Auravil レビュー 

Auravil からの回答

2025年11月28日

Hi there,

Thank you for taking the time to share your experience. We’re glad to hear that you love the jeans, and we appreciate your patience with the longer delivery time.

Regarding your email about returning the “Relax Two Piece”: we’re sorry if you haven’t received a reply yet. We normally respond within 24–48 hours, but due to an exceptionally busy period, it may take a little longer for us to get back to everyone. We truly apologize for the delay.

Please feel free to resend your message or include your order number so we can assist you as quickly as possible. We’re here to help and want to make sure you’re satisfied with your purchase.

Thank you again for your patience and understanding.

Auravil

Auravil からの回答

2025年11月28日

Hi there,

Thank you so much for taking the time to share this thoughtful and detailed review it truly means a lot to us. We’re delighted to hear that your sparkly jeans arrived safely and that you love the quality!

Even your seamstress being impressed is such wonderful feedback.

We really appreciate your patience during the delay, and we’re glad our team was able to support you and make the experience a positive one. It’s fantastic to hear that the small gift was appreciated as well.

Knowing that you returned to purchase two more pairs genuinely makes our day. Thank you for your trust, your kindness, and for giving us the chance to show our commitment to good service.

We’re always here if you need anything enjoy your beautiful jeans!

Auravil

Auravil からの回答

2025年11月22日

Hi there,

We’re very sorry to hear that you haven’t received your order and felt unanswered that’s never the experience we want to give our customers.

We did communicate to all customers about the unexpected delays, but it’s clear that in your case this message may not have reached you properly. We truly apologize for the inconvenience this has caused.

Please reach out to us again with your order number so we can resolve this for you as quickly as possible. We’re here to help and make sure you receive your order or a suitable solution.
Thank you for your patience we hope to make this right.

Auravil

Auravil からの回答

2025年11月22日

Hi there,

We’re truly sorry to hear about your experience we understand how frustrating it is when you’re waiting for an order and can’t reach anyone for an update.

We did notify all customers about unexpected shipping delays, but it seems our message may not have reached you, and for that we sincerely apologize. We absolutely take your concerns seriously, and we want to assure you that we are not a scam we’re here and committed to resolving this.

Please get in touch with us again with your order number so we can look into this immediately and make sure you receive your order or an appropriate solution.

Thank you for bringing this to our attention we’re ready to help and make this right.

Auravil

Auravil からの回答

2025年11月22日

Hi there,

We’re very sorry to read your review. We understand your frustration, especially when shipping takes longer than expected.

We want to clarify that we did inform all customers about the unforeseen delays, but it appears our message may not have reached you and we truly apologize for that. We take customer service seriously, and we are absolutely not a scam. We’re here, and we want to help.

Please contact us again with your order number so we can look into this immediately and ensure you receive your order or a suitable solution.

Thank you for your patience we’re committed to making this right.

Auravil

Auravil からの回答

2025年11月22日

Hi there,

Thank you for sharing your feedback. We’re genuinely sorry to hear that you’re experiencing issues with your order and tracking information we understand how upsetting that must be.

We did communicate to customers about the delays affecting recent orders, but it seems that message didn’t reach you, and we apologize for that. We want to assure you that we are working hard to resolve every case and that we are not ignoring refund requests or customer messages.

Please reach out to us again with your order number so we can personally investigate this for you and provide a proper solution.

We appreciate your patience while we work to make this right.

Auravil

Auravil からの回答

2025年11月22日

Hi there,

We’re sorry to hear that you feel this way and that you believe we’ve ignored you that’s never the experience we aim to provide.

After checking your order, we can confirm that it was placed on 9 October, and according to the official track-and-trace information, the package has been delivered. We understand delays can cause frustration, but the shipment did arrive successfully.

We’re here to assist and ensure you get the support you need.

Auravil

Auravil からの回答

2025年11月22日

Hi there,

Thank you for sharing your experience. We understand how frustrating it is to wait longer than expected for an order, and we sincerely apologize for the inconvenience.

Your order from 30 September was affected by the shipping delays we communicated to all customers. We never intend to withhold refunds we simply aim to resolve each case correctly based on the shipment status provided by the carrier. We’re committed to making sure every customer receives their order or an appropriate solution.

Please reach out to us again with your order number so we can review your case directly and help you move forward if you haven't received your order by now.

Thank you for your patience we’re here to assist you.

Auravil