Avec Car Rentals レビュー 93

Son unos estafadores. Llevábamos nuestro seguro a todo riesgo contratado a través de un tercero, cuando nos ofreció su seguro, le dijimos que no varias veces, insistiendo que teníamos ya uno. La sorpresa vino cuando al día siguiente nos llega un recibo del seguro que nos "colaron". Cuando se lo hicimos saber, dijo que nosotros le habíamos pedido ese seguro. Eviten esta compañía a toda costa.

I have rented from Avec rent car before and it was good, now all of a sudden everything has only gotten worse from the customer reception until I got a dirty car with broken roof windows! Bad reception, I took a transfer from terminal 1 to 2 (previously I was picked up). Did not get the same car I had ordered. Day 1 after 2 hours of driving to the hotel I got a strange noise from the front of the car. I contacted their customer service and they wanted me to drive the car to the airport for examination/repair and possible exchange which would take at least half a day at best. Avec rent car has ruined my trip this time and will never rent from them! Strongly advise against renting from this company Avec Rent Car!

Please no one rent any car from this company and don't loose your money for nothing asked AI and you will see how much they are bad

I had a truly excellent experience with AVEC. I received exactly the car I had booked, and it was spotless and perfectly prepared when I arrived. The pickup process was fast and smooth, and the return was just as efficient — no delays and no complications.
There were no negative surprises at any point, and everything was handled professionally and transparently. Overall, it was a very positive experience, and I am genuinely impressed with the service.
Thank you, AVEC, for making my rental experience easy, comfortable, and reliable. I would gladly choose your company again.

Habe schon 15 mal ein Auto bei AVEC gemietet, immer alles geklappt, saubere und neue Autos und freundliche Mitarbeitende. Für mich bester Vermieter in der Türki

Booked a car with Avec via booking.com for my trip to Istanbul. It was decent price, car in mint condition, booking desk located in the terminal and easy to find.
Paper work done in few minutes and I've been given appropriate advice regarding different insurance covers.
Also I was provided with a phone number in case of emergency.
I received my deposit few days after returning the car.
No problem at all; strongly recommended.

DO NOT rent it from this company. They are sscammers

Im November ein Auto in Antalya gemietet, anstandslos nochmal per Whatsapp eine Woche verlängert und keine Probleme bei der Rückgabe gehabt. Die Kaution kam auch innerhalb der vereinbarten Zeit zurück.
Einzig und allein der Umstand, dass wir selbst AddBlue nachfüllen mussten, war etwas merkwürdig.

I booked a car with AVEC through Booking.com 15 days in advance and had full confirmation. When I arrived, they told me the car was not available, and there was no alternative unless I was over 30 years old! I had already booked a car that matched my age and requirements — how is it suddenly “not available”?

Their only solution was to cancel the reservation and refund me, leaving me to search for another car at the airport for two hours after a 6-hour flight, exhausted and stressed.

It got even worse when I contacted Booking.com for the refund — they told me the company is refusing to return the money and won’t even respond to them.

Honestly, this is the worst company I’ve ever dealt with: unprofessional, unreliable, and a complete waste of time. I do not recommend them to anyone.

Our experience with Avec Rent a Car in Kayseri was nothing short of a disaster, and travellers deserve to be warned.

We booked a 7-seater vehicle through Booking.com for our trip, a booking that was fully confirmed and paid for in advance. We were a group of 7 people with luggage, so the correct vehicle size was absolutely essential.

When we arrived in Kayseri, the Avec employee showed up with a 5-seater car, which was completely useless for our group. Instead of taking responsibility, he casually told us there was a “glitch” in the Booking.com system and that they had no 7-seaters available at all, despite our confirmed reservation.

What makes this worse is how carelessly and unprofessionally the situation was handled:

The employee offered zero solutions and showed no accountability for their mistake.

He simply told us to cancel the booking through Booking.com if we wanted a refund, as if this enormous inconvenience was somehow our problem to solve.

We were left stranded at the airport with all our luggage, forced to rent another car last-minute at a higher price.

And the story doesn’t end there.

When Booking.com tried contacting Avec Rent a Car to confirm the issue, Avec completely ignored them for an entire year. To this day, Avec has refused to provide even a simple response or explanation. Their silence shows exactly what kind of company they are: unreliable, unresponsive, and unwilling to take responsibility for their own errors.

Because of Avec’s negligence, we ended up losing AED 700, not to mention the stress and inconvenience caused during our trip.

I strongly advise anyone traveling to Kayseri or anywhere in Turkey:
Avoid Avec Rent a Car.
Their customer service is non-existent, their employees do not honour confirmed bookings, and if anything goes wrong, you will be left completely on your own.

