Ayoonishop レビュー 8

Ayoonishop からの回答

2025年4月24日

Hi Lana,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to respond.

We would like to clarify a few points regarding your order. When we were informed that the specific lenses you ordered were temporarily out of stock, we reached out to notify you right away. At that time, we provided you with a clear choice: either wait the short period (four days) until restock and dispatch, or cancel the order for a full refund. We strive to be as transparent as possible with any delays, and your order was processed in accordance with your chosen option.

Regarding your concerns about the lenses, we take product quality and customer safety very seriously. The brands we retail are internationally recognised for their high quality and exceptional comfort, and they meet CE certification standards. These contact lenses are trusted by thousands of customers worldwide and are among the top-selling in their category. That said, everyone’s eyes are different, and some may have sensitivities or reactions to certain products. If you experienced discomfort, we strongly recommend discontinuing use and consulting with an eye care professional.

You also mentioned the product not matching what was shown on our website and TikTok. We take great care to represent our contact lenses accurately using natural lighting and real-life results, but due to differences in lighting, eye colour, and screen resolution, some variation is always possible.

We’re particularly surprised by your comment about not receiving a response from us. We monitor messages every day and do our best to reply within 24 hours. Upon reviewing our records, we can confirm that all of your emails were responded to promptly, within this timeframe. If you ever feel a message has gone unanswered, please don’t hesitate to follow up, as we’re here to help.

We regret that your experience with our service left you feeling unsatisfied. Your feedback is important to us, and we are always working to improve our processes and communication. If there’s anything further we can do to assist you, please reach out—we would be happy to help.

Best,
Ash
Customer Support Team
Ayoonishop

Ayoonishop からの回答

2025年4月24日

Hi Shardz,

Thank you for your lovely review! We’re so glad the light blue lenses worked beautifully for your dark eyes—that realistic look is exactly what we aim for.

The blurriness may have been due to mixing up the left and right lenses, as you mentioned. Great observation!

We really appreciate your recommendation and kind words. If you ever have any questions or need help choosing your next pair, we’re always here to help!


Best,
Ash
Ayoonishop

Ayoonishop からの回答

2025年4月24日

Hi Ruksar,

We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused.

A lens causing discomfort is never acceptable, and we take quality issues very seriously. All our lenses go through strict quality control, but on rare occasions, a defect may occur. In such cases, we’re always happy to help with a replacement or refund.

We’ve also checked our inbox and couldn’t find any unanswered emails under your name. It’s possible the message didn’t come through or was filtered—please feel free to resend it, and we’ll make sure it’s addressed promptly.

Your satisfaction is important to us, and we’d love the chance to make this right.

Best regards,
Ash
Ayoonishop

Ayoonishop からの回答

2025年4月24日

Hi Jenin,

Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with your order and finding the lenses super comfortable—that means the world to us.

We appreciate your support and can’t wait to serve you again soon!

Warm wishes,
Ash
Ayoonishop

Ayoonishop からの回答

2025年4月24日

Hi Chloe,

Thank you so much for the kind words! We’re so happy you loved the lenses and had a great experience with our service.

We truly appreciate the recommendation!

Best,
Ash
Ayoonishop