Austen & Blake - Solihull レビュー 11

TrustScore 5段階評価の4

4.2

SU22, Touchwood Shopping Centre, B91 3GS Solihull, England, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Gemma guided us through our engagement ring making, educating us on the 9ct vs 18ct gold’s and the quality of the diamonds. We felt very informed and more confident in our decision of the ring that... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a brilliant experience with Austen & Blake. I wasn't sure exactly what I was looking for but the staff at the Solihull store were so knowledgeable and personable it was not a daunting experience... もっと見る

5つ星のうち5の評価

Bespoke jewellery at a realistic price. The assistant was so helpful and came up with ideas i would never had considered. He acknowledged what jewellery I was already wearing and matched the gold, d... もっと見る

5つ星のうち5の評価

Fabulous experience at the new store in Solihull. Kane is a real professional who knows his stuff. Thank you. I will be back


企業情報

  1. 宝石店
  2. ファッション アクセサリー店
  3. 宝石商
  4. 宝飾デザイナー
  5. ジュエリー製造業者

当該企業による記述

Find Us Are you looking for a jeweller in Solihull? You’ll find us in Touchwood Shopping Centre, right in the heart of the town. This centre is a popular shopping destination for the local area, with plenty of other stores to visit around your appointment. It’s easy to get to via Junction 5 of the M42 with on-site car parking available. Solihull Train Station is conveniently situated just a 10-minute walk away and the area is well connected by bus to most of the West Midlands. In our store, our Jewellery Experts will be on hand to show you our customisable designs and personalised service – all in an inclusive, no-pressure environment. We can help you create your perfect piece of jewellery.


連絡先

  • SU22, Touchwood Shopping Centre, B91 3GS, Solihull, England, 英国

  • 01212710310

4.2

ほぼ満足

TrustScore 5段階評価の4

11件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 84%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Well educated and supportive process

Gemma guided us through our engagement ring making, educating us on the 9ct vs 18ct gold’s and the quality of the diamonds. We felt very informed and more confident in our decision of the ring that we chose. I didn’t feel pushed or like I was being sold something which is important to me.

When we came to pick it up, the ring was so much more stunning than we imagined. Very grateful to Austen & Blake.

2026年1月17日
自発的なレビュー
Austen & Blake - Solihull ロゴ

Austen & Blake - Solihull からの回答

Dear Charlotte,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Solihull team, especially Gemma!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,



Austen & Blake Customer Service

5つ星のうち5の評価

Friendly and helpful

Friendly and helpful

2025年12月11日
Austen & Blake - Solihull ロゴ

Austen & Blake - Solihull からの回答

Dear Valued Customer,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Solihull team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,



Austen & Blake Customer Service

5つ星のうち5の評価

Friendly staff and excellent service

My experience, from the initial appointment to the collection of my ring, was excellent. The entire staff was professional and welcoming. I would like to extend a special thanks to Jewelry Expert Kane, who provided comprehensive guidance and information. I highly recommend A&B Solihull. Thank you.

2025年11月15日
自発的なレビュー
5つ星のうち5の評価

The staff were brilliant.

I had a brilliant experience with Austen & Blake. I wasn't sure exactly what I was looking for but the staff at the Solihull store were so knowledgeable and personable it was not a daunting experience at all, nor were the staff pressuring for a sale at all which made it even more pleasant. The ring was beautiful and a great price and exceeded my expectations. Thank you.

2025年11月17日
5つ星のうち1の評価

No rings to view. No response to chat / calls

I went into the Solihull store and they did not have any of the rings I wanted to view in stock. I was told the rings I liked were unique, and they only really had one model of ring to view with different type stones.
I don’t know how could I be expected to spend a sizeable amount of money without having the ability to really see anything!
I’ve tried messaging on the chat on their website over the last 3 days to find out if any of the UK stores had the ring(s) I like in stock to view, but I never receive a response. I’ve tried calling the UK number on their website but no-one picks up.
I think it’s a really poor experience and I have gone from loving the look of the rings on their site, to being completely put off from purchasing. I have doubts about how any concerns after purchasing would also be handled.

2025年11月12日
自発的なレビュー
Austen & Blake - Solihull ロゴ

Austen & Blake - Solihull からの回答

Dear Chirag,

Thank you for reviewing your experience with us, we appreciate you taking the time to do so.


At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.

We are sorry to hear that you were not able to view the specific ring you would have wanted to see and difficulty receiving response. Rings in our stores would be mainly samples and unfortunately not all of our stores will have certain samples or the specific sample is not available due to it’s unique design

We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve your issues?


Kindest regards,



Austen & Blake Customer Service

5つ星のうち5の評価

Angela and the Solihull branch

Me and my partner visited the Solihull branch yesterday to look at engagement rings and we were greeted by Angela,
Angela made the whole experience of shopping for Victoria's engagement ring fun and enjoyable compared to multiple other stores which we have visited which we found money orientated and not making us feel we were getting a bespoke package.
We asked alot of questions around the cut of the diamond, the setting of the diamond, the clarity levels, the colour ratings, the certificates that come with the ring to confirm the diamond etc and Angela was able to answer all of our questions giving us confidence in not only her but the company and jewellery.

With the bespoke package we received we placed an order and hope to pick up from Solihull within 3 weeks.

Thank you Angela!!!

2025年5月24日
自発的なレビュー
Austen & Blake - Solihull ロゴ

Austen & Blake - Solihull からの回答

Dear Valued Customer,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Solihull team, especially Angela!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service


5つ星のうち5の評価

New Solihull store

I visited the new store in Solihull today and it was a wonderful experience. The store is very light bright and airy. Kane gave me lots of information about the products and made some excellent recommendations to me for me to consider. He was polite and helpful throughout my visit and I ordered the most beautiful ring. I would fully recommend this jewellers. First class service given by Kane.

2025年5月4日
自発的なレビュー
Austen & Blake - Solihull ロゴ

Austen & Blake - Solihull からの回答

Dear Jo,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Solihull team, especially Kane!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service

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