Good quality rings with range of metals, stones, and configurations, all at a decent price point. Store staff really nice and professional. Received the rings are they were well finished and presen... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had a great experience from start to finish with A&B. The store in Manchester is welcoming and accommodated us without booking ahead with an appointment. Michal, sat with us and helped myself and my (... もっと見る
企業が回答しました
Alisha supported us with the choosing of our wedding rings and even stayed late with the store manager a couple of times as we travelled around an hour or so into the Manchester King Street branch fro... もっと見る
Great experience throughout the entire process. Had plenty of help and guidance from a lovely women called Roseanne who made the whole purchasing and collection process very easy. 10/10 would recomm... もっと見る
企業が回答しました
企業情報
当該企業による記述
Find Us Our Manchester store can be found on King Street. Considered one of Manchester's most historic and iconic streets, and often thought of as the “Bond Street of the North”, this pedestrianised road in the heart of the city is the perfect location to shop for engagement rings in Manchester. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
連絡先
King Street 33, M2 6AA, Manchester, England, 英国
- 0161 885 3803
4.5
優良
265件のレビュー
ネガティブなレビューの 84％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality and great value!
Good quality rings with range of metals, stones, and configurations, all at a decent price point.
Store staff really nice and professional.
Received the rings are they were well finished and presented, box could be a little nicer though, but really that's it. The rings themselves are great.
If we could get a few more metal mix and match options and improve the boxes, it'll be a 5 star for me 😊.
2026年4月14日
Austen & Blake - Manchester からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Faultless experience
Had a great experience from start to finish with A&B. The store in Manchester is welcoming and accommodated us without booking ahead with an appointment. Michal, sat with us and helped myself and my (now) fiancé with choosing and deciding on the perfect ring for us. No sales talk, just real honest advice. After some thought I returned with a request to draft a CAD version of a bespoke ring. All of the items requested were incorporated with the first draft which I then ordered and had produced with no effort or concerns at all. Very pleased and would absolutely recommend. Big shout to Michal for her patience!
2026年3月15日
Austen & Blake - Manchester からの回答
Dear Daniel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Michal!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Don’t buy ANYTHING from here because…
Don’t buy ANYTHING from here because you’ll have it FOUR weeks and it will start falling apart and they will say it’s out of warranty (sorry what? For a brand new ring) and try to charge you £70 to repair it when it’s not fit for purpose. An engagement ring is meant to last a lifetime but apparently according to Austen and Blake that’s just 4 weeks 🙄
After over a week and a half of begging for a response because the wedding is at the end of the month now they claimed it’s repaired and will never ever happen again and in less than a week the diamond has fell out AGAIN 🤨 tell me why you didn’t just REPLACE the ring or refund it
2026年2月12日
自発的なレビュー
Austen & Blake - Manchester からの回答
Dear Lauren,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We have sent you a request for some further details, please could you respond to that?
Kindest regards,
Austen & Blake Customer Service
Aftercare & Service..
I had a fantastic experience with Charlotte, especially when it came to the aftercare of the engagement ring. From start to finish, she was attentive, professional, and genuinely cared about making sure everything was perfect.
When I needed the ring resized, Charlotte handled it seamlessly. She kept me informed throughout the process, ensured the turnaround was quick, and the final result was absolutely flawless. The ring fits perfectly now and looks just as beautiful as the day I got it.
What really stood out was her level of care even after the initial purchase. It’s clear she takes pride in her work and values her customers long-term, which is something you don’t always find.
I wouldn’t hesitate to recommend Charlotte to anyone - her service, attention to detail, and aftercare are truly exceptional.
2026年3月7日
Austen & Blake - Manchester からの回答
Dear Robb,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Michael made me feel so welcome
Michael made me feel so welcome and helped me pick out the perfect engagement ring. From our first meeting to when I picked up the ring, he's been absolutely amazing. Thank you, Michael!
2026年2月27日
自発的なレビュー
Austen & Blake - Manchester からの回答
Dear Matthew,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Michael!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Went in store and the staff were…
Went in store and the staff were welcoming and friendly. We discussed about the ring I’d seen on their website and she even provided examples to give a visual frame of reference. Just over 3 weeks later I returned to receive the ring and I was overly impressed by the result. I would recommend.
