Servizio mirato e accorto.Ho utilizzato Autovia ad Olbia Airport ed è stato comodissimo trovare il desk nella hall degli arrivi. Espletate velocemente le necessarie formalità, in 5' si raggiunge il p... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Vi leide bil ved flyplassen i Olbia, Sardinia. Jeg har leid bil i Italia før og har blitt forsøkt lurt den gangen. Derfor var jeg litt nervøs før vi skulle leie og spesielt før vi skulle levere bilen... もっと見る
Esperienza pessima con Autovia Olbia. Servizio clienti praticamente inesistente. Ho noleggiato una vettura di categoria Premium, pagando di conseguenza un prezzo Premium, ma il servizio r... もっと見る
企業が回答しました
Sono particolarmente soddisfatto della mia esperienza con Autovia. Sebbene non mi sia stata consegnata l'auto che avevo prenotato, ne ho ricevuta una più efficiente, addirittura nuova, con soli 350 km... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via dei Fornai 17, 07026, Olbia, Sardegna, イタリア
- +39 0789 386093
Auto e furgoni
3.9
ほぼ満足
254件のレビュー
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Esperienza pessima con Autovia Olbia
Esperienza pessima con Autovia Olbia. Servizio clienti praticamente inesistente.
Ho noleggiato una vettura di categoria Premium, pagando di conseguenza un prezzo Premium, ma il servizio ricevuto è stato l’esatto contrario.
Mi è stato addebitato del carburante che contesto e che, a mio avviso, non era dovuto. Inoltre, la vettura presentava dei danni che non risultavano correttamente indicati nella perizia consegnata al momento del noleggio.
Ma la cosa più grave è l’assistenza: telefono praticamente inesistente, nessuno risponde e anche le email restano senza risposta. Il cliente viene lasciato completamente solo.
Ho riconsegnato l’auto e, dopo una settimana, sto ancora aspettando la restituzione della caparra, senza ricevere spiegazioni né tempistiche certe nonostante i miei ripetuti tentativi di contatto.
Da un’azienda che propone e fa pagare vetture di categoria Premium mi aspetto anche un’assistenza Premium, o quantomeno un servizio clienti presente e capace di rispondere.
Ad oggi la mia esperienza con Autovia Olbia è assolutamente negativa. Se la situazione verrà risolta e riceverò quanto mi spetta, sarò il primo ad aggiornare questa recensione. Fino ad allora, non posso assolutamente consigliare questo servizio.
2026年8月22日
自発的なレビュー
autovia.it - Olbia Aeroporto からの回答
Gentile Cliente,
ci dispiace per l’esperienza descritta presso la sede di Olbia e per le difficoltà incontrate nel ricevere assistenza.
Vorremmo chiarire un punto: Autovia non prevede una categoria di noleggio denominata “Premium”. Le prenotazioni fanno riferimento alle categorie di veicolo disponibili e alle relative condizioni applicate al momento della prenotazione.
Per quanto riguarda il carburante contestato e i danni già presenti sul veicolo, questi aspetti devono essere valutati sulla base dei dati registrati al ritiro e alla riconsegna. I danni preesistenti devono risultare correttamente indicati nella documentazione consegnata al cliente.
In merito alla caparra, si tratta normalmente di una pre-autorizzazione: dopo lo svincolo da parte di Autovia, i tempi necessari perché l’importo torni effettivamente disponibile dipendono anche dalla banca e dal circuito della carta.
Ci dispiace soprattutto per la mancanza di risposte che segnala. Un cliente deve poter ricevere informazioni chiare e assistenza, indipendentemente dalla categoria di veicolo noleggiata.
Il Team Autovia
autovia.it - Olbia Aeroporto からの回答
Gentile Cliente,
grazie per il suo riscontro. È un piacere sapere che il servizio offerto abbia soddisfatto le sue aspettative.
Il Team Autovia
Booked a car for my trip to sardegna
Booked a car for my trip to sardegna. My flight got delayed, so I e-mailed them 5 days in advance, and got a notification that they had recieved the e-mail, however I never recieved a response. When I called the company to let them know about my flight's delay, the lady on the phone with me was very rude and dismissive, and told me I had to pay the full 16 days of rental for the car, and that I also wouldn't recieve a car due to my flight's delay, as I had 'failed to notice them in time'. Terrible, money-hungry coorporation, and terrible customer service. Stay away
2026年8月18日
自発的なレビュー
autovia.it - Olbia Aeroporto からの回答
Cher Client,
nous sommes désolés pour la situation que vous décrivez.
