I ordered my product on 01/30 and payment was processed already and have not received my order yet as of 02/14. No emails with any updates as well EDIT*** after writing this review they did make i... もっと見る
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I made a purchase on December 21st, paid for the products that I chose the same day. After a while I checked my orders on the website and saw, and still shows, on hold. I emailed the support email giv... もっと見る
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I purchased on Jan 28 and paid by venmo on Feb 2 but account is still pending on hold and no confirmation about product has been received. I cannot reach any one to help and I have emailed support 3 t... もっと見る
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Not very impressed initially. ordered and waited 3-4 days for products to arrive at the shipping facility. Contacted customer support, and sure enough an error had been made. Immediately the issue w... もっと見る
企業情報
当該企業による記述
Research Peptide Company Offering Top-Rated Customer Service, Dual-Testing with Endotoxins (Heavy Metals) For Unparalleled Transparency With Every Batch.
連絡先
3.0
まあまあ
171件のレビュー
ネガティブなレビューの 46％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Made it right
Had a couple issues with not receiving orders. After leaving a review they got back with me and made it right.
2026年2月2日
Astropeptidesusa からの回答
Hi Kevin,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 17th and it is now in transit to your destination.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward. We look forward to you receiving your order.
Use Caution!!
Placed an order Feb 5th, paid the money at the same time. After 7 business days, order still on hold. Emailed support 3 times and no response.
2026年2月14日
自発的なレビュー
Astropeptidesusa からの回答
Hi Eric,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has reached out to you on Feb 16th and we haven't received a response yet. We've also just made another follow up email with you to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
I ordered my product on 01/30 and…
I ordered my product on 01/30 and payment was processed already and have not received my order yet as of 02/14. No emails with any updates as well
EDIT*** after writing this review they did make it right and quickly fixed the issue. They had my product out for delivery the next day and issued me an extra of the product I ordered. I appreciate the response back and the promptness to get my order out. Thank you!
2026年1月29日
Astropeptidesusa からの回答
Hi Naomi,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 16th and it has now been successfully delivered.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
I purchased on Jan 28 and paid by venmo…
I purchased on Jan 28 and paid by venmo on Feb 2 but account is still pending on hold and no confirmation about product has been received. I cannot reach any one to help and I have emailed support 3 times.
2026年1月28日
Astropeptidesusa からの回答
Hi Mary,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
Astropeptidesusa からの回答
Hi Kelly,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 18th and it is now in transit to your destination. We've also just made another follow up email with you to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
Ordered product almost 8 weeks ago and…
Ordered product almost 8 weeks ago and it has said “product on hold” since then. I’ve emailed 4 times and haven’t heard anything back. I would love to leave a positive review but simply cannot at this time.
2025年12月18日
Astropeptidesusa からの回答
Hi Lindsay,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
I love your products …
I love your products but my last order is still on hold. I have reached out and no updates.
2026年1月20日
I haven’t gotten an order confirmation
I haven’t gotten an order confirmation.
I emailed customer service and still haven’t heard back.
2026年1月17日
Astropeptidesusa からの回答
Hi Shanti,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
His medication‘s are sent with zero…
His medication‘s are sent with zero instructions and no diluent. They also come with the disclaimer not for human use ..
2026年1月9日
Astropeptidesusa からの回答
Hi,
Thank you for your review. We’re sorry for any confusion or frustration this may have caused.
We would like to clarify that all of our products are sold for research purposes only and are clearly labeled as such. They are not intended for personal use. Because of this, we are unable to provide instructions, dosage guidance, or any recommendations related to personal use. We recommend consulting with your medical professional for such information.
Additionally, we checked your order and can confirm that we shipped the exact items selected at checkout. If a separate item — such as a diluent (e.g., BAC water) — is needed for research purposes, it would need to be added individually, as it is listed as a separate product and is not included by default.
Hope this clarifies this, and we truly appreciate your feedback!
You literally shipped the wrong…
You literally shipped the wrong peptides to me. This is not my order at all. I did not get any confirmation about the order being shipped with peptides that I did not order.
