Astotel レビュヌ 

4
•
TrustScore 5段階評䟡の2.5

2.6

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

䌁業情報

  1. ホテル
  2. ブティック ホテル
  3. ビゞネス ホテル
  4. 家族向けホテル
  5. 団䜓甚宿泊斜蚭
  6. 宿泊斜蚭

圓該䌁業による蚘述

**Français :** Astotel est une chaîne hÃŽteliÚre parisienne offrant une collection unique d'hÃŽtels 3 et 4 étoiles au cœur de Paris. Chaque établissement se distingue par son charme, son confort et son service attentionné. Nos hÃŽtels sont idéalement situés pour explorer la ville lumiÚre, avec une attention particuliÚre portée à chaque détail pour garantir un séjour mémorable. **English:** Astotel is a Parisian hotel chain offering a unique collection of 3 and 4-star hotels in the heart of Paris. Each establishment stands out for its charm, comfort, and attentive service. Our hotels are ideally located for exploring the City of Light, with a special focus on every detail to ensure a memorable stay.


連絡先

2.6

期埅以䞋

TrustScore 5段階評䟡の2.5

4件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

この䌁業を閲芧した人は、以䞋の䌁業も閲芧しおいたす。

2.6

すべおのレビュヌ

(4)

過去12か月のレビュヌ数: 2ä»¶

レビュヌを曞く

レビュヌの確認を行いたす

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

We booked a stay here and asked if we


We booked a stay here and asked if we could modify our dates and we were told no. And we could not cancel or modify but they will keep our $900. They will not help in any way but keep our money.

2026幎7月3日
自発的なレビュヌ
Astotel ロゎ

Astotel からの回答

Dear Madam,
Thank you for sharing your concerns with us.
We are sorry that this situation has caused you inconvenience.
However, we would like to clarify that your review was posted before your scheduled stay and therefore refers solely to the booking terms you selected rather than an actual stay at our property.
Your reservation was made through our official website under a prepaid, non-refundable rate. As is the case with air travel, for example, we deliberately offer two types of rates: a flexible rate, which allows for cancellation or modification and is priced accordingly, and a lower prepaid rate, which comes with stricter conditions. The latter is non-cancellable, non-modifiable, and non-refundable, with payment charged at the time of booking. These terms are displayed before payment, must be accepted to finalize the reservation, and are included in the confirmation email.
We understand that plans can change, which is precisely why we offer a flexible option. It is important to apply the agreed-upon terms consistently to ensure fairness to all customers who choose the same rate.
We remain entirely at your disposal for any further information or clarification you may require and hope you will understand that we are doing the best we can within the framework of our company policies.
Kind regards

Customer Service Astotel

5぀星のうち1の評䟡

Je suis extrêmement déçu par mon


Je suis extrêmement déçu par mon expérience avec l’hÃŽtel 34B Astotel. Malgré une demande de report effectuée plus de 48 heures à l’avance, la direction a refusé catégoriquement toute solution, ni remboursement ni avoir. Une rigidité incompréhensible et un manque total de sens commercial.
Le plus choquant reste que la chambre a ensuite été relouée à un autre client, ce qui signifie que l’hÃŽtel a encaissé deux fois pour la même nuit. Cette pratique donne une impression trÚs négative et soulÚve de sérieuses questions sur leur éthique.
Un établissement qui privilégie clairement le profit au détriment de la relation client. Je déconseille fortement.

2026幎6月8日
自発的なレビュヌ
Astotel ロゎ

Astotel からの回答

Madame,

Nous vous remercions d'avoir partagé votre ressenti et regrettons que cette situation vous laisse une telle impression.

Quelques précisions nous paraissent utiles, par transparence envers les voyageurs qui nous lisent. Votre réservation avait été confirmée le 4 juin pour une arrivée le 8 juin, sous un tarif prépayé non remboursable et non modifiable, dont les conditions étaient acceptées au moment de la confirmation. L'erreur de date pouvait donc être relevée plusieurs jours à l'avance. Or la demande de report ne nous est parvenue que la veille de l'arrivée, le 7 juin à 14h30, et non plus de 48 heures auparavant. Ce délai trÚs court ne permettait pas de remettre la chambre en vente dans des conditions raisonnables.

Lors de nos échanges téléphoniques, cette demande s'est accompagnée de l'annonce d'un avis défavorable en cas de refus. Par équité envers l'ensemble de notre clientÚle, qui réserve dans les mêmes conditions, nos décisions tarifaires ne peuvent être conditionnées par ce type de pression.

Nous souhaitons enfin écarter l'idée d'un double paiement vous concernant : vous n'avez réglé que le montant de votre propre réservation, au tarif ferme choisi en contrepartie d'un prix avantageux.

