Atlas trekkers レビュー 

238
•
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

We just had the two most wonderful days with Mohammed and Hussein. Honestly the best!! Super nice guys, going beyond their way to help us when we were struggling a bit, funny and easy going. We could... もっと見る

5つ星のうち5の評価

They organised a lovely personalised trecking tour half group, half solo + guide. After awesome 2 days I sadly injured myself but at least was able to cancel after a quick call out of the mountains an... もっと見る

5つ星のうち5の評価

Made a 3-day Atlas tour with Mohamed. Was super lovely. Felt in very well company during the hike and he took care of all the organizational stuff around. Can just recommend :)

5つ星のうち5の評価

Z Atlas Trekkers mieliśmy okazję zwiedzić wodospad Ouzoud, zdobyć szczyt Jebel Toubkal, odwiedzić pustynię a po drodze na Merzouga wspaniałe miejsca Maroka. Od początku planowania wyjazdu do Maroko po... もっと見る

企業情報

  1. 旅行代理店
  2. ・
  3. カルチャーツアー提供業者
  4. スポーツ ツアー代理店
  5. ツアー オペレーター
  6. 野外活動の主催者
  7. 旅行業者

当該企業による記述

We would like to give you an insight into our passion for adventure and our dedication to creating unforgettable outdoor experiences in Marrakech.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

238件のレビュー

5つ星
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4.7

すべてのレビュー

(238)

過去12か月のレビュー数: 70件

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5つ星のうち1の評価

Avoid


Avoid: High Prices, Low Standards
This wasn't paragliding; it was a rushed production line. Despite advertising 20-minute flights, we were forced down after just 6–7 minutes so they could cram in the next group.
The Red Flags:
* Cutting Corners: They landed us back on the mountain—skipping the proper landing site just to save themselves the drive back.
* Zero Service: No briefing, no guest care, and a total disregard for the experience we paid for.
* Hostile Staff: When we complained, the team and manager ganged up on us with excuses instead of taking accountability.
Verdict: They prioritize volume over value. Don't waste your money on a 6-minute "transaction"—book with a company that actually cares about the flight.

2025年12月26日
自発的なレビュー
Atlas trekkers ロゴ

Atlas trekkers からの回答

Hello Gayathri,

Thank you for sharing your feedback. We are sorry that your paragliding experience did not meet your expectations.

We would like to clarify some important points for transparency.

On the day of your booking, your group arrived approximately 90 minutes later than the agreed meeting time, which significantly reduced the available flying window before weather conditions changed. This created scheduling difficulties and affected the duration of the flights. In paragliding, flight time always depends on weather and safety conditions, and the pilots must adapt accordingly.

Regarding the landing location, the certified pilots always decide where to land based on wind and safety conditions. Atlas Trekkers does not interfere with these decisions, as they are part of the pilots’ professional responsibility and insurance requirements.

We regret that the experience felt rushed, as this is not the standard we aim to provide. After the activity, we personally contacted your group and provided a 30% refund as a gesture of goodwill, which was accepted and received.

Our goal has always been to provide a safe and enjoyable experience for our guests, and we take feedback seriously to improve our organization and communication.

Kind regards,
Atlas Trekkers

5つ星のうち1の評価

Poor time management

We were very disappointed with this paragliding company due to poor time management and a clear lack of consideration for guests. Although their website advertises a 20-minute flight, our entire group was only airborne for about 6–7 minutes, which is far below what was promised.
Despite paying the full amount, we were rushed as the company tried to accommodate too many customers at once. There was very little effort to properly brief or entertain guests, and the whole experience felt hurried rather than enjoyable.
To save time for the next group, instead of landing us at the designated ground and transporting the parachutes back, they landed us on the mountain, seemingly to avoid the travel back. This made it very clear that speed and convenience were prioritised over customer experience.
When we raised this issue at the end, the entire team ganged up on us and gave lame and unconvincing explanations rather than addressing the concern professionally. Escalating the matter to the manager did not help either, as there was no willingness to acknowledge the issue or offer a resolution.
Paragliding should be a memorable and exciting activity, but this felt like a production line. If you are booking here, be aware that they appear more focused on quantity than quality. I would not recommend this company unless they significantly improve their planning, guest management, and overall customer experience

2025年12月26日
Atlas trekkers ロゴ

Atlas trekkers からの回答

Hello Rajan,

Thank you for taking the time to share your feedback. We are genuinely sorry that your paragliding experience did not meet your expectations.

