L' addetta ai contratti, Francesca, ha saputo gestire in maniera impeccabile la criticità del lungo periodo di attesa per stipulare il contratto di noleggio causato dalla insufficienza di personale... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Celý proces byl rychlý. Měli jsme objednané malé auto, ale nakonec jsme dostali Nissan Qachkai, což bylo milé překvapení. Slečna byla ochotná a drobný konflikt ohledně otevírací doby jsme rychle vyř... もっと見る
企業が回答しました
Am Anfang wurde ich am Schalter sehr freundlich empfangen. Mir wurde sogar angeboten, für den gleichen Preis ein größeres Fahrzeug zu bekommen, da dieses noch nicht gereinigt war. Damit war... もっと見る
企業が回答しました
Ondanks dat ik er foto's gemaakt heb voor en naar het huren van het voertuig zegen ze dat er schade aan de auto was volgens de foto's van hun (er was geen enkele foto waar de nummerplaat of de locatie... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via Valeria Tiburtina km 229.200, 65013, Pescara, Pescara, イタリア
- +39 085 50246
Auto e furgoni
3.3
まあまあ
176件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DO NOT RECOMMEND THIS CAR RENTAL…
DO NOT RECOMMEND THIS CAR RENTAL COMPANY!
Absolutely terrible experience and a very dishonest approach to customers. The car had never been involved in any accident and had not been damaged in any way. When returning the vehicle, the staff did everything they could to avoid coming out to inspect it, despite being asked several times to come and check the car.
Then, three days after the car had been returned, they sent me some random photos claiming to show defects that supposedly had to be paid for. The alleged damage was not even visible in the photos they provided! To make matters worse, they charged me over €700 for this supposedly existing damage.
It gives the impression that this company is simply looking for any excuse to make money at the customer's expense by inventing damage and imposing unjustified charges. Instead of honest and professional service, customers are left dealing with outrageous claims for damage that does not exist.
I strongly advise everyone to stay away from this company if you do not want to risk losing your money and having your experience ruined. Make sure to document absolutely everything when renting and returning a car, because apparently even returning a car without any damage does not guarantee that you will not be charged hundreds of euros.
A deeply disappointing experience. I would never rent from this company again, and I would not recommend it to anyone.Three emails containing a formal complaint were sent to the specified email address, followed by a reminder requesting a response. The emails included attached photographs and video recordings documenting the condition of the vehicle at the time of pickup and return. We have received no response from Customer Care. Agreement No. 202601877503
2026年10月9日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Dear Customer,
we are very sorry for the frustration and concern caused by this damage dispute.
When a charge is contested, the case should be reviewed using the check-out and return documentation together with the available photos and any evidence provided by the customer. We also understand your concern that the vehicle was not inspected with you at return and that the alleged damage was communicated only several days later.
We are sorry that the €700 charge left you feeling that the process was unfair. Any damage charge should be clearly documented and explained.
If you have photos or videos showing the vehicle’s condition and any pre-existing damage, please contact our Customer Care team at customercare@autovia.it with your booking details and the available evidence so the case can be reviewed directly.
The Autovia Team
Am Anfang wurde ich am Schalter sehr…
Am Anfang wurde ich am Schalter sehr freundlich empfangen. Mir wurde sogar angeboten, für den gleichen Preis ein größeres Fahrzeug zu bekommen, da dieses noch nicht gereinigt war. Damit war ich einverstanden.
Das Fahrzeug war bei der Übernahme sowohl von außen als auch von innen stark verschmutzt und außerdem nicht vollgetankt. Eine gemeinsame Kontrolle des Fahrzeugs und der bereits vorhandenen Schäden fand nicht statt. Zum Glück habe ich selbst Fotos von vorhandenen Schäden gemacht und kann den Zustand bei der Übernahme dokumentieren.
Während der Mietzeit bin ich mit dem Fahrzeug nur sehr wenig gefahren.
Zu Hause kam dann allerdings die böse Überraschung: Mir wurden mehrere Schäden zugerechnet, die ich angeblich verursacht haben soll. Die dafür berechnete Schadenssumme betrug über 1.200 €. Ich bestreite ausdrücklich, diese Schäden verursacht zu haben.