Afin d'éviter précisément ce type de désagrément, nous proposons sur notre site des tarifs flexibles ainsi qu'une assurance annulation. Nous restons à votre disposition pour en échanger directement et vous accueillerions avec plaisir lors d'un prochain passage à Paris.

La Direction de l'HÃŽtel 34B Astotel

5぀星のうち2の評䟡

Very NOISY

Hotel 34B, Paris

Our second floor room faced the street and was VERY NOISY IN THE EARLY HOURS OF THE MORNING, from motorbikes revving to irate drivers and singing drunks.

After a second night of broken sleep we thought about changing rooms. We didn't do it because it meant all the hassle of packing but in hindsight this was a mistake.

Yes, I know there will always be noise by a busy intersection in Paris but the sheer level of it was outrageous.

And as a bonus the hotel’s metal staircase ran along the back wall of our room, and when people came down it the bed literally shook!

It's a real shame because the hotel was keenly priced with pleasant staff and a nice vibe. But peace and quiet in your room in the early hours is a must.

2024幎4月21日
自発的なレビュヌ
Astotel ロゎ

Astotel からの回答

Dear DH,
Thank you for sharing your feedback. We apologize for the inconvenience caused by the noise during your stay. We understand how important a good night's sleep is, and we're sorry that the street noise and the staircase disturbance affected your experience.
We appreciate your comments about our pricing, staff, and overall atmosphere. For future stays, we recommend requesting a room away from the street to minimize noise. We are also exploring ways to reduce the noise from the staircase.
Please do not hesitate to communicate with our on-site team during your stay, as they would have been happy to find a solution to improve your experience.
Your comfort is our priority, and we hope to have the opportunity to provide a quieter and more restful stay in the future.
Our team remains at your entire disposal.
Best regards,
The Astotel customer service team
customer.service@astotel.com

5぀星のうち5の評䟡

Great hotel, friendly staff, clean and updated rooms. Danish: Fantastisk hotel, venligt personale, rene og moderne vÊrelser

See Danish version below.

We spent three nights at the Joke Hotel, basing our selection on the fine reviews (on competing sites) but also fearing that they were exaggerated. They weren't. The rooms are great (we stayed at the 4th floor), as is the cleanliness and the standard of equipment, e.g. number of electric outlets and bathroom accessories. We have only minor complaints (no inside bathroom light switch, the office lamp could only be controlled from one side of the bed), and the staff was exceptionally kind and helpful.

The style is a little tongue-in-cheek, but our teenage boy loved the sketches playing on the elevator monitors, and we did actually try the wheel of fortune placed over the master bed. The free soft drink mini-bar is a nice touch, and we availed ourselves to the hotel chain "drop in for free soft drinks at other participating hotels" a single time.

Again, I cannot stress enough the kind and helpful staff which made us definitely want to come back.

The breakfast is fine without reaching excellent, but all the basic stuff is there. And, of course, with helpful service.

One final observation is that the staff gave us two rooms connected by a shared entrance area, and with keys working all doors. That was extremely convenient and really minimized the risk of locking ourselves out of our rooms.

Danish version:
Vi tilbragte tre nÊtter på HÎtel Joke, baseret på de fine anmeldelser (på konkurrerende review-sites). Vi var nervÞse for, at de var overdrevne - det var de ikke. VÊrelserne er gode (vi boede på 4. etage), ligesom renligheden og standarden af udstyr, f. eks. antal stikkontakter og toiletartikler. Vi har kun småklager (ingen lyskontakt inde i badevÊrelset, kontorlampen/sengelampen kunne kun styres fra den ene side af sengen), og personalet var yderst venlige og hjÊlpsomme.

Stilen er noget pudsig, men vores teenage-dreng var meget begejstret for, at elevatorer og gange er forsynet med monitorer, som afspiller "skjult kamera"-sketches, og vi afprÞvede rent faktisk lykkehjulet placeret over dobbeltsengen. Den fri (ikke-alkoholiske) minibar er en fin detalje, og en enkelt gang gjorde vi brug af tilbudet om at få en gratis sodavand/te/kaffe, som gÊlder hos andre hoteller i samme kÊde.

Med fare for at gentage mig selv vil jeg gerne pointere, at personalet var virkelig sÞde og hjÊlpsomme - vi har helt sikkert lyst til at besÞge stedet igen.

Morgenmaden er udmÊrket uden decideret at vÊre sublim, men alle de basale ting er der. Og selvfÞlgelig med hjÊlpsom betjening.

En sidste bemÊrkning er, at personalet gav os to sammenhÊngende vÊrelser med fÊlles entre, og med nÞgler som virkede i alle dÞre. Det var vÊldig bekvemt og minimerede risikoen for at låse os ud af vÊrelserne.

2017幎2月10日
自発的なレビュヌ

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報