2026年1月9日
Astropeptidesusa からの回答
Hi Jus,
Thank you for your review!
We're so sorry for the mix-up with your order. We usually provide an order confirmation and shipping information via email, but these could sometimes go accidentally to your spam/junk mails.
Nonetheless, we want to ensure you get the correct product you ordered. One of our specialists has just reached out via email to assist you further.
We appreciate you bringing this to our attention, and looking forward to resolving this for you!
Easy to use & great products!
2026年1月8日
I have always had good service from…
I have always had good service from them until now. I ordered on December 12 and paid the same day. I have no update and have emailed several times with no response. It’s been over a month with nothing! Either mail the product or refund my money
2025年12月12日
自発的なレビュー
Astropeptidesusa からの回答
Hi Cass,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
Dont waist your time or money
I made a purchase on December 21st, paid for the products that I chose the same day. After a while I checked my orders on the website and saw, and still shows, on hold. I emailed the support email given on there website and received no feedback. At this point I would strongly urge anyone that is considering purchasing peptides to bypass this company/website and look at peptide sciences or peptide direct. This site is 1000% a scam.
2025年12月21日
Astropeptidesusa からの回答
Hi Christopher,
Thank you for your review!
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We've checked your case and can confirm that your order was successfully delivered on January 17th. One of our specialists has also reached out to you via email to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
Unfortunately I have not received my…
Unfortunately I have not received my order and I reached out to customer service and have heard nothing back.
2025年12月29日
Astropeptidesusa からの回答
Hi Meghan,
Thank you for taking the time to share your feedback — we truly appreciate it.
We sincerely apologize for the delay with your order. We completely understand how important clear communication and timely delivery are, and we regret any frustration this experience may have caused.
After reviewing your case, we can confirm that your order was successfully delivered on January 16th. One of our specialists has also reached out to you via email to provide further assistance and ensure everything is resolved.
Thank you again for bringing this to our attention. Please rest assured that we are continuously working to improve our processes and provide a better experience moving forward.
I’ve ordered from them several times…
I’ve ordered from them several times with no issues. This time they’ve taken my money and won’t respond to emails. I’m out $200 and no products.
Update: The seller reached out, apologized for the delay, and made things right. This is the customer service I’m accustomed to from this company, and I’ll be happy to continue doing business with them in the future.
2025年12月9日
自発的なレビュー
Astropeptidesusa からの回答
Hi Ariel,
Thank you for taking the time to share your feedback — we truly appreciate it.
We sincerely apologize for the delay with your order. We completely understand how important clear communication and timely delivery are, and we regret any frustration this experience may have caused.
After reviewing your case, we can confirm that your order was successfully delivered on January 17th. One of our specialists has also reached out to you via email to provide further assistance and ensure everything is resolved.
Thank you again for bringing this to our attention. Please rest assured that we are continuously working to improve our processes and provide a better experience moving forward.
No answers
I recently bought products, they still on hold, they’ve been paid out since I place the order, I sent out 3 emails already with no response back
2026年1月2日
Astropeptidesusa からの回答
Hi Yareli,
Thank you for your review!
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We've checked your case and can confirm that your order was successfully delivered on January 21st. One of our specialists has also reached out to you via email to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
A slight delay, but always worth the wait
Paid for my order on December 22 and had no meaningful communication or status update for more than two weeks.
Eventually, my order did ship and extra research product was included for the delay. I’ve used the vendor many times in the past and typically there is a very quick response time and turnaround.
2025年12月19日
Never received my product and sent…
Never received my product and sent message to customer service with no reply . Paid thorough Zelle and it cleared . No email about confirmation or product sent or tract .
2025年12月26日
Astropeptidesusa からの回答
Hi Hema,
Thank you for your review!
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We've checked your case and can confirm that your order was successfully delivered on January 16th. One of our specialists has also reached out to you via email to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
The communication and response time in…
The communication and response time in my experience has been below the normal standard. I placed an order on December 16th, made the payment and still on December 30th have not received confirmation or tracking for the order. The money has been taken from my account without any response for my order.
2025年12月16日
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