If ADR can't do more than blindly accept what Easyjet tells them - what's the point in appealing to the ADR?
In a different review here on Trustpilot I described how I had complained firstly to Easyjet for a 4+ hour delay due to the need to change an airplane tyre - and then to the Aviation Dispute Resolution when Easyjet denied me £220 denying culpability.
My disappointment with ADR rests with their inability to either
a) Ask pertinent questions of the other party in my dispute - Easyjet
b) Conduct any type of independent investigation to determine the veracity of information provided by Easyjet..
The opening sentence of the ADR ruling said
"I have relied upon the information and documentation supplied by the Passenger ..AND THE AIRLINE,"
For example ADR did not ask -
1) How many other tyre changes to the same model of plane also took EasyJet 4+ hours ?
2) How long did it take Easyjet to acquire from a different airline the tyre changing equipment they lacked - and how did this impact the delay ?
3) Was the need to change the tyre really linked to an encounter with something on the airport surface and not a tyre used beyond it's "natural life"...
One doesn't expect, in a court of law, submissions from the defendant to be acceptable without challenge - do you..
And yet ADR has accepted Easyjet's story 'lock, stock and barrel' without scrutiny.
Finally - I absolutely deplore the integrity of Easyjet, who denied that not having the necessary tools to change the plane tyre added to the wait passengers had and simply fobbed off customers, who had to wait 4+ hours, with the offer of sandwiches and a drink.
Easyjet - shame on you