We would like to clarify a few important points for transparency.

On the day of your booking, your group arrived approximately 90 minutes later than the agreed meeting time, which unfortunately reduced the available flying window before weather conditions changed. This created scheduling difficulties for our team and affected the timing of the flights. Safety conditions and weather always determine the actual airtime in paragliding, and flight duration can vary depending on these factors.

Regarding the landing location, the landing decision is always made by the certified pilots, based on wind and safety conditions. For safety and insurance reasons, Atlas Trekkers does not interfere with these decisions, as they are the responsibility of the professional pilots.

Even though the flights were completed safely, we understood that the experience did not fully meet your expectations. For this reason, we personally contacted you after the activity and provided a 30% refund as a gesture of goodwill, which has already been received.

We truly regret that the experience felt rushed, as this is not the level of service we aim to provide. We continuously work with our pilots and team to improve organization and communication so that every guest can enjoy a relaxed and memorable experience.

Atlas Trekkers has welcomed many travelers over the years, and we always strive to treat our guests with respect and professionalism. We appreciate your feedback, as it helps us improve.

Kind regards,
Atlas Trekkers

5つ星のうち4の評価

A great welcome on arrival with tea and…

A great welcome on arrival with tea and biscuits and warm company. A fantastic experience that everyone should do at least once (and I’m scared of heights). A little problem getting the video as they couldn’t plug into my phone, but sent via wattsapp once they had internet.

2025年11月21日
自発的なレビュー
5つ星のうち5の評価

Breathtaking experience!!!

have been wanting to go for a long time to Morrocco and we believe that were fortunate in having Atlas Trekkers as our partner for the jointly planned tour. Very good and efficient communication ( with Mahjoub) with added suggestions to the points of interest that we already had in mind, that enriched the whole experience.
Similar to the five pointed star of the Moroccan flag, we had a five star tour driver/ guide - Abdo. Friendly, cheerful and always ready to point out details and advice.

2025年11月26日
自発的なレビュー
5つ星のうち5の評価

“Une sortie quad absolument incroyable…

“Une sortie quad absolument incroyable ! Entre les paysages magnifiques et les sensations fortes, on s’est vraiment régalés. Les dunes près d’Agadir étaient juste splendides : un décor à couper le souffle et des sensations uniques à chaque montée et descente. Le tout dans une ambiance parfaite avec un groupe au top. Merci à tous pour cette superbe aventure, vivement la prochaine !”

2025年11月11日
自発的なレビュー
5つ星のうち5の評価

We had an amazing family experience

We had an amazing family experience! The camel, quad, and paragliding activities were fantastic. Rachid was very professional and welcoming. The dinner was delicious, and the atmosphere was warm and friendly. I highly recommend this unforgettable experience 😍

2025年11月9日
自発的なレビュー
5つ星のうち5の評価

Great company

We visited Marocco with 8 friends. Mahjoub and his team organised a number of activities for us. Toubkal hike, paraglide, quad bikes, transfers etc. Communication was very clear and each activity was as expected at fair prices. I would 100% recommend them!

2025年9月22日
自発的なレビュー
5つ星のうち5の評価

Excellent team

What can we say regarding Atlas team. Excellent service and professional guys. Paragliding team very professional and helpful team. Top of the top was Omar ( tour guide and driver). We have been in so many countries for holidays but these guys, especially Omar , were beyond the expectations. No rush, polite , very clean and ready to complete our wishes. Definitely we recommend them.

2025年9月22日
自発的なレビュー
5つ星のうち5の評価

Unforgettable experience!

My husband and I had an amazing experience! Our guide, Abdul, was fantastic!!! He took us to hidden gems, ones that only the locals know about. He was very generous to us! The camel ride was such an amazing experience! The desert camp was beautiful! Everyone involved has been extremely hospitable! 😊

2025年9月1日
自発的なレビュー
5つ星のうち3の評価

2 Day Toubkal hike, amazing experience better organisation needed

I recently completed the 2 day Toubkal trek with Atlas Trekkers and wanted to share some feedback on my experience. I have emailed this to Atlas Trekkers themselves but also wanted to share with the public.

