Autovia en Italie à fuir. Nous avons louer une voiture via ce loueur de véhicules. Nous avons filmé intégralement l'auto à l'arrivée de notre voyage puis filmé à nouveau lors de la remise du véhi... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
The man at the Florence AirPort Autovia counter was the nicest and kindest. I was struggling because another company cancel my reservation last minute and he helped me finding the perfect car for my a... もっと見る
企業が回答しました
Abbiamo noleggiato due auto (una berlina e un suv) con copertura completa al prezzo più basso di tanti competitor. L'operatore Rino (aeroporto di Firenze) è stato molto gentile nel venirci incontro a... もっと見る
企業が回答しました
Servizio eccellente! Ho noleggiato un’auto con Autovia e sono rimasta estremamente soddisfatta. Un ringraziamento speciale va all’operatore Aleg, che è stato gentilissimo, professionale e molto dis... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via Palagio degli Spini, snc, 50145, Firenze, Firenze, イタリア
- +39 055 373933
Auto e furgoni
3.3
まあまあ
338件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 91％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Péssima experiência!
Péssima experiência!
Alugamos um carro na estação de trem e, para retirá-lo e devolvê-lo, era necessário passar por uma ZTL (Zona de Tráfego Limitado). A empresa deveria ter registrado a placa do veículo junto às autoridades locais para evitar multas, mas isso não foi feito. Como resultado, já recebemos duas notificações por trafegar na área, algo que era completamente inevitável, já que o ponto de retirada e devolução ficava dentro da ZTL.
O atendimento também deixou muito a desejar. Os funcionários foram ríspidos, não prestaram suporte e não esclareceram nossas dúvidas. Em vez de facilitar a viagem, o aluguel só trouxe dor de cabeça e prejuízo.
Não recomendo essa empresa. Falta preparo, responsabilidade e respeito com o cliente.
2025年2月12日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Prezado Cliente,
lamentamos que sua experiência não tenha sido positiva, mas gostaríamos de esclarecer um ponto importante: a responsabilidade de verificar as regras de trânsito locais, incluindo o acesso à ZTL (Zona de Tráfego Limitado), é do condutor do veículo.
Nossa empresa não é responsável pelo registro da placa junto às autoridades locais, nem tem a facoltà de realizar esse procedimento em nome dos clientes, a menos que isso seja previsto contrattualmente — o que não ocorre em casos de retirada e devolução em áreas ZTL.
Quanto ao atendimento, lamentamos se não foi como esperado. Sua observação será condividida internamente para miglioramento do serviço.
Para qualquer esclarecimento adicional, estamos à disposição em customercare@autovia.it.
Atenciosamente,
Equipe Autovia
Samantha top accoglienza
2025年6月23日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Gentile Cliente,
la ringraziamo per il suo commento! Siamo felici che abbia apprezzato l’accoglienza ricevuta e ci auguriamo di rivederla presto per un futuro noleggio.
Cordiali saluti,
Autovia Team
La signora dell check in quando ho…
La signora dell check in quando ho consegnato la macchina stata perfetta
Signora Molto gentile ed eficiente
Il signor del balcone checkout non è preparato per parlare con il pubblico
2025年6月16日
autovia.it - Firenze Aeroporto からの回答
Gentile Cliente,
la ringraziamo per aver apprezzato la cortesia e l’efficienza del personale al check-in.
Prendiamo nota del suo feedback riguardo al banco checkout e lo condivideremo con la filiale per migliorare il servizio clienti.
La aspettiamo nuovamente per un futuro noleggio.
Cordiali saluti,
Autovia Team
Vente déguisée d une 2e assurance
Autovia florence aeroport nous a facturé sur place 144 euros d assurance en plus de l assurance de base prise en ligne, sans explication claire, et parlant de caution qui serait remboursée. Après la location de quelques jours, refus de l agence de nous rembourser. Méfiance et ne rien payer sur place
Plusieurs echanges sur le site customercare depuis 1 mois mais ils ne veulent rien entendre, pas de défaut d information selon eux et nous n avions même pas d exemplaire de l assurance rajoutée... Leur reponse toute faite sur trustpilot n a donc pas d utilité !
2025年4月1日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Cher Client,
nous sommes désolés pour votre insatisfaction et nous comprenons vos remarques. Afin de mieux comprendre le détail des 144 euros facturés, nous vous invitons à contacter notre service clientèle à l’adresse customercare@autovia.it en indiquant le numéro de contrat ou les détails de votre location.
