Aussiewoof レビュー 109

Aussiewoof からの回答

2026年4月6日

Hello Lauren,

Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this situation has caused, particularly around the lack of clarity with dispatch and the shipping process.

We understand how important transparency is, and we regret that the information provided did not meet your expectations. Your feedback regarding communication, dispatch timelines, and third-party shipping arrangements has been noted and will be used to review how we can improve our processes and provide clearer information to customers moving forward.

We appreciate you bringing this to our attention and take concerns like yours seriously.

Kind regards

Aussiewoof からの回答

2026年4月3日

Hello Johanna,

Thank you for taking the time to share your feedback. I’m really sorry to hear that the toy didn’t meet your expectations and didn’t engage your cats as intended. We understand how disappointing it can be when a product doesn’t perform like the video or description suggests.

Your comments about the vibration, chirping, and the need to secure it are especially helpful, and we’ll make sure to pass this along to our product team for review. Cat play preferences can vary quite a bit, but the experience you described is not what we aim to deliver.

We truly appreciate your honest input—it helps us improve both the product and how we present it. Thank you again for giving it a try.

Kind regards

Aussiewoof からの回答

2026年4月3日

Hello Sandra,

Thank you for your feedback, and I’m really sorry to hear about the delay with your order. We understand how frustrating it is when delivery takes longer than expected, especially when the timeframe listed suggests otherwise.

The 1–3 day delivery window is what we aim for, but delays can occasionally happen while the order is in transit. That said, we completely understand your disappointment and concern after reaching out for an update.

Your experience is not the level of service we strive to provide, and we truly appreciate you bringing this to our attention. Your feedback will be shared with our team so we can continue improving both our delivery expectations and communication.

Thank you again for your patience.

Kind regards

Aussiewoof からの回答

2026年4月1日

Hello John,

I’m really sorry to hear that your experience with us left you feeling this way. That’s certainly not the standard we aim to provide, and we take feedback like yours very seriously.

We’d genuinely appreciate the opportunity to understand what went wrong and how we can make things right moving forward. Your input helps us improve, and we’d like to do better.

Thank you for sharing your thoughts.

Kind regards

Aussiewoof からの回答

2026年3月28日

Hello Debra,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the kind of experience we want for our customers.

Regarding your concerns about the ingredients, we take product safety seriously and aim to provide clear, accurate information so customers can make informed decisions. We understand how important your pet’s wellbeing is, and we regret any confusion or concern caused.

We’re also sorry to hear that you were dissatisfied with the refund process. That’s not the level of service we strive to provide. We’d like the opportunity to review your case more closely and make things right where possible.

Please reach out to our support team directly with your order details so we can assist you further and work toward a better resolution.

Kind regards

Aussiewoof からの回答

2026年3月22日

Hello Melissa,

We’re sorry for the delays and lack of communication you experienced. That’s not the standard we aim for. We also understand your concern about the shipping charge and regret that it hasn’t been clearly addressed.

We appreciate your feedback and will review this internally. Please reach out again so we can properly look into your case and assist further.

Best regards

Aussiewoof からの回答

2026年3月22日

Hello Lilli,

We’re really sorry to hear your order took so long to arrive and that the item isn’t working as expected. That’s not the experience we want for our customers.

We take concerns about product quality seriously and would like the chance to look into this for you. Please reach out to us so we can review your case and work toward a proper resolution.

Thank you for your feedback.

Best regards

Aussiewoof からの回答

2026年3月9日

Hello Katarina,

Thank you for taking the time to share your feedback. We’re really sorry to hear that the P06 dog toy didn’t meet your expectations and that it broke so quickly during your Cavoodle’s playtime. That’s definitely not the experience we want our customers or their pets to have.

We also understand your frustration regarding the design and the need to unscrew the toy to start it. Your comments about the durability and usability are important, and we’ll make sure they’re passed along to our product team for review.

Regarding your concern about the review not appearing on the site, we want to assure you that we aim to keep our review process transparent and fair. Sometimes reviews may take time to be moderated before they are published, but we certainly do not intend to hide genuine feedback.

Please feel free to reach out to our support team with your order details so we can look into this further and work toward a resolution for you. We truly appreciate you bringing this to our attention.

Kind regards

Aussiewoof からの回答

2026年3月5日

Hello KM,

Thank you for your review, and I’m really sorry to hear about your experience. I completely understand how frustrating it must be to see a delivery marked as completed when you haven’t received the item.

Sometimes carriers mark parcels as delivered slightly before the final handoff, or they may leave the package in a safe place or with a neighbour. That said, we definitely want to investigate this properly for you. Please contact our support team with your order number so we can check the tracking details directly with the courier and work toward a resolution as quickly as possible.

Please reach out to us so we can look into this immediately and make things right.

Kind regards

Aussiewoof からの回答

2026年2月23日

Hello Libby,

Thank you for your honest feedback. We’re sorry to hear the delivery took longer than you expected and that the tracking link wasn’t helpful. We understand how frustrating that can be.

We also apologise that your slow feeder arrived without instructions. We’re working on improving our communication and tracking updates to provide a better experience in the future.

We appreciate you taking the time to share your experience.

Best regards

Aussiewoof からの回答

2026年2月23日

Hello Pia,

We’re sorry to hear you haven’t received your order and understand how frustrating this must be.