Nous comprenons votre colère, mais nous ne pouvons pas accepter qu’Autovia soit qualifiée de « voleurs ». Les conditions nécessaires à la prise en charge du véhicule sont indiquées dans les conditions de location, dans le voucher et dans les informations disponibles lors de la réservation, y compris sur les plateformes intermédiaires.
Pour la garantie du véhicule, une carte de crédit physique au nom du titulaire de la location est normalement requise. Il appartient également au client de vérifier avant le départ quels documents et moyens de paiement sont nécessaires pour louer et retirer un véhicule en Italie.
Dans certains cas, lorsqu’aucune carte de crédit appropriée n’est disponible, le personnel peut proposer à titre exceptionnel une protection complète permettant de louer avec une carte de débit. Cette solution permet précisément de résoudre le problème lié à l’absence de carte de crédit traditionnelle, mais elle reste facultative : le client est libre de l’accepter ou non.
Dans votre cas, vous indiquez avoir quitté le comptoir pendant environ dix minutes pour réfléchir à cette proposition. Tant que cette solution n’avait pas été acceptée et que les conditions de remise du véhicule n’étaient pas remplies, la disponibilité de la voiture ne pouvait pas être garantie.
Lorsque les exigences nécessaires à la prise en charge ne sont pas respectées, le véhicule peut ne pas être remis et le non-retrait ne prévoit pas automatiquement le remboursement de la réservation déjà payée.
Nous regrettons néanmoins que cette expérience vous ait laissé une impression aussi négative.
L’Équipe Autovia
Absolute joke
Absolute joke. Avoid at all costs!
As someone who works professionally in the car rental industry for Sixt in the UK and travels at least 8 times a year, I have never seen such a disgraceful, predatory rental experience. My experience at the Olbia Airport branch was an absolute nightmare from start to finish.
The Location and Conditions:
Impossible to find: The rental hut is located very far from the airport terminal with zero clear signage.
Extreme conditions: I was forced to wait in line for 2 hours in suffocating 40-degree heat.
Terrible fleet: While waiting, I was shocked to see that all available cars looked dirty and in awful condition.
The Scam and Wrongful Refusal:
After a 2-hour wait, the agent refused to give me my car because I have a Polish passport and a UK driving licence. This is a completely normal setup for expats living in different countries, and it is a fully valid EU licence. He used this as a fake excuse to deny me service.
The worst part? This is clearly a systemic scam. At least 3 other people in my queue were turned away for the exact same fabricated reasons—wrong licence, wrong card, or not buying their extra cover. No wonder Sixt is so successful; customers are constantly running to us because we do not engage in these shady practices.
Abusive Customer Service:
The agent was incredibly rude to everyone, offered no apologies, and completely left me stranded without a car. When I challenged the decision, he:
Refused to give me his name.
Refused to provide a manager's name, email, or contact number.
Refused to cancel the booking in their system.
Because they maliciously refuse to mark it as cancelled in their system, Booking.com cannot issue my refund. They are holding my money hostage for a service they refused to provide.
This place is a total trap. Do not risk your holiday here—rent from a reputable supplier instead!
Żaneta Tomasiewicz
2026年8月7日
自発的なレビュー
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
we are sorry for the long wait and for the experience you describe at our Olbia Airport branch.
We understand your frustration, but we cannot accept Autovia being described as a “scam”, “predatory” or as deliberately inventing reasons to refuse customers. The requirements checked at the desk are based on the rental conditions and on the documents required for collection.
In your specific case, the issue is not simply whether a Polish passport and a UK driving licence are individually valid. The booking information also sets requirements concerning the combination of identification and driving documents, and additional conditions may apply when a driving licence has been issued outside the EU.
The same applies to payment cards: they must meet the requirements for the rental guarantee. Any Autovia protection plan is instead optional and is separate from the documentary and payment requirements needed to collect the vehicle.
We are nevertheless sorry for the two-hour wait, the difficulties you report in obtaining clear assistance and the way you felt you were treated at the desk. These aspects do not reflect the level of service our team aims to provide.
Regarding the refund, bookings made through an intermediary such as Booking.com are subject to the intermediary’s cancellation and refund conditions.
