ATLR Paris レビュー 6

ATLR Paris からの回答

2024年10月22日

Hi Silvana,

I responded to a few of your emails as well, but I will give you the same answer here on this public forum one-star review to clear things up.

A) Firstly, I'm a girl, not a guy, and I work in an office in NYC called ATLR Paris.

B) Our website clearly states that we only offer free shipping in two scenarios: if your order is over $150, or if you'd like to exchange an item for a different size. Otherwise, all shipping costs are covered by the customer.

We're a small shop doing our best in the retail world, and unfortunately, unlike Amazon or other big-box retailers, we cannot provide free shipping. What we can provide is quality kidswear from the best European brands out there.

C) We do not charge any "extra" to return things.

You Paid $85.10 for a pair of sneakers + $9.50 shipping. You sent the sneakers back to us, so I refunded you $85.10 for the returned shoes. I don't know of any small shops that would refund the original shipping label, as it has already been bought and successfully used to deliver to you. So I cannot refund your original shipping, no matter how much you "demand" it in your emails.

I encourage you to read the Returns / Shipping pages on websites before you purchase anything online in the future so everything is clear, and senseless negativity isn't spread.

Have a great day,
Jen

ATLR Paris からの回答

2024年9月4日

Thank you so much, Esty! We try our best to keep everything running smoothly, but sometimes things happen, and we SO very much appreciate your patience and understanding. <3

ATLR Paris からの回答

2024年8月22日

Thank you so much for leaving a review, Leah! It's always a pleasure to work together, reach out anytime. :)

ATLR Paris からの回答

2024年8月22日

Thank you so much! Happy to help! :)

ATLR Paris からの回答

2024年3月20日

Thank you Chani! I'm just seeing this but it was totally my pleasure to take care of it for you (it happens to the best of us!) -Jen