Leider habe ich inzwischen den Eindruck gewonnen, dass es bei Mietwagen in Italien häufiger zu Streitigkeiten über angebliche Schäden kommt. Nach dieser Erfahrung werde ich dort künftig sehr vorsichtig sein. Aufgrund der hohen Schadensforderung werde ich die Angelegenheit anwaltlich prüfen lassen.
Sehr schade, denn der erste Eindruck am Schalter war freundlich. Meine Erfahrungen mit Mietwagen in den USA waren dagegen bisher durchweg positiv – deshalb reise ich mittlerweile lieber dorthin.
2026年9月22日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Sehr geehrter Kunde,
es tut uns leid, in welchem Zustand Sie das Fahrzeug bei der Abholung vorgefunden haben und dass Ihnen anschließend Schäden in Höhe von mehr als 1.200 € zugeordnet wurden.
Das Fahrzeug muss nicht zwingend mit vollem Tank übergeben werden. Der ursprüngliche Tankstand muss jedoch korrekt dokumentiert sein und das Fahrzeug mit demselben Tankstand zurückgegeben werden. Bei Schäden müssen bereits bei der Übergabe vorhandene Beschädigungen klar von eventuell später festgestellten neuen Schäden unterschieden werden.
Die von Ihnen bei der Abholung aufgenommenen Fotos sind daher wichtige Unterlagen und müssen bei der Prüfung Ihres Einwands berücksichtigt werden. Eine Schadensbelastung muss außerdem durch entsprechende fotografische oder technische Unterlagen und nachvollziehbare Bewertungskriterien gestützt werden.
Bitte senden Sie Ihre Mietdaten sowie die Fotos, die Sie bei der Übernahme aufgenommen haben, an customercare@autovia.it, damit der Zustand bei der Fahrzeugübergabe mit den später beanstandeten Schäden konkret abgeglichen werden kann.
Das Autovia-Team
Slechte ervaringen
Ondanks dat ik er foto's gemaakt heb voor en naar het huren van het voertuig zegen ze dat er schade aan de auto was volgens de foto's van hun (er was geen enkele foto waar de nummerplaat of de locatie hoe en waar ik hem heb achtergelaten. Ik heb hun mee geconfronteerd maar helaas geen reactie dus ze hebben er gewoon het bedrag van mijn rekening (kredietcard) gehaald . 😡😡😡
2026年7月20日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Geachte klant,
het spijt ons wat u beschrijft en dat u geen antwoord op uw bezwaar heeft ontvangen. Wij kunnen echter niet accepteren dat Autovia als “afzetters” wordt omschreven.
Een schadebedrag moet betrekking hebben op daadwerkelijk vastgestelde schade en worden ondersteund door fotografische of technische documentatie. Als u vóór en na de huur zelf foto’s of video’s heeft gemaakt, moeten ook deze beelden bij de beoordeling van uw bezwaar worden meegenomen.
Als uit de ontvangen documentatie niet duidelijk het voertuig, de kentekenplaat of de betwiste schade kan worden vastgesteld, is het terecht om om verdere uitleg te vragen. Als u nog over de foto’s of video’s beschikt die tijdens de huur zijn gemaakt, kunt u deze samen met uw boekingsgegevens sturen naar customercare@autovia.it, zodat de zaak volledig kan worden beoordeeld.
Het Autovia Team
Un ottimo rapporto qualità prezzo
Prezzo ottimo, consegna e restituzione velocissime. La vettura aveva qualche bozzo ma per quattro giorni perfetta
2026年9月21日
autovia.it - Pescara Aeroporto からの回答
Gentile Cliente,
grazie per la sua valutazione positiva. Continueremo a lavorare con attenzione per offrire un servizio sempre all’altezza delle aspettative.
Il Team Autovia
L' addetta ai contratti
L' addetta ai contratti, Francesca, ha saputo gestire in maniera impeccabile la criticità del lungo periodo di attesa per stipulare il contratto di noleggio causato dalla insufficienza di personale.
Recensione top per questa ragazza, scrupolosa e competente..
Brava!
2026年9月23日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Gentile Cliente,
grazie per la sua recensione e per aver scelto Autovia. Siamo felici che l’esperienza sia stata positiva e ci auguriamo di rivederla presto.
Il Team Autovia
Ověřte si, že informace z potvrzení odpovídají situaci na místě. My měli info, že je otevřeno do 23:59 hod., obsluha ale zavírala již ve 23:00 hod. a chtěla původně poplatek 61 Euro za pozdní příchod.