The Autovia Team
Ecovia ha rifiutato la nostra carta di…
Ecovia ha rifiutato la nostra carta di debito perché avevamo prenotato con EasyJet, ma l'ha accettata per noleggiarci lo stesso veicolo una seconda volta, facendoci pagare il doppio. Ci vediamo in tribunale...
2026年8月10日
自発的なレビュー
autovia.it - Olbia Aeroporto からの回答
Gentile Cliente,
ci dispiace per il disagio che descrive.
Per il ritiro è normalmente richiesta una carta di credito fisica intestata al cliente e idonea alla pre-autorizzazione del deposito. Le carte di debito non sono normalmente accettate come garanzia, come indicato nelle condizioni di noleggio e nelle informazioni fornite in fase di prenotazione.
L’eventuale accettazione di una carta di debito al banco rappresenta un’eccezione discrezionale e può essere proposta con condizioni diverse, ad esempio attraverso una copertura completa che riduce o azzera le franchigie. Si tratta comunque di una soluzione facoltativa.
Il fatto che la stessa carta sia stata poi accettata per un nuovo noleggio non modifica quindi i requisiti previsti per la prenotazione originaria effettuata tramite EasyJet. In questi casi il secondo contratto viene gestito come una nuova operazione, con condizioni e costi propri.
Per le prenotazioni effettuate tramite broker, inoltre, eventuali richieste di rimborso relative alla prenotazione originaria seguono le condizioni applicate dall’intermediario.
Il Team Autovia
A FUIR
A FUIR.
Expérience HORRIBLE.
Si vous êtes en RETARD ( même a cause de votre avion), cette agence ANNULE votre réservation SANS AUCUN REMBOURSEMENT !
Si votre permis est déchiré, idem.
Bref, toutes les excuses ont bonnes pour annuler votre réservation.
Pas étonnant que les tarifs soient intéressants : notre voiture a été louée deux fois...
De plus, les agents au comptoir étaient très désagréables.
Nous avons donc été obligés de reprendre une voiture de location dans une autre agence ( le permis est passé cette fois-ci sans aucun problème, les agents au comptoir étaient bien plus agréables et en plus, même tarif que notre voiture réservée plusieurs mois avant)...
Je ne mets que très rarement des avis mais je ne souhaite à personne de débuter ses vacances comme je l'ai fait.
Alors pour être serein, passez votre chemin.
2026年7月7日
自発的なレビュー
autovia.it - Olbia Aeroporto からの回答
Cher Client,
nous sommes désolés que vos vacances aient commencé de cette manière et que le personnel ait manqué de courtoisie.
Dans les agences situées à l’aéroport, lorsque le numéro de vol a été communiqué, le retard du vol est pris en compte dans la limite de tolérance prévue. Au-delà de cette limite, le véhicule ne peut toutefois plus être garanti et la non-prise en charge ne donne pas droit à un remboursement.
Le permis de conduire doit également être original, valide et clairement lisible. S’il est endommagé au point de ne pas pouvoir être vérifié correctement, l’agent ne peut pas remettre le véhicule. La présence de voitures sur le parking ne signifie pas non plus qu’elles étaient disponibles pour cette réservation.
Ces règles doivent néanmoins être expliquées avec calme et respect, ce qui, d’après votre témoignage, n’a pas été le cas.
L’équipe Autovia
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
we are happy to know that you were satisfied with our service. Thank you for your trust.
The Autovia Team
Absolutely disgusting experience with…
Absolutely disgusting experience with Autovia/Ecovia having been renting cars for more than 20 years.
Lets start from the beginning.
The office where the cars are rented is a glass cubicle. While the outside temperature was 35 degrees Celcius, inside of that cubicle the temperature was probably 60-70 degrees. I rented a car just for 1 day, there were only 2 people in front of us in the line and yet we waited 30 minutes to get that car. The guy in charge of renting us the car, could not even find out booking for 5 minutes that I made through Booking.com
Lets talk about the car. I rented Audi Q2. I knew already before I walked into that microwave owen (office) of Autovia that this car for sure will not be available. Putting Audi on booking listing is a click magnet from their side. So they offered me BYD and Kia.
I chose BYD. The car was dirty outside and inside. The gas tank was empty - I was only able to drive 80 km with that car before running out of gasoline. So after spending 30 minutes on that microwave oven, I had to spend more time finding a gas station to fill up the tank.
