Great service, after i carried out various repairs on the van I could not face the long task of dpf cleaning. Craig the technician was attentive to previous works done, and explains possible causes an... もっと見る
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I had a a discrepancy to begin with regarding the booked appointment. I booked for PM appointment, however they gave me a ln AM one, when calling to enquire I was advised it was fully booked so eithe... もっと見る
Fixed our car on holiday in wales at our rented house arrived at time stated and completed job quickly and professionally answered all my questions. Declan the technician who did our dpf regen was pro... もっと見る
Simple to use an so far cured the dpf full, Craig was very polite a professional would've been 5* but they messed my online booking up but got me in the next day. Pleased so far an fingers crossed ,... もっと見る
企業情報
当該企業による記述
Fleet Management, Mobile Assistance, Automotive Mobile Repair
連絡先
The Union House, CV1 2NT, Coventry, 英国
- info@autoassistgroup.com
- autoassistgroup.com
4.5
優良
495件のレビュー
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Fitted me in late notice on a bank…
Fitted me in late notice on a bank holiday, great service. Car running great
2026年5月25日
自発的なレビュー
First class service
Adam called today, was a really nice chap, very courteous and polite.
Was completely honest with me after the diagnostics, and my Dpf has died 😩😩
Awaiting a quote for a new Dpf now.
Thoroughly recommended service, wouldn’t hesitate to use 😀👍
2026年5月21日
自発的なレビュー
Declan and Cody to the rescue!!!
I have had Declan and Cody come to clean out the DPF on my Range Rover today and I couldn’t be more grateful for the both of them!! There are some faults on my car which is the underlying issue as to why my DPF got so full so fast, they explained this to me in a way I understood it and felt informed about what will happen next!! I only called the company on Thursday as my car went completely limp, so to have the issue resolved which means I can now drive my car again - all in which was done in 48hrs, I literally cannot ask for more!! Declan and Cody really are an asset to the company and DPF are lucky to have them 😊
2026年5月16日
自発的なレビュー
Extremely helpful engineer
Extremely helpful engineer. Explained things fully. Excellent results post DPF clean
2026年5月15日
自発的なレビュー
Autoassistgroup からの回答
Thank you, Andy. Great to hear the engineer explained things fully and the post-clean results have been good. Much appreciated.
Excellent service
Excellent service, on time, polite, knowledgeable and efficient.
Would definitely use again.
2026年5月14日
自発的なレビュー
Autoassistgroup からの回答
Thanks so much, Cristian. Glad the visit went smoothly — much appreciated.
Autoassistgroup からの回答
Many thanks, Ollie. Lewis will be pleased to hear it. Thanks for the recommendation.
Top class service
Top class service! Well done and thank you! From the comms and friendly staff to knowledge and approach tonsort out my problem.
2026年5月8日
自発的なレビュー
Autoassistgroup からの回答
Thank you so much, Ty. Friendly comms and a knowledgeable approach are exactly what we aim for — really glad that came through. Much appreciated.
Autoassistgroup からの回答
Thanks, Robin — exactly what we like to hear. Glad the Range Rover Sport is sorted.
Very pleased with the the service I…
Very pleased with the the service I received regarding my DPF the technician was thorough and knowledgeable. Although problem was not solved they found the problem and I will be booking my car with them again to fix the problem going forward. Great service.
2026年5月7日
自発的なレビュー
Autoassistgroup からの回答
Thank you, Katie. Sometimes a DPF symptom points to something deeper that needs a second visit, so we're glad the engineer was able to identify the root cause. We'll look forward to getting it fully sorted for you on the next visit.
Very knowledgeable and good service
Very friendly and knowledgeable, brilliant service.
2026年5月7日
自発的なレビュー
Autoassistgroup からの回答
Thank you, Bob — really appreciate the kind words.
Excellent service from Adam
Excellent service from Adam.
Very professional. Very polite. Advised on things that need attention.
Recommend this company
2026年5月7日
自発的なレビュー
Autoassistgroup からの回答
Thank you so much, Tara. We'll pass your kind words on to Adam. He always takes the time to flag anything else worth keeping an eye on — pleased that came through.
Further to my review of this Company. Threats of court action!!!
Further to my review of this Company and "DPF Specialist". I have today received a letter threatening court action if I don't amend or remove my "One star review" (within 48 hours). I have also been instructed to "Cease and Desist" in sharing my negative personal experiences on social media etc. Also they don't like that I have written to the BBC "Watchdog" consumer affairs programme.
I am currently going down the "Consumer Credit Act" route as I paid using a credit card to attempt to receive some sort of refund.
Updates will follow.
2026年5月5日
自発的なレビュー
Autoassistgroup からの回答
Mr Carson, thank you for the further review. We will keep this brief and on the record.
