Bought ,what I thought was Aura tan from Materna.Now realise Aura tan has its own website according to review replies. Product bought from Materna costing £37 approx was totally useless. Attempts at r... もっと見る
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5 stars to make up for the negative Materna scam reviews. Yes, I e been sucked in by the very clever Materna marketing and hacking of this product. Cannot say if this works but can Definitely con... もっと見る
Scam! I was drawn in by social media marketing and ordered but product gives no tan at all. I'm attempting to get a full refund as guaranteed on the website but have been told I need to return the p... もっと見る
企業が回答しました
Great quality, great results after only a couple of sunbeds, and I'll definitely be ordering again. I've tried a lot of tanning accelerators over the years, but these are honestly some of the bes... もっと見る
企業が回答しました
企業情報
当該企業による記述
Aura Tan Ltd operates exclusively at auratan.co.uk. We are not affiliated with any company trading as ‘Aura by Máterna’ or ‘AURA Skincare.’ If your review relates to a different brand, please check you’re on the correct company profile before submitting.
連絡先
2.6
期待以下
31件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Materna fake tan
Bought ,what I thought was Aura tan from Materna.Now realise Aura tan has its own website according to review replies. Product bought from Materna costing £37 approx was totally useless. Attempts at refund,despite replies to my emails,are proving to be a non event. I also have given up. Total scam. I hope Aura can find some resolution to this.
2026年8月3日
自発的なレビュー
NOT MATERNA PRODUCT
5 stars to make up for the negative Materna scam reviews.
Yes, I e been sucked in by the very clever Materna marketing and hacking of this product.
Cannot say if this works but can Definitely confirm MATERNA site is a SCAM.
Hope this company can ride the storm.
2026年7月31日
自発的なレビュー
Buy 2 get 1 free
Buy 2 get 1 free, sounds good - don't waste your money. Followed the instructions, not a hint of a tan. Thought if I waited overnight that I might get a pleasant surprise in the morning. NO still had my pale skin 😞 Tried to get a refund, which was guaranteed. Gave up in the end. I have since discovered that the same product which I paid £14.99 per bottle is £2.79 per bottle on Temu. What a take on
2026年6月29日
自発的なレビュー
Aura Tan からの回答
Hi Mrs Nixon, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We don't sell on Temu or offer 2 for 1 deal's.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Not remotely connected to Materna Aura Tan
I’ve updated my review, as the company and product are not I used were not Aura tan. Materna are mimicking this company.
After investigating the scam further I must apologise to Aura Tan as I can see that you are not associated with Maternas Aura Tan. I would give you 5 stars for putting up with the negative reviews for a product that isn’t even yours.
2026年7月16日
自発的なレビュー
Aura Tan からの回答
Hi, this review does not relate to Aura Tan Limited (Companies House Reg No. SC850707) please check, we are a family run Scottish based business, certainly not Mantera or sell fake tan! We want to be completely clear about that for anyone reading this page.
Our Instagram and Tiktok handle is @auratanofficial.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Materna are Not Aura Tan
I have been reliably informed that my previous review of Aura Tan is actually irrelevant as it is the wrong company!
Materna is nothing to do with Aura Tan and someone has been using their name to sell products! Materna are a scam company and sell useless products.
Apologies to Aura Tan.
2026年7月8日
自発的なレビュー
Aura Tan からの回答
Good afternoon, thank you for your honesty and for the apology — it's appreciated. However, we've noticed the review is still showing as 1-star, despite you confirming it relates to a different company. Could you please update the rating to reflect that this wasn't actually an experience with us?
This situation does highlight a real flaw in how Trustpilot operates: reviews can be left by anyone, regardless of whether they've actually made a purchase, which leaves genuine businesses exposed to reviews that have nothing to do with them. By comparison, platforms like TikTok Shop only allow customers who have purchased a product to leave a review, a system that protects both consumers and honest businesses far better.
Thank you again for clarifying, and we hope this can be corrected.
The Best Sunbed Tanning Accelerators I've used
Great quality, great results after only a couple of sunbeds, and I'll definitely be ordering again.
I've tried a lot of tanning accelerators over the years, but these are honestly some of the best I've used. I've now tried Mango Glow and Ultimate Glo. The texture is lovely, smooth, and easy to apply, not sticky at all.
The fragrances are amazing and make the whole tanning experience feel that bit more luxurious.
The results have been fantastic, with a deeper more even tan after only a few sunbeds, and my skin feels really moisturised after every use.
Highly recommend anyone looking for a premium tanning accelerator that delivers on its promises.
2026年7月24日
自発的なレビュー
Aura Tan からの回答
Hi Samantha, thank for very much for your feedback, it really is appreciated! Glad to hear you are enjoying your purchases, please reach out if you need any further assistance with any of our products or help with your tanning journey...Team Aura Tan x
Scam
Scam! I was drawn in by social media marketing and ordered but product gives no tan at all.
I'm attempting to get a full refund as guaranteed on the website but have been told I need to return the product to an address in the USA at my own expense!!