The full-cover insurance I booked and paid through Booking.com was not good for Autovia. They forced to me to buy another insurance, now through them and I am sure they get kick-back from this insurance company.
When I took the car back to Autovia, the guy who inspected the car, was motivated to find any even slightest scratches on the car. I had not scratched the guy in any way, yet the guy was highlighting small scratched on both the right and left side of the car. When I told him that there is no way that I was able to scratch the guy - he told me that perhaps I scratched them with vegetables after shopping. As I had full insurance with them, then he told me that insurance will cover these scratched - so I think this is their other scam to scam the insurance company as well - use the insurance policies of clients who had full insurance to extract money from insurance company to cover the scratches of prior clients.
As i filled the tank fully, then when I gave the car back it had 700km of available milage - this compared to 80km when I rented the car. I asked the car company to refund me the cost and they declined saying that I should have given back the car with the same empty tank that I received the car with. How should I empty the tank and get the money back then?
And finally, the parking lot of Autovia/Ecovia scam operation was filled with garbage, bottles, all sorts of crap. Clearly nobody at Autovia cares about their image in front of their clients.
I would not recommend anybody to ever rent a car with Autovia/Ecovia. My mistake was that I did not go with SIXT, Avis, Hertz, Budget that I have used in my previous car rentals.
I am also going to make an official complaint to Booking.com for listing Autovia/Ecovia on their platform as there are probably hundreds if not thousands of other clients who have completely disappointed in their services.
2026年7月26日
自発的なレビュー
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
we are sorry about the waiting time, the condition of the office and parking area and, above all, that you received a dirty vehicle with such limited fuel range. This is not the service we aim to provide.
The wording “or similar” does not guarantee the exact model, but the replacement vehicle should belong to the booked category. Any protection offered at the desk is optional and separate from coverage purchased through Booking.com; it should not be presented as compulsory.
Damage inspections must also be based on a comparison between the vehicle’s condition at pick-up and return, not on an arbitrary search for scratches. We understand your anger, but we cannot accept Autovia being described as a scam or accused of making unlawful profits without the facts being properly reviewed.
The vehicle should normally be returned with the same fuel level as at pick-up, and excess fuel is not refunded. However, the circumstances you described deserve investigation. Please send the rental agreement, photographs and fuel receipt to customercare@autovia.it.
The Autovia Team
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
thank you for your feedback. We are pleased that you found our service satisfactory.
The Autovia Team
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
we are happy to know that you were satisfied with our service. Thank you for your trust.
The Autovia Team
super Service
freundlicher, kompetente Mitarbeiter, Fahrzeug war neuwertig,
problemlose Abhandlung der Anmietung
2026年7月12日
autovia.it - Olbia Aeroporto からの回答
Gentile Cliente,
grazie per il suo apprezzamento. Siamo felici che il servizio sia stato di suo gradimento.
Il Team Autovia
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
thank you for sharing your feedback. Your satisfaction is very important to us and encourages our team to keep improving.
The Autovia Team
Buena experiencia
Muy buena experiencia en general. Siempre tratan de venderte el pack de seguro completo, pese a que hayas pagado uno particular y te dicen que no es válido. Pienso que pagando en torno a 400€ por 6 días + seguro debería incluirse daños por roces típicos de abrir puertas, aparcar, etc...y estar las vacaciones tranquilo sin pensar que te van a robar la fianza de entre 500-1000€ por culpa de otro. Por lo demás, trato muy amable y rapidez. Repetiría sin dudar.
2026年7月10日
autovia.it - Olbia Aeroporto からの回答
Estimado Cliente,
gracias por su reseña. Nos alegra saber que valoró la amabilidad del personal y la rapidez del servicio.
Lamentamos que sintiera presión durante la propuesta de coberturas adicionales. Los seguros contratados con intermediarios siguen las condiciones de su propio proveedor y pueden exigir que el cliente adelante cualquier importe para solicitar después el reembolso. Las protecciones ofrecidas en la oficina son opcionales y el cliente debe poder elegir siempre con libertad.
Le agradecemos su confianza y nos alegra saber que volvería a elegir Autovia.