Nous serons heureux de vérifier la situation et de vous fournir tutte les clarifications nécessaires.
Cordialement,
Autovia Team
good car en well delivered
2025年6月12日
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Terrible service
Very long check-in and 1 hour time for the check out. Nothing wrong with the single persons (sara and Samanta were kind and helpful, just embarassed as it was not her fault). This is the typical low cost car rental where they save money on staff (not enough people) and they try to charge you at check out for the lost Invisible scratch (this was not my case to be clear as the car was impeccable). I just say never use Autovia.
2025年6月15日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we are surprised to receive such a negative review considering that you did not experience any actual issue with the vehicle, nor any improper charges. We understand that waiting times can be inconvenient at times, but we want to clarify that it is not our policy to “look for scratches,” as you suggest: all inspections follow clear and transparent procedures.
We do appreciate your recognition of our staff’s courtesy and remain available should you wish to provide further feedback.
Kind regards,
Autovia Team
I was satisfied because everything was as agreed
I was satisfied because everything was as agreed.
Car was ok, Booking and Returning proces was ok.
Peaple who works in office are very profesional and polite.
2025年6月8日
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
I received the car without the mandatory equipment
I received the car without the mandatory equipment (repair kit), unfortunately I did not check when I took over, I focused on the external damage to the car, which was very many and not all were recorded in the protocol. I was subsequently charged for the repair kit 160€ along with an administration fee of 80€. They paid no attention to my objections that the kit was not in the vehicle. I will really never use this rental company again.
2025年5月31日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
We’re sorry to read about your experience. If the repair kit was missing at pickup and not properly checked during the handover, we invite you to contact us at customercare@autovia.it with all the details and any supporting documentation. Our team will review the case thoroughly.
Best Regards,
Autovia Team
Oltre le aspettative
Ero un po' preoccupato dalle recensioni. Ma ho fatto di necessità virtù e tutte i timori sono stati spazzati via. Puntuali, rispettosi, economico e senza sorprese finali. Consigliato
2025年6月10日
autovia.it - Firenze Aeroporto からの回答
Gentile Cliente,
La ringraziamo per aver condiviso la sua esperienza positiva. Siamo lieti di aver soddisfatto le sue aspettative e restiamo a disposizione per ogni futura esigenza.
Cordiali saluti,
Autovia Team
Buenos buendías me gusta mucho esa empresa…
Buenos días me gusta mucho esa empresa y buena compañía nos vemos pronto muchas gracias por todo saludos
2025年6月10日
autovia.it - Firenze Aeroporto からの回答
Gentile Cliente,
La ringraziamo per il suo gentile messaggio e siamo lieti che abbia apprezzato la nostra compagnia. Saremo felici di rivederla presto!
Cordiali saluti,
Autovia Team
Florence Airport office - aggressive sales tactics!
rented a vehicle from the Florence airport terminal, car was ok, speed of service not bad, however this company tried to hard sell us their insurance protection cover, and this was borderline aggressive and threatening behaviour on behalf of one of their male members of staff.
Be clear, this company does provide CDW and 3rd party cover as standard on all rentals - i checked their terms and conditions, yet the literature when you complete the paperwork fails to point this out clearly, the member of staff i mentioned repeated a number of times - are you sure you want to rent a car in Italy with NO protections. I had my own excess cover and explained this, yet they continued to insist that the vehicle would have NO cover if i did not take one of their protection plans. These protection plans are ONLY designed to provide cover for the excess and recovery costs in the event of breakdown or accident. You can obtain your own excess cover which is far more comprehensive than their own options for a fraction of the price in advance of the trip.
We stood our ground, however the intimidating behaviour of this member of staff was totally unacceptable and would no doubt bully other more susceptible customers into spending money they do not need to part with.
shame on you... will not be using this company again!! I thought these hard sale practices had stopped years ago. choose a more professional company!
2025年5月24日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear customer,
we regret to read your feedback and would like to clarify a few important points regarding our insurance policies and service approach:
1) Insurance coverage: our protection packages provide full coverage directly with us — this means in case of damage or theft, the customer pays nothing. In contrast, third-party excess insurance (like the one you mentioned) requires the customer to pay us first, then submit a reimbursement request to their insurer, which can be time-consuming and is not always guaranteed.