The hike itself: This is a very grueling hike, 2 days of hiking, over 3000m of incline (some very steep) and a 3am departure on the summit day. I am a reasonably experience hiker and normally hard hikes don’t phase me but day 1 was in 40 degree incline with 13km of steady incline was hard and that was meant to be the easy day. I would recommend you prepare for this with snacks and the right clothing. The summit day is grueling, both the up and down. The up part being in darkness and the summit being incredibly cold. The coming down was difficult and sticks are very helpful. I also suffered from altitude sickness so be prepared that everything also feels a bit harder than normal. That being said the views are amazing and the sense of achievement is incredible when completed.

Here are some further areas for improvement:

Booking & Communication: It seemed that the arrangements were handled not directly by Atlas Trekkers, but by an affiliated company. This wasn’t clear at the outset. On the website it says hotel pickup which was not the case, this is fine however slightly more annoying when I couldn’t locate the driver, there was no communication or support.

Information Provided: Important details were not explained in advance. For example:

Breakfast was included, but this wasn’t communicated.

The general schedule (e.g., that lunch would not be until after 2pm) was unclear.

The level of difficulty and potential issues with altitude were not adequately explained. Normally, UK tour companies require participants to have sufficient travel insurance for such treks, which I believe is very important for safety. The hike is to above 4000m which is above the requirement for most travel insurances. I found the hike incredibly difficult, we had a lady who didn't make it to the summit who was young and incredibly fit. This difficulty level should be clearly communicated.

Group Composition: The group I was placed in consisted mainly of people in their 20s. While I was able to keep up, it was very challenging, and if I were any less fit, I would have struggled to complete the trek. It would be much better if groups were divided based on fitness levels and experience, so that everyone can enjoy the trek without feeling left behind or pushed beyond their limits.

Guiding: We had two guides. Jusef (unsure of spelling) was excellent, but his limited English meant communication was sometimes difficult. This meant we weren't sure how much longer or the answers to other questions. The second guide was very good when present, but he appeared sporadically rather than accompanying the group consistently. On summit day, one participant struggled significantly, and without a guide at the back to support her, the whole group had to keep stopping. The second guide eventually appeared and helped, but it would have been better if he had been there from the start. He was also the guide with very fluent english so we really needed him there at all times. While this may not be the responsibility of Atlas Trekkers, if they are to operate with an affiliate company, I believe this should be fed back to them.

End of Trek: After the long day summiting Toubkal, descending, and hiking back to Imlil (a very demanding day), we had to walk an unnecessary 40 minutes through town to the transport point. A vehicle could easily have collected us directly. On arrival at the final point after walking through town for now reason, including actual roads where we could have been driven, we arrived exhausted yet still had to wait for taxis back to the meeting points (not to our hotels).

Payment Process: At the end of the trek, no one seemed clear about how to pay the balance. This was confusing and not ideal after a 3am start and more than 20km of trekking.

Overall, while the trek itself was amazing, the lack of organisation at key points left the group feeling frustrated. I hope this feedback is helpful and can be used to improve future experiences for others.

2025年8月16日
自発的なレビュー
Atlas trekkers ロゴ

Atlas trekkers からの回答

Thank you very much for sharing your detailed feedback.

Indeed, the ascent of Mount Toubkal (4167 m) is one of the summits over 4000 m, and its level of difficulty is well known. We always make this clear to our clients from the start.

We always propose two options:

Private service: ideal for those who want a pace adapted to their needs, personalized assistance, and more comfort (with a slightly higher price).

Group service: this option assumes that the client can adapt to the overall group rhythm. To guarantee daily departures, we collaborate with other partner agencies. In such cases, Atlas Trekkers ensures the initial organization, and then participants are handed over to the group leader.

Regarding pickup arrangements, it also depends on the chosen formula:

For private tours, pickup is handled directly by Atlas Trekkers (for example, from the hotel).

For group tours, clients are asked to come to the designated meeting point, which is the standard practice for group treks.

As for safety and insurance, we clearly state on our website that insurance is not included, meaning each participant must have their own coverage suitable for high-altitude treks.

When it comes to group composition, it is very difficult to assess each participant’s exact fitness level before their arrival. This is why the private option always remains available for those with specific conditions or preferences.

Regarding the guides, they may not always be visible at every moment, This does not mean they are absent or inattentive. Their role is to ensure the safety of the whole group, and a simple question to the guide would have been enough to clarify the payment method or other practical details.