The clean itself is fully documented - pre and post diagnostic readings, photographs, and a signed Vehicle Health Check confirm it was completed successfully. Three separate mechanical faults outside the scope of a DPF clean were identified on the day, written into your report and signed for.
DPF systems are complex; preventing re-blockage requires those underlying causes to be put right separately, which is why we record and explain them before leaving site. A £99 goodwill refund has already been processed for items not received. We offered a direct phone conversation with senior staff to resolve your concerns; this was declined.
A formal letter was issued on 4 May 2026 on behalf of the Directors, by email and Royal Mail Special Delivery. We do not issue correspondence of that kind in response to honest customer feedback, and we have never asked you to remove an opinion. The letter was issued specifically in response to wording you have publicly attributed to our website which does not match the published text - including material variation between two of your own posts of supposedly the same quotation - and a sustained pattern of correspondence our advisers considered required a formal response. All correspondence in this matter is documented and on file.
Auto Assist Group and DPF Specialist have carried out more than 30,000 successful DPF cleans. We welcome honest customer feedback and use it to improve our service. We will always respond fully and in good faith to any formal process - including Section 75 / chargeback enquiries or properly served legal correspondence. Our final position and the channel for any further engagement are set out in the 4 May letter. We will not be entering into further public correspondence here.
Very Poor after sales
Before you use this group ensure you read right into them, I had a DPF that was dealt with efficiently with a great engineer however when the issue reoccurred the after sales was severely lacking and at times I felt I was dealing with a dodgy car dealer, the warranty they give isn’t worth the paper it is written on, it’s been a long time since I had that level of poor aftercare, issues with my DPF werent explained to me fully until I wanted/needed some aftercare, the little gadget they give you to read your Engine Management isn’t worth the money they it is either.I personally would never use or recommend them again, very poor company to deal with😡😡
2026年4月30日
自発的なレビュー
Autoassistgroup からの回答
Thank you for taking the time to share your feedback. We're sorry that the aftercare side fell short of expectations. Please contact our office so we can review your case and look at the options available to you.
Dpf cleaned
Lewis came to do my Dpf he was great very polite and professional definitely recommend them
2026年5月2日
自発的なレビュー
Autoassistgroup からの回答
Thank you — we'll let Lewis know. Much appreciated.
10/10 Service
Came out same day so very prompt service. Really good knowledge and expertise from Adam the technician. Explained everything really well and was thorough in what he did. Went above and beyond. Would defintely use again. 10/10
2026年5月1日
自発的なレビュー
Autoassistgroup からの回答
Thank you so much, Lee — 10/10 is a brilliant result. We'll let Adam know. Much appreciated.
Declan from Autoassist/DPF Specialist superb Just let down by Payment assist
Declan the engineer came when expected and was friendly, very professional and completed the repair. He took time to explain what the issue was and offered further solutions for the future. I would highly recommend them in the future.
However I was offered payment assist to spread the load of a big bill and agreed and paid my initial deposit, but decided not to proceed with the full quote as it was not needed (full service). I contacted payment assist vis email asking them to cancel the credit agreement and refund the outstanding balance but this an only be done from DPS so I contacted them KAV response was they would do it and ensure contract would be cancelled and refund issued. I am concerned that this may effect my credit rating/contract remains in place and no refund is received we shall wait and see?
2026年4月27日
自発的なレビュー
Autoassistgroup からの回答
Thank you for the lovely feedback on Declan. We've noted your concern about the Payment Assist refund — please get in touch with the office directly so we can confirm cancellation of the agreement and chase the refund through for you.
Great service and friendly staff
Great service and friendly staff. After DPF got sorted I took the car down the road and to say it's a vast improvement on performance would be an understatement.
I will certainly be using this service again and recommending it to others
2026年4月30日
自発的なレビュー
Autoassistgroup からの回答
Thank you, Jonathan. Brilliant to hear the performance is back where it should be. We look forward to seeing you again and really appreciate the recommendation.
Brilliant DPF specialist - Highly recommended
Had a great experience with Lewis today. My car had several exhaust codes and was running poorly, but Lewis was very interactive and took the time to explain everything. After a thorough DPF clean and clearing the fault codes, the car feels brand new. Really appreciate the help! If you have DPF trouble, DPF Specialist and Lewis is the man to see!
2026年4月27日
自発的なレビュー
Autoassistgroup からの回答
Many thanks for the great review, Umesh. Lewis will be pleased the explanations and the result landed well. Much appreciated.
Excellent service
Excellent service. Lewis did a fantastic job. Would use this company again.
2026年4月29日
自発的なレビュー
Autoassistgroup からの回答
Thank you, Pete — we'll let Lewis know. Much appreciated.
Great service hassle free technician…
Great service hassle free technician very professional
2026年4月28日
自発的なレビュー
Autoassistgroup からの回答
Thanks for the great feedback — we'll pass it on to the team.
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