Audio Book Store レビュー 

I never write reviews, but after trying so many different audio book apps, Audio Book Store is by far the best I’ve used. I absolutely love that the Flex Pass monthly membership is so affordable and as a member you get all the books at a greatly discounted prices. I also love that if you only want to buy one book without the Flex Pass membership, you can. All the other audio book apps require you to be a member (monthly subscription). Cancellation of your Flex Pass membership is quick and easy. Some reviews state that cancelling your membership with Audio Book Store is very difficult, but if you follow the directions for canceling, it’s actually very easy. I love that they offer exchanges (no questions asked) for books that you are not happy with (for Flex Pass members only). And finally, they have excellent customer support, and are very friendly and helpful. I’ve had nothing but great experiences with this book store. Highly recommended.

The audiobook selection and quality are among the best. I’m also very happy with the customer service too; they’re very responsive and even offer extra credit (or sometimes an audiobook!). I appreciate their work. Robert

Having difficulty cancelling this subscription. 2nd email just sent

Avoid like the plague. Once you register your card you will automatically pay monthly - EVEN WHEN YOU CANCEL YOUR MEMBERSHIP.

The only way to stop paying is by actually emailing customer service and asking them to physically remove your card on file!

To think of how many people they have scammed is heartbreaking 💔

Like others mentioned, I also made the mistake of buying an audio book…

In order to buy an audio book you have to register your card. Immediately after I finished listening to the audio book, I cancelled payment (to just pay the 1 month)

HOWEVER, I was unaware they KEEP MY CARD ON FILE. I got an email saying my account was suspended, so. I figured great, at least payments had stopped. Not quite….they kept charging me each month!

Months later I find out payments were continuously being taken out of my bank account, month after month.

At first when complaining I was told they don’t do refunds as per their terms and conditions….however I managed to get my money back as this was in fact a ‘breach of their terms and conditions’ - literally the opposite they tried to fool me with!

if this also happens to you, demand a reimbursement !!

(using an alias name for obvious reasons)

I have been using this site for several years now, and am very happy with the experience. Fair prices and easy to do the downloads

Be very careful when using this site. There is no way to get your payment info off the platform & unable to call any customer service line. I only purchased 1 book and my cc continued to be charged month after month. Finally, I was able to find a customer service email who told me that they will not refund month after month charges because the system auto enrolled me in a FlexPass. The print is so small so there is no way I would've seen that. Just an awful service

Customer service is very helpful and effective

I was using Audible, but it restricts file types. I wanted to be able to download and store my audiobooks on a flash drive to listen in my car since the Bluetooth constantly malfunctions. I love that I have download my books and use them the way I want with the Audio Book Store. They don't always have some books that I want, but I can find what I am looking for about 90% of the time.

Good customer service! I appreciate Tarah’s professionalism in addressing my concern! Thank you!

Tarah was very helpful in swapping out a title for me that I wasn’t enjoying and replaced with one I had requested. Great service!

I love buying audiobooks here it does not matter if you are apple android or prime you can put your audiobook where you need and it really help when your kids love audiobooks we don’t really listen to the radio anymore and audio bookstore has made our life so much easier will continue buying

Audiobook store stocks many books not found at the other big audiobook outlet. What I also like is that when we restart listening audiobook store repeats a five second or so recording just to help you recall where you left off. This is hugely helpful! The third distinguishing feature is audiobook store’ approachability. They actually get a real person to respond with real emails to try and help or inform

Tarah, the person who handled my latest issue of mistakenly purchasing a book was all you could hope for - she was prompt, polite and proficient! Could not ask for more! Thank you!

Tarah was very helpful with our situation.

Jeg kan ikke få lov at købe den bog jeg ønsker pga. mit danske pas. Hvad bilder dette firma sig ind. Jeg kan betale, men man ønsker ikke at sælge til mig.
Useriøst.

I contacted audiobooks about a book that I purchased. I wasn't happy with the narration of this book. Tarah immediately helped me out by getting me a credit for the book. I am super appreciative for the quick response, and being concerned with my satisfaction. Thank you, Tarah!

My situation occurred due to the pricing. ABS advertised my book at a low price but I was charged almost twice the price. My initial reaction was anger that I had been scammed and told them so. I was firmly reminded by an understanding staff member of ABS they were not scammers and offered me a refund. That jolted (and deserving so) me and reminded me that I was dealing with a human and I should treat them as I would expect to be treated. My different charge was due to currency exchange which hadn't shown at the time of my purchase. ABS staff were very understanding and polite (which I should have been also) and were passing my situation to their technical department. This was a better result than my initial action of hastily sharing my anger. 10/10 to ABS for having good staff.

I bought an audiobook and unsuspectingly was subscribed to a monthly subscription. This was not at all made clear to me and I could not find a subscription on my account details until after I contacted Audiobookstore and asked to cancel my subscription. Dodgy company. Won't buy books from them again!

At first, I was shocked to discover that charges continued to be withdrawn from my credit card for several months — without my knowledge. I contacted AudiobookSTORE, and the issue was quickly resolved. I received a full refund, and the whole process was straightforward and fast.

All I wanted to listen to was one book. I couldn’t find it anywhere else so I purchased what I thought was a one time payment of $9.95. Apparently I signed up for their flex pass option and was charged $9.95 per month. After the second month, when I noticed the charge, I got in touch with them via their chat feature because I couldn’t figure out how to actually cancel my membership through the app. It’s not actually a chat – though it looks like one. You send in your comment and they get back to you through the app many hours and maybe possibly several days later so you have to keep checking in. I don’t own a computer so constantly checking in to make sure my account was canceled was time consuming. I was very explicit that I wanted to cancel, but then I got another charge and I was told how to cancel. I explained that I couldn’t do that without a computer and they continued to charge me. it was only when I threatened to do a chargeback that they let me know they had canceled my account even though my flex pass payments are nonrefundable. So I essentially paid $40 for one book that I’m actually too angry to listen to. That’s my problem though. This seems like a scam to me though they denied it of course. A shame since it is an American company.