Delays can occasionally happen due to shipping issues, but this is not the experience we want for our customers. We are a legitimate business and do fulfil our orders, and we would like the chance to properly resolve this for you.

Please contact us again with your order details so we can urgently follow it up and provide a clear update.

Best regards

Aussiewoof からの回答

2026年2月18日

Hello Amrita,

We’re sorry to hear you only received one of the two items and that you haven’t received a response yet. We understand how frustrating this must be, especially after already providing the order details.

Please reply to your original email with your order number in the subject line so we can prioritize your case and follow up promptly. We also appreciate you flagging the issue with the contact number and will look into it.

Kind regards

Aussiewoof からの回答

2026年2月15日

Hello Mores,

we take your concerns seriously but strongly reject the accusations of fraud. We are a legitimate business and comply with all applicable regulations.

If you experienced difficulty reaching us, this may have been due to a temporary technical issue. If you have a specific concern about your order, please contact our customer support team with your order details so we can review it properly.

Kind regards

Aussiewoof からの回答

2026年2月1日

Hello R Day,

Thank you for sharing your feedback. We’re genuinely sorry to hear how disappointed and frustrated you feel about your experience.

We take allegations around product quality, accuracy of descriptions, and consumer rights very seriously. It’s never our intention for customers to feel misled or dissatisfied, and we regret that your experience did not meet your expectations or ours. This is not the standard of service we aim to provide.

We would appreciate the opportunity to review your concerns in detail and look into your order specifically, so we can properly address what went wrong and see whether a resolution is possible. Please reach out to our customer support team directly with your order information.

Your feedback has been noted and will be reviewed internally. While we respect your right to share your experience, we do take these matters seriously and are committed to improving where issues are identified.

Kind regards

Aussiewoof からの回答

2026年1月28日

Hello Annie,

Thank you for sharing your experience, and I’m genuinely sorry for the frustration this has caused.

I understand how upsetting it is to be waiting this long, especially when tracking information hasn’t been clear and you haven’t been able to reach us as easily as you should. That’s not the level of service we aim to provide, and I apologise for the inconvenience and uncertainty this has created.

Your order is currently in transit, and we are actively following this up to get you a clearer update on its progress. We agree that vague responses aren’t helpful, and we’re working to improve our communication so situations like this are handled better.

If you’re willing, please contact us again with your order number so we can look into this for you as a priority and help resolve it as quickly as possible. We appreciate you bringing this to our attention and regret that your experience hasn’t met expectations.

Kind regards

Aussiewoof からの回答

2026年1月28日

Hello Stephen,

Thank you for taking the time to leave your review. I’m very sorry for the frustration and disappointment you’ve experienced.

We understand how concerning it is to be waiting on an order without clear tracking information or a reliable way to get updates. That’s not the experience we want for our customers, and we apologise for the inconvenience and uncertainty this has caused.

Your order is currently in transit, and we are actively following up to obtain clearer tracking details and a more accurate delivery timeframe. We agree that the communication you received so far hasn’t been sufficient, and we are working to improve this.

If you’re willing, please reach out to us again with your order number so we can prioritise your case and assist further. We appreciate your patience and regret that your experience hasn’t met expectations.

Kind regards

Aussiewoof からの回答

2026年1月25日

Hello Kelly,

We’re truly sorry to hear about your experience and understand how frustrating it is to wait for an order, only to receive a product that doesn’t work as expected. That’s certainly not the outcome we want for any customer.

We apologize for the inconvenience caused by the return and replacement process and for any frustration around the resolution offered. We take responsibility for ensuring faulty products are handled fairly, and your feedback highlights where we need to do better—especially in communication and support.

Your comments have been taken seriously and shared with our team for review. If you’re open to it, we encourage you to reach out to our support team again with your order details so we can re-examine your case and work toward a more satisfactory resolution.

Kind regards

Aussiewoof からの回答

2026年1月25日

Hello Trish,

We’re sorry to hear about your disappointment with the items you received and the frustration caused by the return process. This is not the experience we want our customers to have, especially when it comes to product quality and clear, fair refund procedures.

We understand your concerns and acknowledge that the situation was handled poorly. Your feedback has been noted and shared internally so we can review how returns and refunds are communicated and managed.

If you’re willing, please reach out to our support team again with your order details so we can reassess your case and work toward a more appropriate resolution. We appreciate you taking the time to share your experience.

Kind regards

Aussiewoof からの回答

2026年1月25日

Hello Jerome,

Thank you so much for your lovely feedback. We’re thrilled to hear the Pet Hair Removal Glove has been such a help with your Labrador’s seasonal shedding and that it’s gentle and comfortable for your dog to enjoy. It’s great to know it’s saving you time and money while making grooming easier and more pleasant for both of you. We really appreciate you sharing your experience and your support.

Best regards

Aussiewoof からの回答

2026年1月19日

Hello Leila,

Thank you for taking the time to share your experience. I’m genuinely sorry for the delay in receiving your order and for the frustration caused by the repeated follow-ups—that’s not the level of service we aim to provide. I’m also very sorry to hear that the product you received did not match your expectations. If the toy did not move or fly as shown in our advertising, I understand why that would feel misleading, and I apologize for that disappointment. We take this feedback seriously and would appreciate the opportunity to make this right, whether through a refund, replacement, or another suitable resolution. Please reach out to our support team with your order details so we can assist you directly.

Kind regards