AUTODOC - Ireland レビュー 1,107

Hello at AutoDoc,
I am more than pleased to write a positive review of my experience dealing with you regarding the wing mirror I was purchasing. I was delighted when the delivery arrived so promptly and the product was in perfect condition.
I would have no hesitation in recommending AutoDoc to any of my family and friends.
Unfortunately I had not sent in the correct details of my car and I am in the process of trying to return it through DPD which is proving more difficult that I expected. However, the after sales support, correspondence and clear communication from Hanna and her team has been second to none. Fast, efficient and very friendly tone in all contacts.
I wish you well and hopefully will have the returned product with you by the end of next week.
Kindest Regards
Vinnie McCabe

This vender is pretending products are in stock while they are not. Even after my enquiry, when they confirmed 'not in stock' they kept the status 'in stock' for the product on their website. Thus misleading customers seems common practice for this business.

schnelle Lieferung, guter Preis, gute Qualität, 😃

Placed an order for a product, paid for the product, money immediately taken from my account. Low and behold, after I paid for the order, I was then advised that they could not deliver to my country, as the product was "bulky". They had a the order details prior to taking money from my account. They effectively knew that they could not deliver the product, but still processed the order and took money from my account anyway.
I am further advised that a refund will take 1- 5 days to process. I consider this to be "sharp practice" and it is my opinion that I had been intentionally mislead. I am not finished with this mob, by any means!!!!!

I had no problem with the order got what I needed and got it in good condition. The only crib I have was the postage

Fast efficient ordering, delivery and great quality of product.

Mariano.. questa recensione è dedicata a lui.. veramente faccio i complimenti per la disponibilità, la preparazione la velocità in cui riesce ad assisterti l egregio signor Mariano.
Grazie a lui sto risolvendo tutti i miei problemi, è sempre sul pezzo. Grazie a lui mi arrivano i pezzi giusti, ed è talmente preparato da avvisarmi nel momento in cui quello che ordino è errato.
Se ce ne fossero a milioni di lavoratori così nei siti di acquisto.
Complimenti Mariano.
Grazie mille per tutto

100 persent service and good value on a lot of tools

Very prompt delivery and part was exactly what was ordered arrived on Friday and was fitted on Saturday

AUTODOC advertised a 10% FIRSTBUY discount for new customers on TikTok, with no minimum purchase required, and nowhere in the advertisement were any important product exclusions clearly explained. Because of that advertisement, I placed an order expecting the promised discount.

Instead, only a very small discount was applied, maybe around 1%, but I still went ahead and confirmed the purchase. After contacting customer support, I spent more than an hour going back and forth with different representatives and receiving inconsistent explanations.

As an apology, the first representative gave me a new code for a 10% discount that I was supposedly able to use. He told me that he could not refund the missing discount amount on the original order and that the only option was to place a new order. Based on that, and by mutual agreement, he cancelled my original order.

After that, I tried to order the same products again and applied the new voucher, but once again, instead of getting 10%, I received maybe 1%.

Then I had to contact customer service again, and the second representative explained that the 10% discount does not apply to all products — something they conveniently failed to mention in their misleading advertisement.

As a result, the second representative had to re-enable the order that had been cancelled earlier, but of course I still did not receive the promised 10% discount. On top of that, I lost more than an hour of my time and a lot of nerves.

This was extremely misleading and a complete waste of my time.

I am especially disappointed because this situation could have been handled much better with clear communication and honest advertising.

AUTODOC, I sincerely ask you to be more careful in the future with the advertisements you use to attract new customers. That would save your own support agents from ending up in embarrassing situations and saying that they are not responsible because a different team handles the ads. That only makes the company look even more unprofessional.

Instead of gaining a satisfied customer, you ended up with a negative review.

Fast delivery, good quality items, always exactly what I order and it works.

Je recommande, car nous avons un large choix de produits et la qualité est au rendez-vous. Merci.

Excellent prices and very quick delivery, easy to return wrong parts only downside is the cost of shipping it back.

Great price and promptly delivered.

Ordered two wishbones and a pollen filter. The warehouse packed the small, light filter at the bottom with the big, heavy wishbones on top of it. No surprise, the filter was squashed and damaged as a result. I suggest they train their warehouse staff how to pack properly! The box my order arrived in was damaged as well, pierced on the side by one of the wishbones which wasn't in its original plastic packaging. It should've been wrapped in bubble wrap or something to prevent that from happening. Other than that the experience was fine. Got everything I ordered, everything fits and it arrived 7 working days after the order was made which isn't too bad. I hope they rectify these things for the future.

EDIT
After posting this review they emailed me right away offering to either refund me for the filter or send a new one at no extra cost which is what I chose. Fair play to them for sorting this out promptly and professionally.

I recieved my parcel very prompt,and I’m happy with my parts also I was notified through tracking which worked out great ,. Thank you so much and look forward to future transactions 👍👍👍

Great range of branded car parts, delivered within 1 week of placing order. All parts arrived as described.

Dear Auto-doc,

You have sent me a wrong item, again.
I have opened the claim, provided photos, and customer service person looked at them and said it's what I ordered. Moreover item you have sent me has bolt marks like it was installed before.

Quick delivery and good quality product.