El Equipo Autovia
Completamente soddisfatto della collaborazione
Sono particolarmente soddisfatto della mia esperienza con Autovia. Sebbene non mi sia stata consegnata l'auto che avevo prenotato, ne ho ricevuta una più efficiente, addirittura nuova, con soli 350 km all'attivo. L'ho ritirata e riconsegnata senza alcun problema. La collaborazione con il personale dell'azienda è stata eccellente, ho potuto riconsegnare l'auto anche fuori orario e ho ricevuto la cauzione il giorno successivo alla riconsegna. Se dovessi avere nuovamente l'opportunità di noleggiare un'auto in Italia, mi rivolgerei sicuramente ad Autovia.
2026年7月7日
autovia.it - Olbia Aeroporto からの回答
Gentile Cliente,
la sua soddisfazione è per noi molto importante. La ringraziamo per la recensione e per la fiducia dimostrata.
Il Team Autovia
autovia.it - Olbia Aeroporto からの回答
Gentile Cliente,
la ringraziamo per il gentile feedback. Siamo lieti che abbia apprezzato la qualità del servizio ricevuto.
Il Team Autovia
Nice services and car fleet
The wait was long but that was also the case for other car rentals in Olbia Airport. The contact was very good and i was provided a car that was almost brand new and that matched my requirements
2026年7月1日
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
thank you for your kind review. We are happy that you appreciated our service.
The Autovia Team
Personale gentilissimo
Personale gentilissimo
Andrea e Gabriel molto disponibili e gentili.
Auto pulita e molto confortevole a tariffa ragionevole rispetto ad altri noleggiatori.
Se avete bisogno di un auto ve lo consiglio…
2026年7月2日
autovia.it - Olbia Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la sua recensione. Continueremo a lavorare con professionalità per offrire un servizio sempre migliore.
Il Team Autovia
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
thank you for your trust and for sharing your positive experience with Autovia.
The Autovia Team
Terrible experience at Autovia Olbia…
Terrible experience at Autovia Olbia Airport – car refused after full prepayment, no refund, no assistance
I had an extremely disappointing and stressful experience with Autovia at Olbia Airport.
We booked a car in advance and paid the full amount online before arrival. Our booking number was AUT-26181057, for pickup at Olbia Airport. The total prepaid amount was €903.14.
When we arrived at the airport, there was a very long queue at the Autovia rental desk. We were travelling with two small children and had to wait for more than two hours under the sun before we were finally served. This was already a very unpleasant start, especially with young children after a flight.
When it was finally our turn, we provided all the required documents: driving licence, passport, ID card, credit card, and booking confirmation. However, the staff member refused to give us the car because he said he did not like the photo on my driving licence.
I would like to make it clear that this same driving licence has been used many times to rent cars in different countries, including Italy, and we have never had any problems before. The photo may have slightly faded over time, but the person can still be identified, especially together with the passport, ID card, and credit card that were also provided.
Instead of trying to help or find a reasonable solution, the employee simply wrote down the name of another rental company and told us to go there. We explained that we had two small children with us and no way to get to our rented accommodation without a car. We asked to speak with a manager, but this request was refused. We also asked for a refund, but this was refused as well.
As a result, we were left at the airport with two small children, without a car, without assistance, and without a refund, despite having paid the full amount in advance.
In my opinion, this is unacceptable customer service. A company that takes full prepayment should not leave a family stranded at the airport without any practical solution, especially when all official documents were provided.
I cannot recommend Autovia. Based on my experience, customers should be very careful before booking with this company, especially if travelling with children or relying on the car for transportation from the airport.
2026年6月25日
自発的なレビュー
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
we are sorry for the inconvenience experienced at Olbia Airport, especially as you were travelling with two small children and after a long wait at the desk.
The vehicle can only be released when all required documents are valid, readable and suitable for verifying identity and driving requirements. If a document does not allow clear verification, the staff cannot release the vehicle under the standard conditions, even with a prepaid reservation.
We understand, however, that the situation described required clear explanations and careful handling. We are sorry if the assistance received was perceived as insufficient and if no workable solution was found at the time.
As your review refers to a specific case and a prepaid amount, we invite you to send your booking number, documentation and any useful evidence to customercare@autovia.it, so that what happened and the refund position can be checked in detail.
The Autovia Team
autovia.it - Olbia Aeroporto からの回答
Dear Customer,
we are glad to hear that you had a positive rental experience with us. Thank you for choosing Autovia.
The Autovia Team
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