Barclays UK レビュー 

Barclays rejected valid £500 ATM claim & closed accounts unfairly
39-year loyal customer. Same Asda Wheatley ATM failed twice (£500 each time). First time, Barclays checked CCTV/logs & refunded immediately. Second time? Rejected my dispute with no notification, investigated wrong ATM, and implied I was lying. No app alerts, conflicting closure info, hours wasted on hold. Now closed my accounts + joint account with ex-husband after vague “internal review”. Awful service—taking to Ombudsman. Avoid

Tuesday 16th February 2026.It was my first day of Banking using a Buisness card to place funds in. Sonya from Barclays was very patient and kind and fully explained the process. This young lady is an asset to Barclays Bank Cramlington. Thank you Sonya and team Cramlington.

Barclays are absolutely incompetent. Their staff intimate that NS&I (A Government Body) are scammers and have blocked my account to pay into them. Unless you are not aware Barclays, NS&I is also an executive agency of the Chancellor of the Exchequer (HM Treasury). THEY ARE NOT SCAMMERS.
There's a Problem
Error Code: 1176
Sorry, we can't log you into Online Banking at the moment. Please call us on 0345 600 2323 (from outside the UK, +44 2476 842063), quoting code 1176. Calls to 03 numbers use free plan minutes if available; otherwise, they cost the same as calls to 01/02 prefix numbers. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.

This is what I got when I tried to log into my account.
I first contacted a Kennedy who asked me security questions. That’s fair enough but when he could not even find one of my standing orders it beggar’s belief (be too extraordinary to be believed or described).
I was then put onto an unbelievable individual called Entela who should NOT BE WORKING for Barclays and most certainly not be working unsupervised from home. No disrespect for those that do work from home and are conscientious and considerate towards customers and do a fantastic job.
Entela will deliberately and intentionally cause customers deliberate distress and will totally ignore what is said to her. She deliberately refused to state which branch she worked for or give me a reference number for the phone call. Barclays I wish to make a GDPR request and obtain a copy of the phone conversation and a request for this conversation to be issued to me in writing, word for word.
She stated that my computer had a remote access device attached within it and refused to state what it is or get anyone else to tell me. She falsely stated that Barclays had rung me on my land-line which was a deliberate lie.
I will be contacting the CEO of Barclays as I have had enough of being involved with individuals who just could not care less towards others.
We’re the nation’s savings bank.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
Not if you use Barclays.

I hold a Barclays bank account ,however I only use the account when I am going to pay bills ,whenever m the near to due I put the money in the account ,I don't use the card in shop are to buy any thing only some I will up my online lotto which is only 10 pound, however when I check my account some to make a purchase my account however because as much money wasn't in the account the payment didn't go through ,I change the card ,I receive a new card ,no one have access to my card I don't carry my card with me ,however new card some one spend with my card at five guys restaurant ,not even know that restaurant when I google the name of the shop I realise that they sell burger ,I have my card however someone else using my card, my mine tell me is someone in the bank may have a duplet card using i just change the card ,however when i make the phone call to the adviser she couldn't pronounce my name however I ask her where is this call located she said in India ,she said I will received my money back into the account within two days, by the time the phone call was end I received my money back into the account ,some one from the bank is scamming people the card his a new how this keep happening .

I have held an account with this bank since 1964, and I cannot believe how bad they have become! It used to be when I was leaving school to get a job in banking or insurance, you had a job for life, and one to be proud of. How things have changed. My nearest branch is 18 plus miles away, and to try and get help over the phone is a nightmare!

I have received two virtually identical letters saying that they have stopped payment on a cheque I had drawn, and yes I still do use cheques. They are saying that two cheques had the same number on them! If that was the case then I said I would have two stubs with the same number, which I haven’t. Even if I had two cheques with the same numbers then this again would be their fault as it would be a printing error. To try and explain this to someone over the phone who was probably not even in the UK is impossible!

I will now have to go to my nearest branch in the hopes of sorting out this mess!

One nightmare after another. Barclays does not care about the Customer. Do not bank with them, here's why...

