Bags Of Love US レビュー 785

We set up an online store just to use a custom glasses case product on this website. We had made a custom case for my mom as a gift a year ago. Everyone loved it and we wanted to sell them. The case had her name on top, and a print on bottom. So we reached out to Bags of Love via their online chat service to ensure that it was ok with them that we print & sell their products in this manner (which it was & we have screenshots of that convo), proceeded to set up the whole company, and then went to work creating tons of material for our store based on this glasses case. People would be able to customize it with their name on top, and choice of photos, etc. We got our first customer, which we were excited about. We received the case in the mail, and the print of her name was REALLY off center. We went back to the Bags of Love website, pulled up the design template mockup that we had filled in to order the product, and that design was perfectly centered. We contacted their customer service team with 2 photos (one of the actual case & how off it was printed, and one of the centered online design mockup). They informed us that this inconsistency with printing would continue to happen if we kept ordering products, and that centering would never be able to be guaranteed. They replaced this one order but notified us that they would not be doing so for future orders for our store, and that they didn’t want any future complaints. When we suggested that they state clearly on the glasses case page that there’s a margin of error in print, or that they can’t guarantee centering (which would’ve saved us all this trouble if we had known), they directed us to read the guidelines on the glasses case page, which we proceeded to re-read a second time and still found no information there regarding a warning about what we experienced. We’ve wasted money, time and effort that could’ve been avoided if they were more transparent on the product page. And we were surprised that it could get through their quality check as well without someone catching how off-center it was, didn’t give us a lot of confidence in their process. My husband and I are both graphic designers and we’ve worked with tons of different print shops for a wide variety of things - we’re used to reading print guidelines and working within specific parameters. This experience was a big disappointment as we followed their guidelines and still ended up with a faulty product, and no guarantee of improvement with regards to future products. We’ve since had to totally re-structure our business and it’s unfortunate how much time and energy we lost on this. Based on the experience we had, we don't feel that this company really cares very much about the concerns of people like us, nor are we convinced that they're doing everything they can to provide top quality products with transparent advertising. The product we ordered is not the product we received, and they clearly stated they wouldn't replace future faulty prints. The customer service responses that we got also felt like they were just dancing around the issue a bit instead of dealing with the root of the problem and admitting to fault. Hope this review saves someone else from having a bad experience like we did.

Regards,
Liza & Tim
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OUR RESPONSE to Bags of Love’s reply on Dec 10th, 2020: Thanks for your reply. Unfortunately you’re mistaken, the link you’ve provided is for a different product than what we purchased. You’re referencing a Contrado website, but we ordered from Bags of Love - and the info on there was different. This is what we purchased: Bagsoflove(dot)com/custom-glasses-case We read all design guidelines BEFORE purchase (also took screenshots for our records when speaking to your rep & re-read everything a 2nd time) and there was no mention of an error margin on the print centering, nor warning about the design not being able to be guaranteed correctly printed as it is shown, nor the info about the logo that you reiterated from the Contrado website. If you change the wording on there now, that’s great & that would help future customers which was the original intent of us suggesting you include that info on your site, but that’s not what was available to us at the time of purchase. And sadly, we received our free re-printed case a couple of days ago after leaving our initial Trust Pilot review, and it’s exactly the same mis-print as the first case! You also stated the instructions on the wrong product page that we didn’t order from (Contrado) stated, “..we would recommend repeating your logo with our design tool.” However we DID use your online design tool - after receiving the mis-printed case we retrieved our print design from the Bags of Love order history, and our design was perfectly centered in your template.

I have just received my mug and it is of fantastic quality. The exceptional high resolution of the pictures are outstanding. It really is a beautiful product I am so very pleased with it.
Thank you so much for all you have done and the caring and efficient way you have dealt with me, I wish you every successes in the future.

I placed an order which was a customized hand towel for my nieces. I loved the customer service because they were very helpful in the designing process and the shipment. Thanks!

I ordered the plush photo blanket and I was disappointed at how thin it was; there was nothing "plush" about it. The company responded very quickly and offered me a discount on a thicker blanket. They also refunded me the duty I paid to have it shipped to Canada.

Bags of Love enlarged a 4 x 6 size photo to about 30 x 30 with remarkable clarity. The fabic used was very nice quality. This will work perfectly for my project.

Got my items a few days ago, their ok, not the best quality. I stretched the ear part to see its elasticity, and its starting to unravel. They are not extra large, I for one do not have a small face, I was hoping it was going to cover the entire part, but bought them so I will wear them. Color and text was perfect.