Celý proces byl rychlý. Měli jsme objednané malé auto, ale nakonec jsme dostali Nissan Qachkai, což bylo milé překvapení.
Slečna byla ochotná a drobný konflikt ohledně otevírací doby jsme rychle vyřešili. Stačilo jen předat doklady, zaplatit kauci a během 10 minut jsme šli k autu. Rezervaci jsme dělali přes Discovers Cars.
2026年8月15日
autovia.it - Pescara Aeroporto からの回答
Vážený zákazníku,
děkujeme za vaše hodnocení. Jsme rádi, že celý proces proběhl rychle, ocenili jste vstřícnost naší kolegyně a také vůz vyšší kategorie.
Mrzí nás počáteční nejasnost ohledně otevírací doby, ale těší nás, že se vše podařilo rychle vyřešit.
Děkujeme, že jste si vybrali Autovia, a budeme se těšit na vaši další návštěvu.
Tým Autovia
autovia.it - Pescara Aeroporto からの回答
Gentile Cliente,
siamo contenti che la sua esperienza con la nostra società sia stata positiva. La ringraziamo per averla condivisa.
Il Team Autovia
Servizio molto efficente, ottima macchina
La macchina e’ molto comoda, il servizio e’ molto efficiente, la procedura e’ facile e veloce
2026年7月26日
autovia.it - Pescara Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la fiducia e per la valutazione positiva. Siamo felici di averle offerto un’esperienza piacevole.
Il Team Autovia
Avoid. They will make up damage after you return the car
The time it took the person at the hire desk to process each customer was so slow. From getting through security to finding a queue of 5 people for the desk already annoyed, and finally being given the car keys took nearly 2 hours. No apology or urgency from the lady at the desk. We got to the car close to midnight, and found that it had not been cleaned. It was smelly and dirty throughout. Having waited nearly 2 hours, and with another 3 people behind me in the queue, there was no chance whatsoever that the lady was going to come and inspect the car with me. Unacceptable.
When I brought the car back, there was a person in the car park to give the keys back to. I handed her the keys and took my flight. A week later, and email arrives telling me I had caused damage and I will be charged €230 to my card. The photos that were taken were unclear and I could see no damage. I most certainly did not cause the damage, and it certainly did not happen whilst on my hire. I replied to the email.... no reply. Unacceptable.
A weel later and another email came from a different email address telling me that the €230 had been charged to my card. I replied to that email explaining there has been a mistake. No reply.
Unacceptable.
I will never use this bunch of cowboys again. They are a disgusting company who don't check the car with the person hiring, and then make up some damage. They refuse to answer emails or to offer form of correspondence other than what they are charging. They couldn't care less about the people waiting for 2 hours in the queue. Never ever again.
Avoid this company. They should be shut down
2026年6月22日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Dear Barry,
we are sincerely sorry to read about your experience at our Pescara Airport branch. We understand the inconvenience caused by the waiting time at the desk, the condition of the vehicle at pick-up and the subsequent communication regarding the alleged damage.
We apologise if the service you received was not perceived as attentive and timely. Vehicle handover should always be handled clearly and, where any non-compliant condition is found, the customer must be able to report it before using the car.
Regarding damages, Autovia carries out documented checks upon return and, when differences are found compared with the vehicle’s recorded condition at pick-up, the customer is informed with the relevant documentation. However, we understand your concern about the clarity of the photos and the lack of response to your emails: this is an important point that requires further review.
We kindly ask you to contact customercare@autovia.it with your booking or rental agreement number, so that the case, the images and the previous communications can be checked in detail.
The Autovia Team
All was great!
2026年6月27日
autovia.it - Pescara Aeroporto からの回答
Dear Customer,
we truly appreciate your positive feedback. Our team works every day to provide a reliable and efficient service.
The Autovia Team
autovia.it - Pescara Aeroporto からの回答
Gentile cliente, la ringraziamo per le sue parole e per aver scelto la nostra società.
Il Team Autovia
autovia.it - Pescara Aeroporto からの回答
Dear customer, thank you for your kind words and for taking the time to leave a 5-star review.
The Autovia Team
Esperienza NEGATIVA con…
Purtroppo esperienza NEGATIVA con Autovia/Ecovia Italia Pescara, non avendo accettato l'assicurazione proposta da loro, poiché avevo già acquistato quella del broker,alla riconsegna mi sono stati addebitati €.65,00 per un presunto graffio di 2cm sul montante sx dell'auto. Ho richiesto le foto che attestano il danno e non è possibile stabilire se il graffio fosse precedente o successivo al noleggio, quindi la richiesta è arbitraria ed infondata.
