Bambinos & Beyond レビュー 368

Bambinos & Beyond からの回答

13時間前

Hi,

Thank you for taking the time to leave your feedback. Firstly, I’d like to sincerely apologise for the delays and communication issues you experienced with your order.

I completely understand your frustration, particularly having to chase updates and receiving your order in multiple stages over a prolonged period. This is not the level of service we aim to provide.

I have reached out to you directly as I would appreciate the opportunity to discuss your experience further and see if there is anything we can do to improve the situation. We genuinely value your feedback and are always looking at ways to improve our service.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Bambinos & Beyond からの回答

2日前

Hi Sam,

I’m Shannon, the owner of Bambinos & Beyond.

Firstly, I’d like to sincerely apologise for the delay with your order. I completely understand your frustration and am very sorry that we have not met the expected delivery timeframe on this occasion.

I have personally escalated this with Cosatto’s management team and have been advised that the item is due to arrive with us tomorrow. As soon as it reaches us, we will dispatch it on a next working day service and provide tracking details.

Thank you for your patience and for bringing this to our attention. If there is anything further I can help with, please feel free to contact me directly.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Bambinos & Beyond からの回答

2日前

Hi,

I’m Shannon, the owner of Bambinos & Beyond.

Firstly, I would like to sincerely apologise for the experience you've had with your order. Having read your review, I completely understand your frustration and can see why you feel let down.

Unfortunately, this particular car seat was affected by an unexpected stock issue. As soon as we became aware of the delay, we worked with our suppliers and alternative stock locations to try and source the item as quickly as possible. However, it is clear that we have fallen short not only on the delivery timescale but also on keeping you adequately informed throughout the process.

I am particularly sorry that you were advised of a delivery timeframe that we were then unable to meet, and that you were left waiting for an order without receiving the updates you deserved.

While stock issues can occasionally occur, the level of communication you received is not the standard we aim to provide. I completely understand your decision to request a refund and apologise that we were unable to fulfil your order as expected.

Thank you for taking the time to leave your feedback. We take comments like yours seriously and use them to improve both our stock management and customer communication processes going forward.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Bambinos & Beyond からの回答

7日前

Sorry that your experience wasn’t up to scratch this time.
We do work hard to keep customers updated but we take on board your comments and thanks for your honest review.
We sent a voucher for the damage to the box. Was this received? We hope to see you shopping g with us again soon and we hope to restore your faith into Bambinos team.
We truly appreciate you being a repeat customer of ours and welcome any suggestions to further better your experience with us here.
Thanks again
Claire x

Bambinos & Beyond からの回答

2日前

Hi,

I’m sorry that you feel this way about your experience. However, I do feel it is important to provide some additional context.

Your Oyster 4 stroller was initially quoted based on the condition described prior to inspection. Upon arrival, our pre-loved team found a number of issues that had not been disclosed, including significant cosmetic wear, staining, missing logo lettering and a damaged front wheel. As a result, the valuation was revised to reflect the condition and repair work required.

You were under no obligation to accept the revised offer, and when you declined, we arranged for the stroller to be returned to you at no cost, despite our usual charges for failed buyout collections.

Unfortunately, during return transit, a loose wheel inside the packaging caused damage to the recline lever. As soon as this was brought to my attention, I apologised and offered a goodwill solution by honouring our original £250 valuation despite the condition issues identified during inspection. This offer was made so that you would not be financially disadvantaged by the damage caused whilst the stroller was in our care.

We always strive to resolve issues fairly and professionally, and I am sorry that we were unable to reach a resolution that satisfied you on this occasion.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Bambinos & Beyond からの回答

12時間前

Hi,

Thank you for taking the time to leave your feedback.

Firstly, I’d like to apologise that your experience has left you feeling this way. We take comments regarding delays and communication very seriously, particularly when customers are preparing for the arrival of a new baby.

Unfortunately, I have been unable to locate your order from the information available on this review. I have therefore reached out directly to request some further details so that I can fully investigate what happened and review the circumstances surrounding your order.

Once I have been able to identify your order, I would welcome the opportunity to discuss your experience further and see what we can learn from it.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Bambinos & Beyond からの回答

12時間前

Hi,

Thank you for taking the time to leave your feedback.

Firstly, I’d like to apologise for the frustration and inconvenience caused by your delivery experience. I completely understand how difficult it is to arrange time away from work or stay at home waiting for a delivery, particularly when there is uncertainty around when it will arrive.

Having reviewed your order, I can see that your travel system was a pre-order item. We were actually pleased to be able to dispatch your order earlier than the estimated arrival date provided at the time of purchase. Unfortunately, the issue arose after dispatch when the courier delivered only part of the consignment, resulting in the remainder of your order arriving separately.

Whilst this was outside of our direct control, I appreciate that from your perspective you ordered from us, and therefore the overall experience is what matters. I also acknowledge your comments regarding communication and understand that more proactive updates would have helped reduce the uncertainty and inconvenience caused.

We genuinely value your custom, especially as a returning customer, and I am sorry that this experience did not reflect the standard of service you received previously.

Kind regards,

Shannon
Owner, Bambinos & Beyond