Ordered a “military grade hardwearing watch “as a present.After 3 weeks of normal wear,the black finish around the watch face had rubbed off and the canvas strap had frayed around the holes.Have had m... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Update to my review... I ordered on 10th September and it arrived on 29th September. Item wasn't shipped until 19th September. The lamps do meet my expectations of quality, but the delivery expectat... もっと見る
企業が回答しました
I don’t understand why this company is still operating having read the reviews of others. My experience echos all the others with non existent return policies . False information, Poor quality c... もっと見る
Do not purchase from this company . Despite their name they are operating from china and therefore any returns must be sent their incurring a huge returns cost to the customers. The quality of the it... もっと見る
1.6
ひどい
69件のレビュー
ネガティブなレビューの 81％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perfect
Perfect! I’m 5’6, ordered size M, perfect length, not to long, not to short . loose fitting as I needed. Sleeves long. Fabric solid, not flimsy , pockets are bonus. Highly recommend. Perfect to wear at home or office on top of blouse in cold days as well as outside on cooler evenings.
2025年12月4日
自発的なレビュー
this is a scam company
The cardigan I thought I had sent for for my wife turned up today after a long wait. It was completely different to the picture supplied and the quality. Instead of a cashmere knit it was a typical padded quilt cardigan typically found in China...poor quality and very gaudy.. To return and expect a refund is not viable due to the cost of shipping it back to China. What a scam....I will no longer order from abroad.
2025年12月11日
自発的なレビュー
Athomly からの回答
Hi Peter,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
very poor quality item for a high…
very poor quality item for a high price. Do not buy from here. Item was not as pictured so requested a refund but address is in China and you are responsible for shipping and customs so essentially is not return-able. A Scam.
2025年12月13日
自発的なレビュー
Athomly からの回答
Hi Rowan,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Bought a culture hoody was 47 pound…
Bought a culture hoody was 47 pound with postage it os faux fuming as daughters Christmas present they said return 30 to 4o pond postage! Do not buy
2025年11月6日
自発的なレビュー
Athomly からの回答
Hi Laura,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
SCAM WARNING
Ordered two outfits, only one order acknowledged, realised it was a scam attempted to cancel both orders, Athomly said I couldn’t cancel orders but could return orders once goods received, outfits arrived, too small @ quality as poor as it gets, asked to return goods, was offered 50% discount off my next order, eventually was given returns address in China and told I was liable for customs fees. Because I had not quite spent £100 my credit card provider refused charge back application. It’s a scam !!!
2025年10月20日
自発的なレビュー
Athomly からの回答
Hi Sam,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Don't bother
Bought a 128TB storage for my computer. I have tested it and it contains 50GB. That's 20000 times smaller than advertised. The refund process is a nightmare.
2025年12月9日
自発的なレビュー
Athomly からの回答
Hi Adrian,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Not True
DO NOT believe what they say about reaching out to them (in response to reviews). I have had a similar email several timesbefore writing my review. They do NOT want to do the right thing by the customer - they just want to make it seem like they will. I can't even find my original review on Trustpilot (very recent, but not sure of exact date), but I guess it is there somewhere. I have never had cause to give such a review before, and I do not do so lightly, but it is important that no more people get scammed in this way.
2025年11月28日
自発的なレビュー
Athomly からの回答
Hi Mrs Dimitri,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
HI I WANT SOMEONE TO CONTACT ME ABOUT…
HI I WANT SOMEONE TO CONTACT ME ABOUT MY ORDER I HAVE MESSAGED MANY MANY TIMES AND NO REPLY !!!!!!!!!!!!!!!
I have ordered a white dress and I wanted red instead but these reviews make this place look a scam!!!!!!!!
I want a reply !!!!!
And I want to know when the item is being sent as some people have said 5 weeks !!!!!!!!! If it’s anymore than a week I want a refund!!!!
2025年12月1日
自発的なレビュー
Athomly からの回答
Hi Alannah,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
I had ordered a power battery bank…
I had ordered a power battery bank following a power cut in October. We are now at the end of Nov and still no sign of this item.
I have tried to contact the company several times to seek a refund but haven't had any response.
I will never order from this company again. Total scam take you money and don't deliver the goods
2025年10月7日
自発的なレビュー
Athomly からの回答
Hi Suzy,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Dreadful experience
Dreadful experience. Faux leather jacket turned out to be a fleece of poor quality. They do everything to avoid paying a refund. Return address is China. Postage is over £20! Do not use this company!