After using the mobile app on a number of different phones over the years, over a month ago, for no apparent reason, I am unable to login. I look up Barclays number, try to call, turns out they offer zero support outside of 9am-5pm (which is not stipulated when you look up the number). Great service Barclays - NOT!

We aren't allowed our phones at work so I call during my break. Which turns into a 2hr episode as the assistant was unable to resolve, she escalated to the tech team that took ages to pick up the ticket, and then had to awkwardly sit with the assistant for ages whilst the tech team looked at it.

I started repeatedly asking them to investigate and call me back explaining how I'm going to have to work all this time back .... They kept refusing saying that if the call ends they will close the ticket and stop working on the issue. I became more insistent and eventually after 2hrs they agreed that they were not resolving the issue and would need to investigate and call me back.

I left very clear instructions on what times I would be able to receive calls due to my work restrictions. They called once, whilst I was working so not able to accept the call. They send you a text that you must respond to if you want them to call you again (and charge you for the text) - also, why are you putting that onto the customer, it's clear that I want it resolved otherwise I wouldn't have sat on the phone for two hours.

I texted them and once again they call me at times that I stipulated I couldn't take calls. Also please note, they let the phone ring twice so it's just enough to say they "tried to call" but so quick that when you do try to answer they've already hung up!

The issue stands unresolved over a month later.

Next nightmare issue: I then have to resort to my online banking but discover that for no reason I am unable to access my credit card. Call them and am told that web access is no longer an option. I raise another complaint that I now have no means to access this as the app still doesn't work. I did receive a call from their team for this issue respecting my work restrictions but after a further 17mins on the phone were still unable to resolve and I'm now waiting for their tech team to review. And obviously they're "Unable to guarantee how long this might take".

Next nightmare issue: After a week or two of using my online banking for my other accounts it then also stops allowing me access so I now have zero access to any digital means of managing my banking.

I am beyond stressed and the level of "customer service" has been an absolute joke.

I have currently moved everything I'm able to a different bank account, waiting for a few final payments to come off and then closing my account!!!

Banks like Barclays don't deserve customers!!!!

Please do not consider Barclays for your banking they do NOT care about you as a Customer or your needs.

I was scammed on eBay by a seller who took my money then closed the site, with no help from eBay I contacted Barclays who refunded the cost of the purchase within two days. I highly recommend Barclays Bank who went above and beyond.

I'd like to thank Michelle and Verity at the Doncaster branch for going above and beyond to help me on Saturday 18th October. My account was under review so I wasn't able to access my account through online banking, I had to go to the branch to withdraw funds. I spoke to Barclays telephone banking team who advised I just needed two forms of id to withdraw money. However this wasn't the case as it was a Saturday and there's no cashier's available on the weekend so they had no access to any money. Though I wasn't told this. Michelle and Verity, worked a way round this so it wasn't a wasted journey. I cannot thank them both enough. They calmed down a very upset mum and worked their way to a solution, when they really didn't have too. I'm so very grateful for your help and support. Absolutely amazing members of staff, I'd like them to receive the recognition they deserve for this. Thank you again.

I visited the new branch in Woking on Monday, very impressed, light and airy. But, the best was a low cash dispenser, especially for people like me being disabled and in a wheelchair. Fantastic you listen.

Perfect service at the Chelmsford branch when discussing a business matter with advisor Justin. He took a lot of time to explain the procedure to us, and was very friendly and approachable.

I wouldn’t even give these 1 star if i could
Did a credit card money transfer offer I had for the minimum amount £100 - bearing in mind I banked with them for over 30 years & have current account with them for the transfer. They applied it to my barclaycard ( the £100 is on there)however 2 days later & it’s still not in my bank account
These are unbelievable in this day & age - it should take around 10 minutes for a transactionlike that tobe done & dusted-not Barclays though
Ive had other crap banking experience,s with the over the years - can’t remember what now
Cannot & would never recomend them.