We sincerely appreciate your remarks, which help us continue improving our services, and we are glad that despite the challenges, you still enjoyed the experience and the beauty of this adventure.

The Atlas Trekkers Team

5つ星のうち5の評価

Magnifique vol en parapente

Bonjour,
Je vous recommande Atlas Trekkers pour le professionnalisme, la sécurité du vol, la gentillesse. Pour les personnes qui souhaite faire leur baptêmes en parapente, vous êtes en sécurité et cela est important. Ma compagne a fait un deuxième vol durant notre séjour au Maroc au coucher du soleil, le soir à table ses yeux brillaient encore de ce beau vol. Je remercie Majhoub qui a fait le 1er vol et Abdo qui a fait le 2eme. C’est une formidable équipe. Je remercie aussi les chauffeurs qui nous ont accompagné, Omar et Hassan .
Quand, on reviendra au Maroc, le parapente sera mis à l’honneur de notre voyage. Encore merci Majhoub et Abdo.
Thierry (Belgique)

2025年8月8日
自発的なレビュー
Atlas trekkers ロゴ

Atlas trekkers からの回答

Bonjour Thierry,

Un grand merci pour ce magnifique retour 🙏. Nous sommes ravis que votre expérience avec Atlas Trekkers vous ait laissé de si beaux souvenirs. Majhoub, Abdo, ainsi que nos chauffeurs Omar et Hassan seront très heureux de lire vos mots chaleureux.

Votre satisfaction et votre sécurité sont notre priorité, et savoir que les yeux de votre compagne brillaient encore après le vol au coucher du soleil est pour nous la plus belle récompense ✨.

Nous serons très heureux de vous accueillir à nouveau lors de votre prochain voyage au Maroc pour de nouvelles aventures dans les airs !

À très bientôt,
L’équipe Atlas Trekkers 🪂🌄

5つ星のうち5の評価

Moment suspendu

Nous recommandons à 200%! Laissez vous porter par cette expérience exceptionnelle! Une équipe au top et professionnelle! Merci à vous pour toute l'organisation et ce moment inoubliable! Jordan & Chanthana.

2025年8月6日
自発的なレビュー
Atlas trekkers ロゴ

Atlas trekkers からの回答

Merci infiniment Jordan & Chanthana 🙏💙
Nous sommes ravis que vous ayez vécu un moment inoubliable avec notre équipe ! Votre confiance et vos recommandations nous touchent beaucoup. Au plaisir de vous accueillir à nouveau au Maroc pour d’autres belles aventures 🪂🌄

— L’équipe Atlas Trekkers

5つ星のうち5の評価

Baptême de parapente extraordinaire

J'ai fait mon baptême de parapente avec AtlasTrekker. C'était incroyable, je remercie vivement Mahjoub l'instructeur et toute l'équipe pour leur professionnalisme, leur sympathie et leur prise en charge du début à la fin du vol très rassurante. C'est une équipe au top qui explique très clairement les instructions avant et pendant le vol. Je recommande très vivement. Allez y en toute confiance.

2025年7月31日
自発的なレビュー
Atlas trekkers ロゴ

Atlas trekkers からの回答

Merci beaucoup pour votre confiance et votre magnifique retour 🙏💙.
Nous sommes ravis que ce premier vol en parapente ait été une belle expérience pour vous. Mahjoub et toute l’équipe seront très touchés par vos mots.

Au plaisir de vous revoir bientôt pour d’autres aventures dans le ciel du Maroc 🪂🌄

— L’équipe Atlas Trekkers

5つ星のうち5の評価

Super expérience

Super expérience ! Les communications était top le guide super sympa et les personnes qui nous accompagnent durant le vol sont incroyables souriant et très gentille !
Niveau rapport qualité prix je trouve que c’est top !
Tu the nous a était offert
Rien a dire parfait

2025年7月28日
自発的なレビュー
Atlas trekkers ロゴ

Atlas trekkers からの回答

Merci infiniment pour votre retour 🙏✨
Nous sommes heureux que vous ayez apprécié l’expérience, l’accueil de notre équipe et le thé partagé après le vol 🍵🪂.
Votre satisfaction est notre plus belle récompense !

— L’équipe Atlas Trekkers

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