First and foremost the place was very clean and put together. Each room had towels and extra blankets which was great it had everything you needed if you wanted to cook. Maybe the only thing that was... もっと見る
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Sunset Hideaway is the perfect place to stay! We were immediately welcomed by a clean home stocked with everything you could need! There was plenty of space for everyone to feel more than comfortable.... もっと見る
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we had a great experience! home is located in a clean and safe area. home offered many supplies and amenities. located near many food options and close to entertainment. will definitely stay here agai... もっと見る
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Our friend group of 6 women had a wonderful time at out Seacrest Florida rental home. The house was beautiful and spacious with a several great porches to enjoy the sunny Florida weather. Our location... もっと見る
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750 N San Vicente blvd Suite 800, 90069, West Hollywood, 米国
- 4243718168
- experience@avantstay.com
- avantstay.com
4.6
優良
2199件のレビュー
ネガティブなレビューの 94％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Avantstay never sent a "field rep" to…
Avantstay never sent a "field rep" to fix our communication problems. No TV availability. No internet availability. A "backup" internet sign in the unit with a Spectrum wifi connect that produced message "connected, no internet". We had requested and we're shown property was 1st floor with poolside view. It was 2nd floor in adjacent building. We think price adjustment is necessary.
2026年4月16日
自発的なレビュー
Pictures didn't do the place Justice
First and foremost the place was very clean and put together. Each room had towels and extra blankets which was great it had everything you needed if you wanted to cook. Maybe the only thing that was missing was an air fryer but that is not necessary. The pictures did represent the property so we did appreciate that and the ease of getting in and checking out was a extra bonus
2026年4月20日
自発的なレビュー
AvantStay からの回答
Thank you so much for your thoughtful review, Kurt!
We’re really glad to hear the home was clean, well put together, and fully stocked with the essentials you needed for a comfortable stay. It’s great that the towels, extra blankets, and cooking supplies all helped make things easier for you.
We also appreciate your note about the air fryer—while not standard, feedback like yours is helpful as we continue to look for ways to improve the guest experience.
It’s wonderful to hear that check-in and check-out were smooth as well, and we’d be happy to host you again anytime!
The.house was absolutely beautiful
The.house was absolutely beautiful. Love that every bedroom had its own bathroom. Would stay again
2026年4月17日
自発的なレビュー
AvantStay からの回答
Thank you so much for your kind review, Suanne!
We’re delighted to hear you found the home absolutely beautiful and that you enjoyed the convenience of each bedroom having its own bathroom—it's definitely a guest favorite.
We truly appreciate your feedback and would love to host you again anytime!
Great Apartment
Location is perfect. Even though we were right in the middle of everything, you didn’t hear all the noise. I loved not having a window in the bedroom, I slept so good being in the dark. I didn’t like that the ironing board was broke. I had to iron our clothes on the floor. It would have been great to have more towels. I take 2 showers a day and I had to re-use a wet dry towel. There was only 1 towel per person.
2026年4月17日
自発的なレビュー
AvantStay からの回答
Thank you for sharing your feedback, Nicole. We’re so glad you enjoyed the central location and that the apartment still felt peaceful and quiet—getting a great night’s sleep makes all the difference! We appreciate you pointing out the issues with the ironing board and towel availability. That’s definitely not the experience we want for our guests, and we’ll make sure the ironing board is repaired or replaced right away. We’ll also review our towel setup to better accommodate guests who may need extras during their stay. Thank you again for your helpful comments—we truly value them and hope to host you again for an even more comfortable visit next time.
The house was enough room for my family…
The house was enough room for my family very clean but we had a water leak from the upstairs bathroom water was coming down on to the kitchen counter we could not use that bathroom and we had bad WiFi tv outside did not work and limited access in the house we were too far from our home we had to stay and make the best of it
2026年4月17日
自発的なレビュー
AvantStay からの回答
Thank you for taking the time to share your experience. I’m glad the home had enough space for your family and that it was clean upon arrival.
I’m very sorry for the challenges you encountered during your stay. The water leak from the upstairs bathroom, along with the WiFi issues and the outdoor TV not working, is certainly not acceptable and would have made your stay less comfortable. We understand how frustrating it must have been to lose access to part of the home and still have to make the best of the situation.
Please know that we are addressing these concerns with our team to ensure repairs and improvements are made promptly. Your feedback is incredibly helpful in allowing us to improve the experience for future guests.
We truly appreciate you staying with us and for sharing your honest feedback.
April 17
The place was very nice but I gave it a 3 star because the dishwasher was not working and we found a pair women's dirty panties in the bathroom. They did offer to remove them and disinfect the area but we had already taken c/o it.