2025年11月25日
自発的なレビュー
Athomly からの回答
Hi Linda,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Zero stars if I could
Zero stars if I could. They have absolutely no clue with sizes outside China. And shoe quality is outrages for the price I paid.
2025年11月11日
自発的なレビュー
Athomly からの回答
Hi Laima,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Have been waiting for an item about 5…
Have been waiting for an item about 5 weeks
Been in to them email etc same reply as everyone. Terrible company scam scam scam
Disgusting
PLEASE DONT USE THEM
2025年11月24日
自発的なレビュー
Athomly からの回答
Hi Yvonne,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Probably the worse experience ever..was…
Probably the worse experience ever..was trying to return item but that would be no point for how much it would cost send it back..very bad quality and item come damaged .customer service was very bad..definitely not buying from them again..Just feeling bad now why I didn't check reviews about that company before. Avoid that company
2025年11月23日
自発的なレビュー
Athomly からの回答
Hi Viktorija,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Ordered an item of clothing
Ordered an item of clothing. Very poor quality, asked to return and told it was 20/30 euros to return plus custom fees, item cost £35 so would not actually receive any refund . Kept increasing the level of store credit I would receive if I just kept it and not apply for a refund. Very disappointed and would never order from them again.
2025年11月20日
自発的なレビュー
Athomly からの回答
Hi Tim,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Wrong item received
I received a thin very cheap dress when I'd actually ordered a grey cashmere jumper. I've told them by email but heard nothing back. This is obviously a company that is out to scam people.
2025年11月15日
自発的なレビュー
Athomly からの回答
Hi Hannah,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
DO NOT SHOP AT ATHOMLY.
My hoodie is not only an entirely different colour from what was shown in the picture but the quality is absolutely awful and the writing on the back is positioned differently to the image. There is loose thread and it is just overall a terrible item of clothing.
DO NOT SHOP AT ATHOMLY IT IS A SCAM
2025年11月16日
自発的なレビュー
Athomly からの回答
Hi Tammy,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Corrupt Scammers
Would give zero stars if possible. My elderly, disabled mum ordered a 'Pure cashmere' jacket which was £50 (supposedly reduced from £100) . Being very frail she needed something light but warm. What she actually got was a thick. heavy, scratching synthetic, poor quality garment which was unwearable.
I emailed them requesting a full refund as the item was not as described, quoted Trade descriptions act and Consumer Rights Act to them but was told that she would be responsible for return postage. As other reviewers have reported, the address given for return was China, not Holland which is where the company information stated they were based. Emails from the customer service staff also came from a different company address- Mora Fashions so i wouldn't be surprised if Mora Fashions was also as corrupt as Athomly.
They offered Mum a 50% refund to save her 'the inconvenience' of returning the item, despite the sale being illegal- of course i politely declined!
They have now stopped replying to emails and we have raised the issue with bank who will hopefully stop any future payments from any of their customers to this organisation
This company is clearly scamming people. Do not waste your money- avoid like the plague
EDIT- what a surprise! the bog standard, cut and paste response that every other reviewer has had!! I hope that Trustpilot don't consider this to be a genuine reply from the company.
2025年10月15日
自発的なレビュー
Athomly からの回答
Hi Ms Karen,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Athomly a shockingly bad company…
Athomly replied with a sympathetic note which asked me to get intouch but , after communicating with them by email 30 times I know that there would be no resolution. A shocking company
2025年11月13日
自発的なレビュー
Athomly からの回答
Hi Ms Joan,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Returns costs almost as much as the item as you need to send them to China
Shoes are coming from China, when you want to return you need to pay for postage back to China, they offered 60% discount for the next purchase but doesn't help if you don't like their items.
They mislead on website by quoting easy returns. Easy if you pay around £30 for postage...
2025年11月6日
自発的なレビュー
Athomly からの回答
Hi Alicja,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Faux leather
I purchased 2 pairs of shoes like others have said they do not match the description, poor quality material that were described as leather. They have offered me a discount on purchase as it’s £20 £30 to return to china not including taxes that may accrue. So I’ve no chance of being refunded my full amount of £84 .
I hope this helps others, it’s really putting me off online shopping. Which can be a good thing.
2025年11月3日
自発的なレビュー
Athomly からの回答
Hi Jacqueline,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
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