I am looking for the button that gives minus 5 stars!!!
Let me explain why.
My husband and I have had a Barclay card with them for many years. The bill was paid by direct debit, in full, every month without fail. No problems there.
In September 2024 my husband saw a promotion that if we opened a Barclays Bank account and put a certain amount of money (a lot) through the account we could collect air miles each month.
As we are constantly travelling and avid air miles collectors we went ahead with this deal.
We opened 2 identical accounts in our own names and put the same amount of money in to each account to start it going.
We have rental properties that pay exactly the same amounts each month so one went to into my account and one into his.
In November we were in Brazil and I couldn’t get into the app for my account. I tried over a few weeks then I decided to call them. It was horrendous to get to speak to somebody and an hour later I got somebody. He said he needed to send me a text to confirm my identity. I explained that i was in Brazil for 4 months and couldn’t get any texts. He told me there was not another way to get into the account. I asked him to ask me the security questions but he was adamant that i could not do it this way so eventually, getting nowhere with him I gave up and disconnected the call which was now over 2 hours. I dont use my barclayard when abroad but i do use it in the uk if i need to buy something on the internet and send it to my daughters house.
A month or so later my credit card kept getting refused. I checked the app and it said account closed. I didn’t close it. Even more annoying it was closed the day after I tried to call them the first time. I decided to try to call again, this time I was asked security questions and got straight through. They said they had sent a letter telling me why they had closed the account. My daughter gets my post and sends a photo of everything. There was no letter.
They would not tell me why my account and barclaycard was cancelled. They said I had to go into the bank but i was away out of the country until march and could not do this. I had had some refunds onto my card which they did refund back to my account. 4 weeks later I received some more refunds so
I rang them again. This time they said they would not refund me I had to go to a branch, I told them I was not back until March but they said I had to go in. The day I returned to the UK I went to the branch to be told they couldn’t refund me, I had to call on the phone. I told them I had already called and they told me to go into the branch. They said they could not tell me why the accounts were closed but eventually the lady said it was something to do with none payment of the credit card. I told her that couldn’t happen as it was a direct debit in full. Anyay off I went and rang them again only to be told to go into the branch. This went on 4 times back and forward before I asked to see a supervisor. I was given a guy that looked like he was still in primary school and he could not help me. I was getting very very annoyed and refused to move from my seat. I made myself comfortable for the long haul. He eventually went and got a supervisor (i was worried they would get the police to escort me out) and they said to make a complaint. Eventually I received an email to say sorry this happened, blah blah and to ring them to get my money back and they would also give me £25 compensation. I am out of the county again so this morning I rang from Canada. I was on for over 1 hr and got cut off because it used all of my money whilst they kept putting me on hold. They could not find the authorization for the compensation payment on my account they kept putting me on hold to speak to the complaints dept. my phone cut off. I had to put more money onto my phone to ring them to start all over again. I rang again, I was on the phone again for over an hour. They kept trying to put me on hold again so I just told them to refund the money on the credit card. So I never got my compensation of a measly 25 pounds which does not by far cover my many many very long international phone calls, nor my travel expenses to and from the bank nor todays international calls which have just cost me £35
I still don’t know why they cancelled and closed everything they just keep saying they sent a letter which i did not receive.
I now am very worried if they do the same to my husband who still has his account, running exactly the same way that i was running mine.
I am also very happy with my bank that i have had for many years and did not want to change.
I actually got off very lightly from them as the stories I’ve read in the papers and internet are far worse than mine.
They could be so much better than everybody as they have the means and experience but they just choose to be completely and utterly annoying nincompoops!! And that’s me being polite!!
Just go to a different bank, it starts with S and has a lovely red logo.

If I could, I would select less than 1 star! Barclays Business UK is the worst High Street Bank I have dealt with...
Firstly the identification process almost always fails and they block you from calling again unless you go to a branch with an ID or wait 24 hours to re-call. They say it's for security reasons but all other banks also have security measures in place that are not so complicated or
I had an issue with a direct debit payment and the Barclay Commercial team claimed it was the fault of the Debit Card team so I had to call them separately multiple times as they are two different sister companies although still under Barclay's umbrella (this to simplify things!)
In the end, the issue has not yet been resolved after hours spent on the phone - seriously?!? - because they are still finger-pointing each other plus there are always extra-security questions to pass that I mysteriously fail and we cannot proceed to log in my complaint... wow!!!!!!!... I can just say I'm speechless for such a big brand that cannot live up to its standards!