2026年7月24日
自発的なレビュー
Aura Tan からの回答
Hi Sally, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
The tannings cream does not work as…
The tannings cream does not work as advertised I’ve just been scammed , it’s just disgusting how can sell you products that don’t work
2026年7月14日
自発的なレビュー
Aura Tan からの回答
Hi, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Save your money, no refund for fake/faulty goods
Save your money! This does not work like it is portrayed in socials, it offers a 30 day money back guarantee however when you ask to return it the company send you an automated email, stating it would be analysed on its return and you have to fund the return yourself so you will be out of pocket for a fake product that does absolutely nothing. I have asked for management to contact me with a resolution, but sadly nothing is forthcoming.
2026年7月18日
自発的なレビュー
Aura Tan からの回答
Hi Amanda, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Very dissapointing doesn’t tan
Well I had high expectations from this product. I followed the instructions and applied the product and waited and waited nothing happened I don’t think there is any active ingredient in this tube. I even tried it on my forearm which is very pale but again no change in colour.
I shan’t be buying this product again.
2026年7月17日
自発的なレビュー
Aura Tan からの回答
Hi Mrs Pointer, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Do not trust this company
Do not trust this company. They advertise a 7.5floz tube but deliver a 3.53floz tube (over 50% less product!) They don’t want to listen when you contact them. Offer you a 10% “goodwill” refund to keep the product or full refund if you pay the carriage back to Florida. It is mis-selling at its highest and they should not be allowed to trade in this country.
2026年7月10日
自発的なレビュー
Aura Tan からの回答
Hi Julie, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Aura Tan からの回答
Hi Lorna, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Don't waste your money
Don't waste your money. Dove self tan is a million time better. Sadly I fell for the hype ... when will I learn never to buy anything I see on social media. Utterly useless.
2026年7月14日
自発的なレビュー
Aura Tan からの回答
Hi Helen, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
I would give a ZERO or MINUS 100 if I…
I would give a ZERO or MINUS 100 if I could.
Just another bunch of despicable scammers.
Don't even try to order because they'll just take your money and never send you what you ordered.
The emails are pure rubbish, the say your order is on the way but 6 WEEKS later still nothing.
These scammers need to be wiped off the face of the earth!
2026年6月25日
自発的なレビュー
Aura Tan からの回答
Hi Lyn, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Bogus product and company
I am kicking myself that I didn't see these reviews before buying, I think I must have found a different company. Like everyone else I have found this cream to make no difference whatsoever to the colour of my legs. A complaint to the company results in a polite request to send photos of the product and I just know that they are going to follow the well worn pattern of other bogus Chinese companies, and will wriggle out of refunding. I have issued a demand for the refund of my payment, as the product is not fit for purpose (using the wording my credit card company recommends) and if I don't get a satisfactory response, they will extract the money from this company.
If you are considering buying this "miracle tanning cream" just don't!
Edited 15/7/26
A company called Auratan UK have requested that I remove this review. My review (& I think many others here) are for an Aura self-tan lotion marketed by a company called Materna. If you Google Materna Tanning Reviews you get directed to this page. If it is indeed the wrong company these reviews must be very upsetting.
I have asked Trustpilot to investigate.
2026年7月10日
自発的なレビュー
Aura Tan からの回答
Hi Annie, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Waited ages for this product don’t tan…
Waited ages for this product don’t tan don’t cover spider veins used for 2 weeks the money back guarantee is fake so is the product disappointing but gullible to
Believe all the fake reviews
2026年6月12日
自発的なレビュー
Aura Tan からの回答
Hi Michelle, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
frustrated,
Hello,
I am contacting you regarding my recent order, which finally arrived after a significant delivery delay and several unanswered emails.
Unfortunately, when I opened my parcel, I discovered that the 2x exfoliator I ordered was missing. Instead, I received a2 x OceAura Strawberry Matte Cream, which I did not order.
Please arrange for the exfoliator I paid for to be sent to me at no additional cost.
I am also disappointed with the tanning product. I followed the application instructions carefully, applying it to clean, dry skin and leaving it to develop overnight, but I can see little to no colour development. I have done this twice now with no results
After waiting so long for my order, receiving no replies to my previous emails, and then receiving an incorrect item, I am very disappointed with my experience.
Please confirm that you will send the missing exfoliator and advise me what you propose regarding the tanning product that has produced little to no visible result.
I would appreciate a prompt response.
Kind regards,
Magi
2026年7月11日
自発的なレビュー
Aura Tan からの回答
Hi Magi, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Aura Tan からの回答
Hi Lynn, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Massively disappointing
Don't buy this product. If it looks too good to be true ..... It doesn't cover thread veins. It also - bizarrely for a self-tan product - doesn't tan. Not even a tiny bit. The hype the product gets is nonsense. I've asked for a refund - as per their 'no risk' policy. Doubt I'll get it.
2026年7月3日
自発的なレビュー
Aura Tan からの回答
Hi Julie, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Aura Tan からの回答
Hi Joanne, thank you for your feedback. Really is appreciated!
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