Premesso che NON sono stato accompagnato al ritiro dell'auto x la valutazione dei danni esistenti, ho fotografato tutta l'auto in modo da avere prove in mano. SCONSIGLIO vivamente questo autonoleggio sia come Autovia che come Ecovia e consiglio di obbligare i noleggiatore ad accompagnarvi al ritiro auto prima di firmare il contratto, che a me NON È STATO CONSEGNATO AL MOMENTO bensì dopo 2 settimane dalla contestazione e numerose richieste.
Ovviamente il tutto è stato denunciato alle autorità competenti con perizia di terza parte.
Mai successa una cosa del genere in precedenti e numerosi noleggi auto.
Esattamente come da Voi precisato "supportati da documentazione fotografica e valutazioni interne." sarebbe a Vostro insindacabile giudizio come negli altri casi esposti da altri clienti. Ma il Vostro insindacabile giudizio si può controvertire nelle sedi adeguate.
Mi dispiace che qui non si possa allegare la documentazione fotografica.
2026年3月25日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Gentile Cliente,
ci dispiace per la sua percezione dell’accaduto, ma desideriamo chiarire che le procedure di verifica dei danni seguono criteri precisi e documentati. Tutti i veicoli vengono controllati sia in fase di consegna che di riconsegna, e gli eventuali addebiti sono sempre supportati da documentazione fotografica e valutazioni interne.
Ricordiamo inoltre che è responsabilità del cliente verificare lo stato del veicolo al momento del ritiro e segnalare eventuali difformità prima dell’utilizzo, come previsto dalle condizioni di noleggio.
Per quanto riguarda le coperture assicurative, le polizze acquistate tramite broker terzi non sostituiscono le condizioni e le responsabilità previste dal contratto di noleggio sottoscritto con la nostra società.
Restiamo comunque disponibili a eventuali verifiche attraverso i canali ufficiali.
Cordiali saluti,
Il Team Autovia
Facturations abusives et non justifiées…
Facturations abusives et non justifiées liées au niveau d’essence et à un dégât. Il s avère que le dégât a été fait par eux même!!!, fraude avérée. Ils ne m’ont fourni aucune photo du dégât au véhicule lors de la restitution du véhicule sur le parking. Plainte déposée mais même avec des preuves photos que je leur ai fourni justifiant :
1) un niveau d essence correct suivant contrat
2) l’ endroit qu’ils ont ciblé où il y avait le dégât était en état lors de la remise du véhicule ( je leur ai envoyé les photos le prouvant)
ls n’ont rien voulu entendre et m’ont prélevé via ma carte de crédit. Comportement malhonnête , société à éviter !!!
2026年3月13日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Dear Customer,
we firmly reject the accusations of improper conduct. All charges related to fuel and damages follow precise and documented procedures, including vehicle inspection at return and communication to the customer.
In case of disputes, all documentation is reviewed by our relevant departments based on the available evidence. Any charges applied are always in line with the rental terms and conditions accepted at the time of the agreement.
We remain available to review the case through our official customer service channels, if not already done.
Kind regards,
The Autovia Team
EXTREMELY DISAPPOINTING!!!!!!!!!!!
Extremely DISAPPOINTING experience with this provider. Have been renting for the last 20+ years with different companies and never had such an awful, terrible, very bad experience. Although is written they accept credit card only (I would like to point out that I have always used debit card before and never had any issues at all) they force you to buy at the desk the insurance for using the debit card (after you have already paid online for your rental). WATCH OUT...THESE ARE SCAMMERS AND CHARGE EXTRA MONEY!!! You try to explain the situation to their stuff and in a robotic way they answer back "ah this is the procedure"... Hopeless and useless .... But that's not the only thing. The car was also in EXTREMELY POOR CONDITION. Literally not cleaned inside, with stains on the chairs and literally with a huge hole in the mat and with so many miles, something they should not rent. Something you wouldn't expect for the price they charge as the car should be newer and other companies don't have such old vehicles in their fleet. They deserve to go bust!
2026年3月12日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Dear Customer,
we firmly reject the accusations contained in your review. Accepted payment methods and rental requirements are clearly stated in the terms and conditions. As with any rental company, Autovia defines which forms of guarantee are accepted.