2026年2月24日
Austen & Blake - Manchester からの回答
Dear Colin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience with Anisa
Anisa made our experience at Austen & Blake special, relaxed and enjoyable! She helped us to choose the perfect engagement ring, offering useful advice and recommendations. Would highly recommend!
2026年3月7日
自発的なレビュー
Austen & Blake - Manchester からの回答
Dear Megan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Aneesah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely experience with Anisa
Lovely experience with Anisa - she was so friendly, approachable and fun! She made the experience really enjoyable and gave us lots of options to suit our budgets and style!
2026年3月7日
自発的なレビュー
Austen & Blake - Manchester からの回答
Dear Abigail,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Aneesah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
wedding ring shopping
had a lovely experience doing wedding ring shopping, super easy and help with Aneesah 🩷
2026年3月7日
自発的なレビュー
Austen & Blake - Manchester からの回答
Dear Beth,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Aneesah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Extremely helpful and professional
Michael was Extremely helpful and professional, felt very relaxed and no pressure at all just helpful and informative
2026年2月11日
自発的なレビュー
Austen & Blake - Manchester からの回答
Dear Nicholas,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Nicholas!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Michal was amazing
Michal was amazing, took me through the process and reassured me the entire way from first sit to pick up. Absolutely adore my earrings and she made the whole thing 10x better
2026年1月31日
自発的なレビュー
Austen & Blake - Manchester からの回答
Dear Saira,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Michael!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake - Manchester からの回答
Dear Liam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We went to get my partner an engagement…
We went to get my partner an engagement ring made , there was so much choice but what made it for us was Rosie the girl that served us . She listened and narrowed down what we wanted to give my partner a fantastic ring . Rosie was patient, very friendly and very knowledgeable a credit to the company. If we ever go back we will want Rosie to help us again .
2025年12月7日
Austen & Blake - Manchester からの回答
Dear David,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team, especially Rosie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake - Manchester からの回答
Dear Ellis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I had a very basic underatanding of…
I had very basic underatanding of diomand rings and they helped me pick out the ring that fits exactly what I wanted while making surw I understood what I was selecting
Very friendly
Great customer service
2025年12月31日
Austen & Blake - Manchester からの回答
Dear Rezaul,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ignored
We definitely didn’t get a warm welcome when we walked into your shop in Manchester. I understand you were busy but literally nobody even acknowledged we’d walked in. We were unsure what to do and felt lost. It wasn’t until we went to go downstairs and it turned out that wasn’t allowed that anyone even spoke to us. I had been looking to buy a wedding ring but will be getting it elsewhere now.
2026年1月3日
自発的なレビュー
Austen & Blake - Manchester からの回答
Dear Kathy,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience. We have sent you a request for some further details, please could you respond to that?
Kindest regards,
Austen & Blake Customer Service
Great service
I was very happy with the time I had to choose my ring (a lab diamond)I tried on a number of rings before choosing and had good advice from the assistant. My ring was ready within the timescale I’d been given and on picking it up was very pleased with it, it’s beautiful. I’ve had many compliments about it.
2025年12月2日
Upsetting experience
We were really excited for our wedding rings appointment, but were completely let down by the customer service.
The staff member was rude, offered minimal advice, and we felt as though we were being rushed out of the store. This is our third location to try on wedding rings and the service here is MILES away from other companies.
I tried on multiple styles but no assistance or guidance was offered at any point. The shop assistant barely even looked at my ring pairings! The rings themselves looked very dull and unclean.
The whole experience was quite upsetting for what should have been a lovely time. Instead, it was extremely unpleasant and uncomfortable. We will definitely not be returning.
2025年12月6日
自発的なレビュー
Austen & Blake - Manchester からの回答
Dear Valued Customer,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of the experience you have had in store. Thank you for providing your details as we will review this experience internally
Kindest regards,
Austen & Blake Customer Service
Excellent service and advice very…
Excellent service and advice very helpful Charlotte helped every step of the way.
2025年11月24日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。