2) Explanation at the desk: our staff is required to inform customers of the difference between external and internal coverage to help avoid unpleasant surprises during or after the rental. The intent is not to pressure, but to ensure transparency and protection for our customers.
We’re sincerely sorry if the explanation felt insistent or uncomfortable. This is not the experience we want to deliver. Your feedback has been shared internally for review and improvement.
Best regards,
Autovia Team
I am rarely moved to complain but feel…
I am rarely moved to complain but feel compelled to do so in this instance.
We rented a small hatchback that was barely roadworthy. The engine kept cutting out and the engine barely had enough power to get us up hills.
It felt completely unsafe to drive (especially with 2 kids) yet the company refused to accept anything was wrong with the car.
On top of that they told us it took unleaded when it was actually party fuelled by compressed natural gas, which was difficult to find and caused us to panic about running out of fuel.
An awful experience that added unnecessary stress to our holiday
2025年5月26日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we're sorry to hear that your rental experience did not meet your expectations. Upon checking your reservation, we confirm that you were assigned a new Seat Arona equipped with a Start-Stop system, which automatically turns off the engine when the vehicle is stationary to save fuel – this is not a malfunction.
We also note that this vehicle class, while suitable for small groups, may not be ideal for a family of four with heavy luggage due to its limited engine power. The choice of car category was made at the time of booking, and unfortunately we cannot be held responsible for its suitability to your specific needs.
Regarding the fuel, the vehicle is bi-fuel (unleaded and CNG), and this is clearly indicated both at pick-up and in the vehicle documentation.
For future trips, we’d be happy to welcome you again and hope you’ll give us another chance by choosing a slightly larger category that better suits your family’s needs.
Best regards,
Team Autovia
Vriendelijk en vlot!
Bij ophalen was het ontzettend druk, maar de medewerkers lieten zich niet van de wijs brengen. Professionele mensen en heel vriendelijk!
2025年5月26日
autovia.it - Firenze Aeroporto からの回答
Geachte klant,
Hartelijk dank voor uw positieve reactie. We zijn blij te horen dat ons team, ondanks de drukte, u vriendelijk en professioneel heeft kunnen helpen.
We hopen u ook bij een volgende huur, in één van onze vele vestigingen, opnieuw van dienst te mogen zijn.
Met vriendelijke groet,
Het Autovia-team
Extreem lange wachttijd bij Firenze en weinig informatie.
Extreem lange wachttijd bij Firenze vliegveld. Medewerker had meer dan 1,5 uur nodig om 4 auto’s uit te geven. We kregen een heel andere auto dan gevraagd, wat helemaal geen probleem hoeft te zijn, als de medewerker ons had gewaarschuwd dat het om hybride auto met CNG ging. Allereerste hadden we niet door dat we bij ophalen twee tanks hadden moeten checken - achteraf bleek dat alleen benzine was vol, CNG was al op een kwart. En probeer maar dan uit te vinden in Italie waar en hoe CNG word getankt.. dat was een grote uitdaging. Ruitenwisser vloeistof was ook bij ophalen al op.. terug leveren was ook een drama- werd overal naartoe gestuurd om een mannetje in zwart t-shirt te zoeken in een enorme parkeerplaats. Terwijl alle andere bedrijven netjes een logo dragen en staan bij eigen kiosk auto’s op te wachten.
2025年5月21日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Beste Klant,
bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen. We betreuren het oprecht dat uw huur bij onze vestiging in Firenze niet aan uw verwachtingen heeft voldaan.
We begrijpen dat de lange wachttijd bij het ophalen van de auto en het ontbreken van duidelijke informatie over het type voertuig, inclusief het gebruik van CNG, voor veel ongemak hebben gezorgd. Ook de situatie bij het inleveren van de auto klinkt verwarrend en verre van klantvriendelijk — dit is zeker niet de service waar wij naar streven.
Uw opmerkingen zijn voor ons zeer waardevol en worden intern gedeeld om verbeteringen aan te brengen, zowel in communicatie als in de organisatie op locatie.
Als u uw boekingsgegevens met ons wilt delen via customercare@autovia.it, bekijken wij uw situatie graag in detail en zoeken we samen naar een passende oplossing.
Met vriendelijke groet,
Het Autovia Team
Worst Car Hire experience ever!!
Worst Car Hire experience ever!!
They seem to have a well rehearsed plan of trying to sell their own insurance (I had insurance through Booking.com) then they keep your security deposit and make up damage after you have left.