2026年4月17日
自発的なレビュー
AvantStay からの回答
We appreciate you sharing your feedback, Veronica. We’re glad to hear you found the home nice, though we’re very sorry for the issues you encountered. This is certainly not the standard we aim to provide. Our team did offer to send assistance right away to address the situation, and we appreciate your understanding at the time. Your feedback has been shared with our housekeeping and maintenance teams to reinforce inspection procedures and prevent similar oversights in the future. We hope to have the opportunity to provide a smoother experience on your next stay.
10/10
we had a great experience! home is located in a clean and safe area. home offered many supplies and amenities. located near many food options and close to entertainment. will definitely stay here again!
2026年4月20日
自発的なレビュー
AvantStay からの回答
Thank you so much for the amazing 10/10 review, Bee!
We’re thrilled to hear you had such a great experience and that you enjoyed the home, its amenities, and the surrounding area. It’s wonderful to know the location, nearby food options, and entertainment all added to your stay.
We truly appreciate your kind words and would love to host you again anytime!
The house was very clean and had all…
The house was very clean and had all necessities for the stay. Staff was very responsive and great to work with. The communication was top notch.
2026年4月16日
自発的なレビュー
AvantStay からの回答
Thank you for your kind feedback!
We’re so glad to hear that you found the home clean and well-stocked with everything you needed for a comfortable stay. It’s also wonderful to know that our team’s responsiveness and communication made a positive impact on your experience.
We truly appreciate you staying with us and would be happy to host you again anytime!
The heated pool was a great add on…
The heated pool was a great add on especially due to the weather. Definitely saved our weekend from being stuck inside. The bar area was super nice. We had a great time at this place and would definitely come back again. The house was very nice and comfortable. Kitchen was fully equipped with everything needed for cooking. Enjoyed our stay all around. 10/10
2026年4月20日
自発的なレビュー
AvantStay からの回答
Thank you so much for your wonderful review, Nikki!
We’re thrilled to hear that the heated pool made such a difference for your stay—especially with the weather—and that you were able to fully enjoy the outdoor bar area as well. It’s great to know the home felt comfortable and that the kitchen had everything you needed to cook and spend quality time together.
We truly appreciate your kind words and are so happy you had an all-around great experience. We’d absolutely love to host you again anytime for another 10/10 stay!
The house was very clean
The house was very clean, organized and relaxing. The communication provided was always helpful, friendly and quick. Thank you for helping us create a fun and enjoyable weekend for my family and I.
2026年4月19日
自発的なレビュー
AvantStay からの回答
Thank you so much for your thoughtful review, Adrian!
We’re thrilled to hear that you found the home clean, organized, and relaxing—it’s exactly the kind of environment we hope every guest can enjoy. It also means a lot to know that our communication was helpful, friendly, and responsive throughout your stay.
We’re so glad we could be part of a fun and memorable weekend for you and your family. We’d be happy to welcome you back anytime!
The place was beautiful and we are so…
The place was beautiful and we are so happy we choose this location. Only downside was there was no cleaning supplies to clean the house after leaving and no garbage bags :(
2026年4月19日
自発的なレビュー
AvantStay からの回答
Thank you for your kind words, Kendall! We’re so happy to hear you loved the home and that you were pleased with the location—it means a lot that you chose to stay with us.
We’re sorry to hear about the inconvenience with the lack of cleaning supplies and garbage bags. That’s certainly something that should have been available for your stay, and we’ll be addressing this with our team to ensure future guests are better equipped.
We appreciate you bringing this to our attention and hope to have the opportunity to host you again for an even smoother experience next time.
The house is great for 2 couples
The house is great for 2 couples. There is plenty of places to sit and to hang out. We loved the jacuzzi and that is across the street from the bay.
The only downside is there is only one bathroom
Place is clean and beds are comfortable! We really enjoyed the house.
2026年4月16日
自発的なレビュー
AvantStay からの回答
Thank you for your review, Sil Tik! We’re so glad to hear the home was a great fit for your group and that you enjoyed the jacuzzi, comfortable beds, and the space to relax and spend time together. Being so close to the bay really does make it special!
We appreciate you pointing out the bathroom setup as well—feedback like this helps future guests know what to expect when booking.
Thanks again for staying with us, and we’d be happy to host you again anytime!
I wish I can do a 6 star the place was amazing
I wish I can do a 6 star the place was amazing everything was top notch my kids enjoy every single corner of the place super clean easy access everything on place super calm and great communication with our staff.
2026年4月17日
自発的なレビュー
AvantStay からの回答
Thank you so much for the incredible review, Byron! We truly appreciate your kind words and are thrilled to hear that you and your family had such an amazing stay. It’s wonderful to know the home, cleanliness, and easy access all made a great impression—and even better that your kids enjoyed every part of the space!
We’re also glad our team’s communication helped make your experience smooth and stress-free. We’d love to welcome you back anytime for another top-notch stay!
Rental was clean and well taken care…
Rental was clean and well taken care of. Great location and easy to check in.
