Axiom Gaming レビュー 6

Axiom Gaming からの回答

2026年2月25日

We sincerely apologize for the inconvenience and the delay in our response. It appears your original email did not come through our system, which is why it was not acknowledged. We have now received your message and have responded to your inquiry.

We want to make this right and get your system back up and running as quickly as possible. Based on the issue you described, it is likely that a SATA or power connection may have come loose. This is typically a simple fix.

Please follow up with us via email so we can guide you step-by-step through troubleshooting. If needed, we can also initiate an RMA to have the system shipped back to us for inspection and repair.

We appreciate your patience and look forward to resolving this for you promptly.

Axiom Gaming からの回答

2026年2月3日 に更新

We're sorry to hear this experience was frustrating.

After the system was returned to us, our intake inspection found physical damage to the product that was not present prior to shipment. For that reason, the return did not qualify for a full refund, and a partial refund was issued in accordance with our return and damage policy.

During inspection, the system was also powered on and showed signs of use, including a user profile set up under the name "Marty DuMont." This indicated the product had been used after delivery and prior to return.

All findings were documented at the time of inspection with photos and internal records. When a returned item shows physical damage.

We also made multiple attempts to facilitate the return by providing return labels, but the process was delayed despite our efforts to assist. If Trustpilot or the sales platform requests verification, we are able to provide the documented evidence for review.

Edit: For clarity, the order subtotal was $539.99. A partial refund of $216.00 was issued due to physical damage identified during intake inspection, with no additional adjustment made, leaving a final balance of $323.99.

The return label was provided on Wednesday, December 3, 2025, and the return was received and marked delivered on Thursday, December 11, 2025, at 12:25 PM. The partial refund was issued during this timeframe.

Marty reached out to us today regarding this matter, despite the partial refund having been issued about two months ago.

Axiom Gaming からの回答

2025年12月29日

Thank you so much for the kind words! We're really glad to hear you're enjoying your PC and that our support team has been able to help whenever needed. Providing quick, reliable service is very important to us, and we truly appreciate you taking the time to share your experience. Enjoy your PC, and don't hesitate to reach out if you ever need anything in the future!

Axiom Gaming からの回答

2026年2月3日 に更新

We're sorry to hear about your frustration and appreciate the opportunity to clarify.

We have not refused warranty service. As explained previously, our warranty process requires the system to be returned for inspection so we can properly diagnose the issue. This is a standard and necessary first step before authorizing any repair, replacement, or refund.

We have offered to proceed with warranty service and provided next steps should you wish to move forward.

We remain willing to assist and will fully cooperate.

Thank you.

Edit: Since 12/29/2025 09:10 AM a prepaid return shipping label has already been provided; however, the system has not yet been shipped back to us for inspection or repair.

Axiom Gaming からの回答

2025年11月22日

Thank you, Antonio Gonzalez. I'm really glad I could help you get everything running smoothly. If you ever need anything else or have questions down the line, I'm always here to assist.

Axiom Gaming からの回答

2025年10月22日

Hi Ashley, thank you again for sharing your experience. If Lightroom still feels a bit slow, it may help to make sure hardware acceleration is turned on so the program can use your graphics card for image processing. To check this on Windows, open Lightroom and go to Edit → Preferences → Performance, then under Use Graphics Processor select Custom and enable Use GPU for image processing (Full). After that, restart Lightroom and see if performance improves when zooming, brushing, or switching between images. For more details, you can read Adobe’s article titled Graphics processor (GPU) FAQ | Lightroom at https://helpx.adobe.com/lightroom-cc/kb/lightroom-gpu-faq.html

Thank you for choosing Axiom Gaming.