There are many rental companies in Turkey, choose literally anyone else.

Avoid this company at all costs.
Paid for SUV got medium car, left pickup with 2 flat tyres. Car broke down 12 times through the night in middle of nowhere and my daughter was terrified. Went without car as would not start for 2 days in Mersin. NO CUSTOMER CARE WHATSOEVER. Had tto get taxi to Adana airport to pick up other car. Contacted them through email a dozen times and NO REPLY

Ich habe ein Auto bei AVEC Rente am Flughafen Ankara Esenboğa zum ersten Malgemietet. Das Fahrzeug entsprach genau meiner Reservierung – top gepflegt und in hervorragendem Zustand. Die Freundlichkeit des Personals war vorbildlich, auch bei der Rückgabe gab es keinerlei Probleme; die Abwicklung ging schnell und unkompliziert. so muss Service und Angebot aussehen. Der Preis war ebenfalls angemessen.

4x den Kundendienst per Email kontaktiert und 4x keine Antwort bekommen!

I accidentally returned my car a day early and realised 15 minutes later that I had made this mistake. Even though I had already paid for that day, staff refused to give me a car, re-rented the same one to another family in front of me, and gave me no refund. I lost both the car and my money — very unfair and poor service. Staff were very inflexible and unhelpful.

I have been a loyal customer of AVEC for over 4 years, but my experience with them has progressively worsened. In the past 6 months alone, I have rented 3 cars, and every single one has been disappointing.

Most recently, I decided to give AVEC one last chance, only to be issued a vehicle in unacceptable condition — the car had severe dents and scratches, and the interior reeked of cigarette smoke to the point that I had to drive with the windows down. It appeared to be one of their older “airport work cars,” likely given to me because my rental period was long-term, rather than being provided with a proper, up-to-date vehicle.

This rental was from Izmir Airport (Türkiye), and when I challenged the condition of the car, AVEC refused to offer me a suitable replacement. I was left with no choice but to drive away in a substandard vehicle — one that would never be considered acceptable in Europe.

After this repeated pattern of poor service, I will not be using AVEC again.

Abbiamo prenotato su booking per il noleggio di 14 giorni un auto, certi che in qualche modo garantisse la serietà del fornitore di servizi sicuri anche del rating piuttosto elevato che godeva sulla piattaforma. Pacchetto completo, con assicurazione totale, kilometraggio illimitato. costo inferiore rispetto a società più blasonate di sicuro interesse (ca 650 euro). Arrivati in turchia ci impongono ulteriore assicurazione (altri 250 euro), più quota doppio guidatore (ca 50 euro). i km diventano 4000 e non più illimitati. non ci è dato sapere quanto costino oltre; è una di quelle informazioni che rimangono nascoste (insieme al contratto). La forma scritta è qui un optional, non ci viene rilasciato niente, mentre dopo esser stati molto insistenti ci arriva per mail una bozza (non firmata) in turco. Beh la macchina era già stata pagata, l'abbiamo presa sperando in bene. Questi signori...sono da evitare come la peste

Katastrophe mein gebuchtes Auto gab's nicht mehr geben einfach ein kleineres und sagen Upgrade danach Depot 150 auch nicht zurück bekommen die sagen für hgs kostet doch keine 130 Euro eine riesen gaunerei nie wieder avec

Very scary experience specially when they try to scare you if you don’t take our insurance you will be in trouble!
I would advice when hiring a car in this kind of hostile places take a full video on pick up and drop off!

We hired the car with holding deposit which we still haven’t received.

When we we dropped the car we also took video footage of everything.

Also make sure you ask to sign the document in the language that you understand as they will make you sign the agreement that is in Turkish

I would not recommend Avec to anyone. The car I received was dirty, smelled strongly of smoke, and had several scratches that were not marked on the rental form. When I pointed this out, the staff seemed annoyed and rushed me through the process. Returning the car was even worse — they tried to charge me for damage that was already there when I picked it up. The customer service was dismissive and unhelpful. Overall, a very disappointing experience.

Wir haben im Juni ein Fahrzeug bei AVEC angemietet und die Kaution in Höhe von 150.- EUR per KReditkarte hinterlegt. Nach Rückgabe des Fahrzeufes wurde uns "alles in Ordnung" bestätigt" und versichert, dass die Kaution spätestens in 10 Tagen zurückerstattet wird. Bis heute (august 2025) warten wir auf die Rückerstattung. E-mails, WhatsUp- Nachrichten werden nicht beantwortet. Diese Firma betrachte ich als reine "Abzockerbude" welche mit der Kaution Ihre Mietpreise verbesert. Das grenzt an Betrug. Bezahlen sie lieber etwas mehr und buchen sie bei einer seriösen Firma.