2026年4月12日
自発的なレビュー
AvantStay からの回答
Thank you for your review, Jennifer! We’re so glad to hear you found the home clean, well cared for, and in a great location. It’s also great to know that check-in was smooth and easy for you.
We appreciate you choosing to stay with us and would be happy to host you again anytime!
The home was very secluded with the…
The home was very secluded with the best view! The home was well thought out, spacious and clean! I will definitely stay here again!
2026年4月17日
自発的なレビュー
AvantStay からの回答
Thank you for your kind review, Amy! We’re so glad you enjoyed the peaceful, secluded setting and those beautiful views—it really is a special spot. It’s great to hear the home felt spacious, clean, and thoughtfully designed for your stay.
We’d love to welcome you back anytime for another relaxing getaway!
AvantStay からの回答
Thank you for your review, Sarah! We’re so glad you enjoyed the cabin and found it spacious enough for your family. It’s great to hear the location worked perfectly for your stay as well.
We’d love to host you again for another getaway soon!
Great Stay - plenty of space
The mgmt company was very responsive. The soaps, shampoos, starter kits were very helpful. Location is up and coming and a quick Uber ride to Broadway. We had two families and plenty of room to spread out. Walgreens was right across the street and Kroger a block or two away. There was a farmers market you can walk to for coffee and other items in the morning. The unit had a nice supply of dishes/pots and pans. The beds were comfortable with clean white sheets and duvet covers. The unit is 3 stories - with all bedrooms on the second or third floor.
2026年4月19日
自発的なレビュー
AvantStay からの回答
Thank you for your thoughtful review, Carrie! We’re so glad to hear the home was a great fit for your group and that you had plenty of space to spread out. It’s wonderful to know the location, nearby conveniences, and easy access to Broadway all added to your experience.
We also appreciate your kind words about our team’s responsiveness and the little touches like the starter kits and well-equipped kitchen—those details really do make a difference. It’s great to hear you found the beds comfortable and the home well stocked for your stay.
Thank you again for staying with us—we’d love to host you and your family again on your next trip!
Beautiful home with a pool and pier was top tier.
The house was so beautiful and fit perfectly my family of six. We really needed a home away from home and thats exactly what this home provided. Pool and with a pier was top tier. Both myself and my kids who are all water kids and my husband/kids are all fishing junkies. Definitely will be coming back for another get away.
2026年4月17日
自発的なレビュー
AvantStay からの回答
Thank you so much for your lovely review, Gabriela! We’re thrilled to hear the home was such a perfect fit for your family of six and truly felt like a home away from home. It’s wonderful that you all got to enjoy the pool and pier—especially with your family being such water lovers and fishing enthusiasts!
We’d be absolutely delighted to welcome you back for another getaway anytime.
Great house! Description of rooms is incorrect.
We traveled with another couple to celebrate our anniversary. We had a great time and the house was beautiful. It very clean, well decorated, and smelled wonderful! The beds were comfy and there were amble linens. The house is very livable! Great beach access and just a short drive to town.
I would have given it five stars except for the fact that I chose it because it is advertised as having two king beds, one queen bed, and six singles. Since there were only two couples that would have given us each a king bed. The house actually has two queens and one king. When I reached out, I was immediately responded to by the national team. I was disappointed that the local team that is familiar with the house never reached out to me to discuss the situation. My only other comment would be that it takes forever to get hot water in the bathrooms and the pressure in the showers is very low.
I did check before writing this review and the description still indicates two king beds. So, if you are looking for two kings, I’d recommend reaching out to them before booking. I would not have booked if I’d known there were not two kings.
2026年4月13日
自発的なレビュー
AvantStay からの回答
Thank you for sharing your experience, April. We’re so happy to hear you had a great anniversary trip and that you enjoyed the home’s cleanliness, comfort, and beach access—it sounds like a memorable stay overall.
We’re very sorry for the confusion around the bed configuration. We understand how important that detail was when choosing the home, and we regret that the listing did not match what was actually provided. That’s something we take seriously, and we’re working to ensure the description is updated so future guests have accurate expectations.
We also appreciate you mentioning the hot water delay and low shower pressure. These are certainly not ideal, and we’ve flagged them with our team to be addressed. Additionally, we apologize that our local team didn’t connect with you directly—we agree that a more personal follow-up would have made a difference.
Thank you again for your helpful feedback. We truly value it and hope to have the chance to host you again with an improved, fully five-star experience.
great stay!
Host were extremely responsive! Great clean apartment with well stocked kitchen, building had awesome amenities :)
2026年4月15日
自発的なレビュー
AvantStay からの回答
Thank you for your review, Bethany! We’re so glad to hear you had a great stay and found the apartment clean, comfortable, and well stocked. It’s also wonderful that you enjoyed the building amenities and had a smooth experience with our team’s responsiveness.
We really appreciate you staying with us and would love to host you again anytime!
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