attracosports.com レビュー 

attracosports.com からの回答

2024年5月30日

We reviewed our emails and found the return application email you submitted. There was no communication between us that did not provide you with return service. We expect to get detailed reasons for the return because we hope to do better.
Perhaps we responded a few hours late, which made you feel uneasy. We apologize again. It takes time to process too many emails. I hope you can understand.
We sent you an email that the return procedure has been initiated. We hope to get your reply.
After the return process is completed, we will refund you within 7 working days.

attracosports.com からの回答

2024年5月14日

Dear Clientele, we are sorry to see that return policy did not meet your expectations.

We appreciate your feedback and will consider it as we continuously work on improving our policies.We offer various return options within 30 days,we are committed to providing you with better service. When you ask for a return because the size is not suitable, we want to try our best to solve the problem, so when we asked you if you would accept our exchange, you may have been busy and forgot to reply to us.

If customers prefer to send back the items,We will provide the return process again.

For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

attracosports.com からの回答

2023年12月4日

Dear customer, we hope this message finds you well. We are writing to address the recent complaint you raised regarding your purchase from Attraco.

First and foremost, we sincerely apologize for the inconvenience and disappointment you experienced with the products you received.

When you send the package through logistics and return it to our designated location, you need to inform us of the logistics tracking number through the customer service email. After we confirm the package, we will refund the money within a week.

While we don't offer a free return service, we do provide various return options for our customers. If you choose to send back the item, the refund amount will be equivalent to the amount you paid for the item. The charging standard for the prepaid return label is determined by our logistics provider, which is beyond our control. We understand your concern about return shipping costs, and as a gesture of goodwill, we would like to offer you additional compensation to address this and ensure a positive shopping experience.

We have forwarded your feedback to the relevant department for review and consideration. Your input is invaluable in helping us improve our services and offerings. Our customer service team is dedicated to assisting you further and finding a suitable solution.

Thank you for choosing Attraco, and we look forward to serving you better in the future.

attracosports.com からの回答

2023年12月4日

Dear Customer, thank you for taking the time to share your feedback with us. We appreciate your honesty and would like to extend our sincere apologies for any inconvenience you've encountered during your recent shopping experience with Attraco.

We understand that the fit and appearance of the clothing you received didn't meet your expectations, and we genuinely regret any disappointment this may have caused. Your satisfaction is our top priority, and we are committed to making things right for you.

We appreciate your initiative in returning the items, and we want to assure you that we are actively working on expediting the refund process. We understand that the steps involved in the refund might seem extensive, and we sincerely apologize for any inconvenience. These measures are in place to ensure the smooth and accurate processing of refunds.

Once your return is completed, we kindly ask for your patience, and we assure you that we are committed to providing you with timely updates on the refund status.

We appreciate your understanding and hope to provide further assistance to resolve this situation. Thank you for choosing our brand, and we look forward to addressing your concerns and ensuring your satisfaction.