You can’t contact seem to contact them- they didn’t reply to me. I emailed three times… no reply.
Check online reviews and you will see many others have the exact same experience. I won’t go anywhere near them… ever!!
I find it poor that a Booking.com allow them on their website. I have complained to them too.
2025年5月17日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
We’re sorry to hear about your negative experience, and we take all feedback seriously. We would like to clarify that our company operates in full compliance with all legal standards and our terms and conditions are transparent. Any damages are assessed during the return of the vehicle, and we ensure that all charges are fair and justified.
If you believe there has been an error regarding your deposit or charges, we encourage you to contact us directly at customercare@autovia.it or so we can review your case and resolve the issue.
We strive to offer the best service and appreciate the opportunity to address your concerns.
Best regards,
The Autovia Team
Charged me extra and don't want to pay me back
I added a day to my car rental agreement. I arrived on check-out day to hand over the keys and pay for the extra day, but I didn't realize that my credit card would be charged that day. So I paid double for the extra day. I try to call them at least 10 times a day and no one answers, waiting for answers!
2025年5月11日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
we’re sorry to hear about your experience and we truly regret any inconvenience caused. Your feedback is very important to us, and we’d like to better understand what happened with the extra charge.
Please contact us directly at customercare@autovia.it with your rental agreement number and the details of your case — our team will promptly look into the issue and assist you.
Thank you for bringing this to our attention.
Best regards,
The Autovia Team
autovia.it - Firenze Aeroporto からの回答
Gentile Cliente,
La ringraziamo per il suo gentile riscontro!
Siamo lieti che abbia apprezzato la nostra efficienza, professionalità e cura dei dettagli.
Speriamo di rivederla presto per un nuovo noleggio con Autovia.
Cordiali saluti,
Il Team Autovia
Matia was super helpful
Matia was super helpful, professional and efficient. Thank you for a great renting experience!
2025年5月14日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Oggi ho ricevuto il peggior servizio…
Oggi ho ricevuto il peggior servizio della mia vita sull'autostrada dell'aeroporto di Firenze, da David, che si è anche rifiutato di darci ulteriori informazioni su di sé, forse non è nemmeno il suo vero nome... Dovevamo ritirare la nostra auto la mattina, ma abbiamo avuto problemi in città e non siamo riusciti ad arrivare in tempo, ma l'avevamo noleggiata per l'intera giornata ed era già stata pagata, quindi teoricamente avremmo pagato solo per poche ore di noleggio non utilizzate, ma no, l'addetto si è rifiutato di darci l'auto, anche se era nel parcheggio, e stava solo per registrarci e restituire l'auto, si è rifiutato. Inoltre, è molto difficile contattare l'assistenza telefonica di Autovia. Abbiamo chiamato e l'addetto non parlava inglese; l'azienda serve molti turisti ogni giorno. Non ha alcun senso. Comunque, siamo arrivati alle 12 per ritirare la macchina e siamo riusciti ad averla solo alle 16, dopo aver cambiato la prenotazione e, ovviamente, pagando molto di più! Quando è arrivato finalmente il momento di ritirare l'auto, l'addetto è stato ancora estremamente scortese, dopo che abbiamo detto che avremmo presentato un reclamo e chiesto un documento, a cui abbiamo diritto, per sporgere reclamo presso gli organi competenti, oltre a essere scortese, si è rifiutato di darcelo, insomma, un'esperienza terribile che ci è costata un'intera giornata di viaggio per pura cattiva volontà da parte dell'azienda e in particolar modo dell'addetto.
2025年5月8日
自発的なレビュー
autovia.it - Firenze Aeroporto からの回答
Gentile Cliente,
Siamo dispiaciuti per la situazione descritta. Teniamo però a precisare che il ritiro del veicolo deve avvenire entro gli orari stabiliti nella prenotazione, e in caso di ritardi non comunicati, la disponibilità del mezzo non può essere garantita, come previsto dalle condizioni contrattuali.
Per quanto riguarda il comportamento del nostro operatore e le difficoltà riscontrate, abbiamo preso nota della sua segnalazione e faremo le opportune verifiche interne per comprendere meglio quanto accaduto.
Se desidera fornire ulteriori dettagli (numero di contratto, orario di arrivo effettivo, ecc.), può scriverci a customercare@autovia.it. Solo con tutte le informazioni a disposizione possiamo ricostruire correttamente l'accaduto.
Cordiali saluti,
Il team Autovia
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