Tracker seems to work but they are constantly ringing me to say the subscription hasn't been paid. Audi garage who fitted it have confirmed several times with vodafoneautomotive that the 3 year subsc... ãã£ãšèŠã
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Total shambles! 1/2 a star would be generous! Tracker installed and ready for pairing by Porsche, but unable to be activated as Vodafone's new app simply doesn't work... making our insurance inva... ãã£ãšèŠã
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I had problems on the tracker in a new car. Whilst getting in touch with someone at Automotive Vodafone. Com by phone was a frustrating 30 mins on hold. Once through the service given by Chloe was out... ãã£ãšèŠã
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Avoid avoid avoid!! Terrible tracker. The app is hours out of date which is not helpful when you are trying too keep your Porsche safe. The latest update allows you to change colours of the app et... ãã£ãšèŠã
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Vodafone Automotive, part of Vodafone Business, is a global leader in in-car telematics and vehicle safety services. With over 600 employees, it provides cutting-edge solutions such as emergency calls, stolen vehicle recovery, usage-based services, and driving behavior scoring for insurance companies, as well as comprehensive fleet management solutions. In 2025, Vodafone Automotive celebrates 50 years of experience in security, safety, and data management, which enable it to offer enriched data insights and analytics for mobility stakeholders. Its vehicle components â from hardware design and manufacturing to network and telematics architecture â are developed and delivered internally. The 24/7 security and safety service infrastructure, consisting of Secure Operating Centres (SOC), covers over 50 markets globally.
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Had the tracker fitted 4 Months agoâŠ
Had the tracker fitted 4 Months ago never worked properly. Iâve email and spoken to them, with them promising they would call back. No call back and not even answered my emails. Very poor as they are supposed to be a premium product. Just want my money back so I can get an alternative!
Not fit for purpose
This came with the car. Itâs terrible. False alerts constantly. Vodafone sent new fobs and I sat for 15 minutes pairing them to the car. 3 weeks later false alerts again and they want £25 for new fobs. They can fob off!! Cancelling this useless contract. MetaTrack is wayyyyy better
Solid hardware
Solid hardware, and none of the battery drain issues I've had in the past with other systems.
Matthew Baker at Vodafone AutomotiveâŠ
Matthew Baker at Vodafone Automotive was absolutely awesome.
In honesty, Iâve only ever had terrible experiences with Vodafone as a company, but Matthew was so brilliant that I totally forgave all previous misgivings (which is saying a lot) and subscribed again. Matthew should be rewarded for his kindness, understanding, professionalism and enthusiasm. He is an absolute credit to your company.
Dreadful customer service Waited 21 minutes together through toâŠ
Waited 21 minutes together through to their customer service e team ! Nkn peak time 3 pm in the afternoon. Then whilst resetting security fobs the operator finished the call! I have no idea if my car is covered no one phoned back. I called to be confronted with you are call number 5 ...I have e mailed them.
Vodaphone vehicle trackerâŠ
When I changed from one car to another Vodaphone refused to credit any of my existing contract to the new car
I had 10 months to run on my contract so I lost best part of 1 year subscription and was asked for another yearâs payment
The call call centre took 1/2 hour to answer and the operator was not interested
I would never recommend this company
Absolute rubbish
Iâm not exactly sure what they are supposed to be doing. This is a total waste of money. The number is constantly ringing if you accidentally forget your fob but there is nobody there when you answer and it carries on ringing and ringing. Eventually saying itâs turned off for the day. What an absolute joke.
This company are awful they neverâŠ
This company are awful they never return calls when they say and just do not care. They changed my reg number (without any notification from me) and had the wrong reg number on file for 4 months they do want to investigate why they changed it and said âits correct nowâ but for how long
Unsure why Porsche use this service asâŠ
Unsure why Porsche use this service as I've had nothing but trouble since subscribing. I keep getting emails and text messages saying my subscription has expired despite paying a 4 year subscription 2 weeks ago. Each time it leaves you wondering whether we are still covered and have to try to contact customer service. Then you get cut off and have to wait for another half an hour to talk to customer service again. I would not recommend this service
Shocking service
Shocking service , constant queues to get through, each time 10 minutes plus. Did get through and was cut off, no call back. Poor in every respect. Considering the brands they work with, this is an embarrassment
Tracking Company based near Burnley recommended by Porsche
Customer service not interested gave me the email privacy.automotive @vodafone.com
They have not responded. Unless my vehicle is able to get from A to B without tracking there is something very wrong! I was totally locked out of the account.
Were they interested absolutely not. No excuses just responded no idea email the above.
Here is the question is the onus on the customer to provide a tracker for the insurance company which Vodafone My Connected are not providing?
I would think seriously before using this company based in Burnley.
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