AStar Stays Ltd レビュー 

“Indulge in a luxury home away from home experience at AStar Stays.” In reality, our “luxury home away from home” came with an enormous spread of black mould across the kitchen, a literal hole in the bedroom window, and a leak in the toilet that took three working days to repair. For a substantial part of that time, we couldn’t use the toilet — and the repair still wasn’t finished by the time we left.

The furniture was filthy throughout, from the sofa and every armchair to the bed, headboard and bed base. The whole experience was appalling. We had to scramble to find somewhere else to stay at short notice, then spend our time dealing with one dispute after another with the company.

Dette er den verste bo-opplevelsen jeg har hatt noen gang i London. Useriøse folk i AStar Stays Ltd som lover gull og grønne skoger, men som ikke følger opp kundens tilbakemeldinger på bostedets elendige standard (Mitcham Road, London), og som trekker seg fra avtale om kompensasjon for en forferdelig natt i London.

Stedet vi booket var vanskelig å finne (dårlig veibeskrivelse), inngangen lå i en sidegate uten skilt, og inn i en bakgård full av søppel og matreste-avfall fra restauranten som holdt til i samme bygg, døren inn til gangen stod åpen, det var rot og søppel i trappeoppgangen, nøkkelboksen var åpen og det så ut som noen hadde brukt rommet før oss uten av noe var skiftet (sengeklærne hadde flekker og var tydeligsvis brukt), det var gamle matrester i kjøpeskapet og i avfallsbpksen inne på rommet, toalettpapir manglet, røykvarsleren hang ned fra taket, lampen hadde knust pære som stod i sokkelen og var brannfarlig. Stedet var preget av oversvømmelse på gulvet (svulmet tarkett) og vi klarte ikke å lage oss mat der fordi utstyret så helt jævlig ut. Vi måtte sove oppå håndklærne siden sengetøyet var brukt av de før oss.

Terningkast 1.

Having booked Accomodation through airbnb which is a trusted brand , i had one of the worst experiences ever . The accomodation i booked had an issue with the shower , so i was move to an alternative apartment. The apartment was in need of a clean , the shower head was disgusting , the sink was away from the wall and the carpet has really bad marks - very off putting . These issues had been reported via feedback before - however allegadly all fixed - not ! One the first night after heavy rain there was water running down the wall into electric sockets . This was a real hazard and i asked to be moved . The company advised they had nothing else and i was left to try and find something myself . It took hours to eventually find a room in a hotel.. completely ruined and added a huge amount of stress to what should have been a very happy occasion . I was very reluctantly given a refund .. i was almost 500 out of pocket until the refund came through …

A couple of weeks after this i received a call offering me compensation if i removed my review from airbnb… i asked if the issues had been sorted and was told everything had been fixed … i asked for proof -still waiting on that …

I removed the review in good faith on the word of the company that everything had been fixed .

I then exchanged a couple of messages with the owner who advised after reviewing everything i wasn't entitled to any compensation .

This whole experience is the worst i’ve had . It should gave been a very happy trip and it turned into a nightmare - courtesy of this organisation . Advertising inaccurately , poor customer service , didn't care i had no where to stay - didn’t offer to help , then after advising compensation for the poor experience i had - changed their mind after i removed the review ..

My advice would be - check all reviews before booking .. i did and was advised by the owner Andrew that everything was fixed and clean - it most certainly wasn't - book with caution .

Misleading Parking & Poor Cleanliness

I booked a 3-day stay with A Star Stay for myself and my young daughter, and I made it very clear before booking that parking was essential due to my circumstances. I specifically asked if I could park on the driveway or directly outside the property, and I was repeatedly reassured that parking would be available and that a permit would be arranged.

I even provided my car registration in advance, and I have written evidence confirming that:

Parking would be available for my stay
I would not receive a ticket
If I did, they would “take care of it”
However, on the third day of my stay, I received a parking ticket. When I contacted the host, they suddenly changed their position and said they could not help and that the parking arrangement only applied to one day — something that was never clearly communicated beforehand.

This is completely unacceptable. Why would I agree to a 3-day stay with only 1 day of parking, especially after clearly explaining my situation?

To make matters worse, the cleanliness was very poor. The bedsheets were dirty, and there was hair on the bedding, which is unacceptable, especially when staying with a child.

Overall, this experience was stressful, misleading, and disappointing. I would strongly advise others to avoid booking here, particularly if you rely on accurate information about parking.