Balens レビュー 

I was surprised to read the previous reviews as I have been insured with Balens for over a year now for several different therapies. In that time, I have added more therapies and changed from being a student in some to being qualified and have always found them helpful. They can take a little while to reply to emails but nothing out of the ordinary.

I applied to extend my insurance 9th May. I still haven’t heard anything from them. So bad. They were ok before the pandemic. Sorted out the insurance within a couple of days but now their waiting times are ridiculous.

Took months to review my application. Impossible to reach them by phone, and they take weeks to reply to emails -if they do at all.

Only replied with partial updates or answers to my questions.

If that's how they treat a prospective customer, I can't imagine the criminal level of service they provide if you need to file a claim.

I have found the customer service to be quite poor. The staff I have spoken with so far, via email and phone have been abrupt and lacking courtesy/consideration.

They keep you on the line forever with a recorded message. There is no option to leave a message nor an email.
10 minutes after listening to a lot of gibberish I had to hang up the phone as the message started again from the beginning, again with no option to leave a message contrary to what the recorded message said.
I wish I could sue you for wasting my time. What a disgrace of a company.

On the phone very patronizing, i dare saying passive aggressive, unfriendly...and this is when you're trying to pay for a policy. I leave you to imagine what it must be like when you have to make a claim.
In writing, of course, super professional. Slow compared to other providers
Unpleasant experience
it's worthy paying the extra pennies for a better service