Very fast delivery I was impressed! But it was the incorrect size. I ordered a King Size duvet cover but I received a Queen Size instead. US and Canada sizes are the same. I was in the Canadian website but the sizing was a UK one even thou I paid Canadian funds. They have misleading information on their product option window. Customer service offered a discount if I ordered a new cover again. The cover was on the expensive side so I will wait to see how it washes before ordering the larger size.

My masks were great but the only thing I’d change is making the mask a bit more breathable. I wear glasses and they fogged up while wearing the mask also it gets really warm while breathing because it needs more ventilation. I’m thinking the quilted material used if you want a custom mask may be for your message or photo to come out onto the material but other than that I love them! Also from the time I placed my order until the time I received it was fast so that’s a plus too!🙂

I was looking for a photo album for my son's first try at a professional photo collection. He was getting very ambitious about photography. I sent in a couple pictures he had previously taken to use as front and back covers for his album.
With the COVID going the entire world was on hold. I was curious on my package and sent them an email checking on it. I had gotten a pleasently verifying reply by a Mili whom let me know all was working properly and directed me to where I could see the progress on my item. I was very refreshed.
Upon arrival, the package was well sealed and the album was comfortably wrapped. No problems. When I looked at the album it looked spectacular. Exactly what I wanted.
Thank You...

I just wanted to say that I thoroughly enjoyed the entire process. Designing the product was easy, enjoyable, and versatile. The customer service was prompt and polite and helped me create a great gift that was better than my original idea. The product came on time without delay even during this pandemic. I was also surprised at the level of quality of the product, especially for the price. It was quite fantastic and exceeded my expectations. I absolutely loved it and I am absolutely considering ordering from this company again.

I baught a 60x90 cm printed carpet with fringes.
First things first i was double billed.
They reimbursed less than half of the double billing once a complaint was made about 40% was reimbursed. Then when order was made 5% of a fully symetrical picture of my own design was cropped of by this printing company. So final product was massively flawed. I had to pay another ten pounds for fringes. Alot for shipping.
Quality of fabric for carpet was good but 5% of my design was gone it looked unacceptable. I had sent bagsoflove.com the dpi resulotion and everything. Im not satisfied they have sent me an inadequate product i paid alot for this is unacceptable. Orderno 1481015

They printed the request incorrectly and failed to include all the pieces. Decide for yourself if it’s really a company you want to do business with but frankly I find their service subpar.

As an aside you may want to look at their number of reviews where the people have one review.

I had a terrific experience designing and purchasing kimonos made from my custom fabric design for my son's upcoming wedding. It was easy and the live chat team was so helpful during the process. The final product is beautiful and well made and will look beautiful on the bridesmaids!

I loved finding a site where I could have my own pattern put on needlepoint canvas. The speed and quality amazed me!

Shipping is fast and quick, however people are correct that it is not a U.S based company. I ordered the custom fabric for lycra which I was extremely excited about because I wanted to stop using a printing manufacturer in China. I had never ordered here before and selected yard. It is NOT a yard of fabric guys. A standard yard would be 58in by 35in for lycra. I got in the mail a scrap piece of fabric for $30, I also paid for 1-2 day shipping and got the regular standard shipping. I do like the fabric quality( way better than spoon flower). I looked around the website to see if they did whole sale and they do! I was excited again. Then I went to put in the dimensions for a REAL yard and the cost is $54 dollars per real yard. I save $10 for the whole sale account per yard depending on how much I order. When you purchase over 51 yards you get 40% off which is still $30 per yard almost double what the standard is for whole sale custom printing. Wish I could have used this company. I would recommend for special projects only, I would not recommend any business to use for fabric printing because you can get custom printing much cheaper else wear. I loved the website and how you can scale your own fabric it is probably my favorite feature. Hope this is helpful for other buyers buying fabric.

All the products they can produce is very impressive. I ordered the throw blanket for my wife and was very impressed with the clarity of the pictures printing process on the fabric. However for $148.00 I would expect a much better quality blanket than what I received, kind of a let down in my opinion. I guess the customer is paying for the picture printing process not a quality product.

I love the bags. Colors are good and quality good for the price paid.

Good quality bags and great customer service. Will be perfect if shipping was quicker.

Process was easy, delivery was quick, quality was excellent. I literally couldn't fault any part of it, delighted with what I got (detailed print on a large towel)