When a payment method does not meet the required criteria, an additional coverage may be offered – but not imposed – to reduce or eliminate the security deposit. This is an alternative solution, not an obligation.
Regarding the vehicle condition, all cars are checked before delivery. Any issue should be reported at the time of pick-up so it can be addressed immediately.
We remain available to review any specific case through our official customer service channels.
Kind regards,
Autovia Team
Abbiamo noleggiato una macchina a Pescara aeroporto
Abbiamo noleggiato una macchina all'aeroporto di Pescara Sabato 14/03/26. Nonostante la prenotazione, abbiamo dovuto aspettare 1 ora in fila per avere la macchina. Tutto lento, tutto complicato, una cosa scandalosa. Ci hanno detto che le ragazze stavano imparando! Ma i training vanno fatti prima dei momenti di picco non mentre la gente è in coda!!! Orribile servizio.
2026年3月14日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Gentile Cliente,
ci dispiace per l’attesa riscontrata al banco. In alcune giornate, possono verificarsi tempi di gestione più lunghi del previsto.
La formazione del personale è un processo continuo e necessario per garantire un servizio sempre più efficiente, ma comprendiamo che l’attesa possa risultare poco piacevole quando si è appena arrivati in aeroporto.
Il suo feedback sarà comunque condiviso con la filiale per migliorare ulteriormente l’organizzazione nei momenti di maggiore affluenza.
Cordiali saluti,
Autovia Team
All lies why don't you show customers…
All lies why don't you show customers the original car give? And after? Show them the before and after pictures and they will judge Autovia if you're company is serious or not. Trust me if I am wrong I put my hands up and take the blame but in this case your wrong
2025年11月15日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Dear Customer,
we firmly reject the accusations made in your comment.
The vehicle condition at pick-up is documented in the rental agreement, which is provided to the customer for review and acceptance. In the event of a dispute, photographic documentation is always reviewed by the relevant department as part of a formal case, not on public platforms.
This page is not the appropriate place to publish or compare confidential materials, nor to manage administrative claims. All evaluations are carried out exclusively through Customer Care, following structured and verifiable procedures.
We therefore invite you to await the outcome of any case already opened or, if necessary, to follow up through the official channels, avoiding generic or accusatory statements that lack objective evidence.
Kind regards,
The Autovia Team
Ich hatte per Internet gebucht und…
Ich hatte per Internet gebucht und einen anderen Fahrer eingetragen,
Beim Abholen wurde bemängelt, dass die Kreditkarte nicht richtig sei.
Ein Wechsel des Fahrers wurde abgelehnt, bei dem alle Karten vorgelegen haben.
Der Vorgang wurde nicht storniert, die Firma hat sich das bereits gezahlte Geld ohne Leistung eingestrichen.
Beim Autoverleih nebenan, keine Probleme mit den Karten
2026年1月16日
自発的なレビュー
autovia.it - Pescara Aeroporto からの回答
Dear Customer,
please note that the vehicle can be released only to the main driver indicated in the reservation, who must be present at the desk and provide a valid credit card issued in their own name and compliant with the rental conditions.
Changing the main driver is not always permitted, especially for bookings made through brokers, as the voucher is nominal and non-transferable, as stated in the terms accepted at the time of booking.
If the contractual requirements for vehicle delivery are not met, the rental cannot be started. Any amounts retained depend on the conditions applied by the booking intermediary and cannot be managed directly by the branch.
We therefore recommend carefully checking driver and payment requirements before confirming a reservation.
Kind regards,
The Autovia Team
autovia.it - Pescara Aeroporto からの回答
Gentile cliente, siamo lieti di sapere che il noleggio sia stato soddisfacente. Grazie per la sua recensione.
Il Team Autovia
L'accoglienza è stata ottima personale…
L'accoglienza è stata ottima personale veramente gentile e cordiale auto impeccabile e assistenza veramente perfetta. La signorina Barbara e Roberto mi anno delucidato e assistito fino alla riconsegna del mezzo personale veramente molto gentile e disponibile cosa che in altri autonoleggi non si trova facilmente grazie
2025年12月11日
autovia.it - Pescara Aeroporto からの回答
Grazie per la recensione a 5 stelle!
Siamo felici che la sua esperienza con Autovia sia stata positiva.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。