Avigailadam レビュー 8

Avigailadam からの回答

2026年2月21日

We’re so sorry to hear there’s confusion around your delivery. We take fulfillment accuracy very seriously and ship all orders directly from our own warehouse.

Based on our records, the items referenced in this review were not fulfilled by our company and the packing slip you sent us is from another company. We’ve reached out privately to review the shipping details and are happy to continue investigating any documented discrepancies.

— Avigail Adam Team

Avigailadam からの回答

2026年1月26日

Hi Dora,

I’m so sorry to hear about your experience, and thank you for taking the time to share this feedback. We never want any customer to feel dismissed, reading this honestly leaves us feeling pretty yucky, because it’s not the kind of experience we ever want our customers to have.

At the moment, we’re having difficulty locating your order on our end, which makes us think it may have been placed under a different name or email address. We would truly love the chance to look into what happened and get clarity on where things went wrong.

If you’re willing, please email me your order number (or the name + email used at checkout) at Paige@avigailadam.com
, and I’ll personally investigate right away and work to make this right. We also really appreciate you calling this out , we want to learn from it and improve moving forward.

Warmly,
Paige
(Head of Ecom)

Avigailadam からの回答

2026年1月26日

Bonjour Alain,

Merci beaucoup de nous avoir contactés. Je suis sincèrement désolée que cette livraison ait été stressante et décevante. Je comprends tout à fait à quel point il est frustrant de voir le suivi rester bloqué au même endroit, surtout pendant les fêtes.

J’ai consulté votre commande ainsi que les détails de suivi de notre côté. Votre commande a été passée le 28 novembre et expédiée le 3 décembre. D’après le suivi, elle est restée environ 5 jours à l’aéroport de New York, et la plus longue attente s’est produite lors de son traitement par les douanes. En période de forte affluence pendant les fêtes, les douanes peuvent parfois être un peu plus lentes que d’habitude, et malheureusement une fois le colis en transit, ces délais sont hors de notre contrôle.

Cela dit, lors du passage en caisse, vous avez sélectionné notre option standard de Livraison Internationale, indiquée comme Préparation + 7 à 21 jours ouvrés — et d’après la chronologie, votre colis est bien arrivé dans ce délai.

Petite note pour l’avenir : nous proposons également UPS Worldwide Expedited (Préparation + 1 à 5 jours ouvrés) pour les moments où vous souhaitez que votre commande voyage un peu plus rapidement.

Nous sommes toujours reconnaissants lorsqu’une déesse choisit de commander chez nous, et nous vous remercions sincèrement pour votre patience pendant que votre pièce faisait son voyage à travers le monde. J’espère que l’attente en valait la peine. Si nous pouvons faire quoi que ce soit pour vous aider, nous sommes là.

Avec gratitude,
Paige
(Responsable E-commerce)

Hi Alain,

Thank you so much for reaching out, I’m truly sorry this delivery felt stressful and disappointing. I completely understand how frustrating it is to watch tracking sit in one place, especially during the holidays.

I took a look at your order and the tracking details on our end. Your order was placed on November 28 and shipped on December 3. It looks like it spent about 5 days at the New York airport, and the longest pause happened while it was being processed through customs.

During peak holiday season, customs can sometimes move a bit slower than usual, and unfortunately once a package is in transit, those delays are outside of our hands. That said, at checkout you selected our standard International Shipping option, which is listed as Fulfillment + 7–21 business days — and based on the timeline, your package did arrive within that window.

Just a note going forward - We also offer UPS Worldwide Expedited (Fulfillment + 1–5 business days) for those moments when you’d like your order to travel a little more swiftly.

We’re always grateful when a goddess chooses to shop with us, and we truly appreciate your patience while your piece made its journey across the world. I hope you found the wait worth it. If there’s anything we can do to help, we’re here.

With Gratitude,
Paige
(Head of E-commerce)

Avigailadam からの回答

2026年1月26日

Hi Marie,

Thank you so much for sharing this, and I’m truly sorry the wait felt slow and disappointing. I completely understand how frustrating it is when you’re excited for an in-stock piece and it doesn’t arrive as quickly as you hoped.

I took a look at your order’s journey on our end: we received it on November 28, shipped it on December 3, and it arrived in London on December 15. You selected our standard International Shipping option at checkout (fulfillment + 7–21 business days), and your package did arrive within that window, though I absolutely hear you that it can still feel like a long time when you’re waiting.

Because we’re a very small team fulfilling thousands of holiday orders, we do note that fulfillment can take up to 30 business days during our busiest season. Most in-stock orders typically ship within 5–10 business days, and we were happy to get yours out in under 5 business days.

Thank you again for supporting our small business and for your patience while your piece made its way across the sea. We truly appreciate you.

Warmly,
Paige
(Head of E-commerce)

Avigailadam からの回答

2026年1月26日

Hi Leann!

OBSESSED right back! This review just made our whole day. ✨😭

We’re so happy to hear how much you love your Avigail Adam pieces, and that the Better Together set has your heart for life. Feeling like a true princess is exactly the energy we hope every goddess feels the moment she puts it on, and we LOVE hearing that it’s comfortable enough to wear all day, too.

And the fact that you got a second one so you and your bestie could match?! That is the most magical friendship story ever. We’re honored to be your go-to accessory for vacations, ren faires, and concerts; truly the dream lineup.

Thank you again for the love and for being part of our queendom.

With gratitude,
Paige
(Head of E-Commerce)

Avigailadam からの回答

2026年1月26日

Hi Amalia,

I’m truly sorry for your experience, this is not the kind of service we want any goddess to have. You're right to be upset.

There were multiple issues on our end that caused an unacceptable delay, and we also failed to communicate clearly and proactively along the way. That is on us, and we genuinely apologize.

I want to let you know that we’re taking your feedback seriously and are using your experience as an opportunity to learn and improve internally behind the scenes.

With gratitude,
Paige
(Head of E-Commerce)

Avigailadam からの回答

2026年1月26日

Hi Amanda!

CONGRATULATIONS and thank you so much for this magical review!

We’re beyond honored that you chose our pieces for such a special moment, and it makes us so happy to hear they’ve already found their way into more memories beyond the wedding. We once had a bride share that she wears hers every year on her anniversary, and I’ve always found that so incredibly special.

"Elvish” is truly the highest compliment, exactly the kind of otherworldly, radiant energy we hope our pieces bring out in every goddess. ✨

Wishing you a lifetime of love, beauty, and enchanted moments.

Thank you again for letting us be a small part of your story.

With Gratitude,
Paige
(Head of E-commerce)