Absolutely disgusted with barclays. Been with them for years. Was victim of burglary two mobile phones were stolen. I then was defrauded out of thousands of pounds which wasn't purchases I made. Proved that I didn't make purchases they even had a crime number from police, Emails that I had written to the companies that were constantly charging my cards. Asked for my money back but had no response from them. Had a letter from police to forward to bank as the bank asked for the police to call them but police said they don't call banks so thats why i had a letter from police. Every
person I spoke to at barclays logged it as a different issue, because they wasn't sure what to put it as which has caused lot of confusion. Barclays told me I could have my money back as they could see it was fraud. I waited the 5 days for it to go back into my account to be told after waiting 5 days that they had changed their mind and now they won't give me a penny back. 12 years in nhs have just retired for medical reasons and have had my nhs money stolen. Thanks for not keeping my money safe barclays and allowing fraudulent transactions to take place and leave me with no money at all. Will advise people to stay away from barclays because if anything happens to your money in the thousands its practically impossible to get it back.

I have tried to call on several occasions and always had to abort the call due to the long wait. Spend almost 30 minutes waiting on the telephone line today to update my home address only to be told that they cant do it because I cant receive the security code because there is no mobile signal in my area of the country!! My options given were to go to a different area to get mobile signal (5 miles) or go to the nearest branch (<10 miles). They seriously need to consider that not everybody has mobile signal and with all the branches they have closed they need to come up with an alternative security possibility that does not discriminate against those folk living in rural areas. I had to go through security Qs to lodge my feedback but this same security couldnt be used to change my address !!!! I need a new bank as updating the same details with HSBC had a limited wait on the line and they were able to achieve this task, this is a pity as the lady who took the call was very nice

Hi. Tried to call the bank's hotline two days in a row for 45 minutes each, even though the queue was supposedly 15 minutes long. I call at different times and I can say it 24/7, it's some kind of scam. I admire this "great brain" who came up with the idea of eliminating branches. Of course, he didn't think about increasing the appropriate number of people on the phones. I think we need to change the bank.

Informed barclays of a death in June, to recievie a letter at end of June to say any balance needs paying in 3 months, because we were not sure how long probate will be we paid with family money which barclays took out on 2nd Aug. For them to add onto his credit score that he missed payment in July. When questioned they say someone will be in touch. After 4 months someone has still not been in touch and when we ask they say the same response and have informed me there is no complaints department to escalate the issue. Very poor service when people struggle through this hard times

Spent almost 2 hours in their Woking branch to prove my ID as there was something wrong when I tried to apply for a switch service from my previous bank. They did everything except take my blood to prove who I am. I had to show them previous bank account statements with other banks, take selfies, everything. Although the one staff member Alyha was very professional, after almost 2 hours of sitting there and doing everything they said I only qualify for their most BASIC account. I have £91,000 in my savings account with my other bank and own 2 properties but apparently that’s just not good enough for bringing my assets over to Barclays and therefore I only qualified for an account they probably give to students or immigrants. Absolute state of this bank. Aweful!!

Previous / old phone number still receives Barclay's confirmation / identication requests for my attempts to pay online !... despite removing it from my account to be used by other member of the family on another account, and after Barclay's confirmed the number has been updated. Practically MY PAYMENTS are supposed to be confirmed by a 3rd party :))) . I'd understand Barclay's attitude if they'd declare themselves SCAMs or if they'd be based in China...Russia... I can't have a saving account for the "simple reason" I've joined Barclay's after 2008 , they just don't manage the personal information SAFELY and SECURELY , there is a mock of communication "by default" , blocked perfectly safe transactions due to "high A.I.", and nowadays you can't pay online for a 2nd class stamp without TEXT MESSAGE identication ... while your phone number just dosn't get updated ! And it is a hassle to move the account from Barclays !