMPANY. PRODUCTS ON THE WEBSITE ARE NOTHING LIKE WHAT I GOT - VERY POOR QUALITY. IT'S A RIP-OFF.

Would give less than one star if it was possible. Awful experience they are not an Australian based company- things come from China and when you ask the question, they say it was a one off because the warehouse needed restocking or some other untruth. Products are very poor quality, really small sizes and I am still arguing trying to get a refund for my product. They want me to send it back to China at half the cost of what I bought for the product when I told them I refuse to do that and demanded a refund they have now gone quiet, please do not buy from this company.

DO NOT BUY FROM THIS COMPANY!!!

They are Infact multiple trading under multiple company names!!!

They are not Australian based - shipments come from China

I ordered shoes a month ago, the courier service they use (17Track) or something like that are absolute scammers!!! They suggested they attempted delivery a number of times (WHICH THEY DID NOT) and have now returned the product to sender - back to YANWEN

you cannot contact them by phone, only email and the responses are all AUTOMATED there is no human on the other end!

This company should be taken to A Current affair

Ashwood Melbourne rep (Ann Heaward) is who I am corresponding with re my refund which she said today will get back to me in ‘a while’ once she confirms items are returned

What a bloody SCAM!

A scam. This is not a Melbourne based company or retail store. The items I ordered were cheap, crappy fabric and nothing like the photos. The cut was poor and shape and the knit wasn’t a knit. More like a felt fabric. Overall waste of money. BEWARE. There are other similar sites with well known Australian locations in the business title eg. Byron Bay, Bondi. Gold Coast.

I purchased from this company believing I was buying from a Melbourne business. The product that arrived was INCREDIBLY poor-quality, NOT AT ALL reflective of the website photographs or description. I was informed that this product needed to be returned to China at my own expense ($40) to receive a refund. I returned the item within 48 hours. I have received nothing but excuses as to why my refund has not been processed.
One star is too many :(

My idiot husband bought not one but two jackets. I could have made better and I can barely sew on a button. An expensive lesson for him....

Cheap Chinese knockoffs with zero quality. Demand you pay shipping to return the item to china to get a refund. These guys are crooks. Pretend to be based in Australia but all bull. Don’t waste your money or your time dealing with them.

Do not purchase from this website.
I purchased some items that they shipped directly from China. The quality was terrible and the size was way too small. When I tried to return the items they informed me that I needed to organise and send the items back to China myself and pay for the postage. They have refused to give me any details for their address or further contact details in Australia.

If I could give negative stars, I would.
This is cheap Chinese crap.
Deceptively advertised as linen pants, but I received cheap cotton pants (like you’d get for $5 in Bali). Terrible fit too.
Linen and cotton are not the same - they come from different plants.
The company are demanding goods be returned to China at a cost of $30, yet we only need to claim $5 worth of goods to Chinese customs…. There’s proof of inferior quality.
Waste of $74 (on sale from $150)