BareEarth レビュー 26

Was promised free shipping then didn't get free shipping. Was promised an order cancellation and didn't get an order cancellation. Was promised a full refund and didn't get a full refund. Was promised twice a supervisor would call me and a supervisor didn't call me. Just all around an insanely bad customer experience.

I returned order in full and they refused to refund £253.59, they’re SCAMMERS . Also PayPal refused to give me a refund through their “buyer protection” service which is draconian & obfuscated it’s not worth the “paper” it’s written on! To make a claim is awkward & cumbersome, not user friendly. The staff didn’t explain the rules clearly, when I asked them to pass on new information they didn’t. The complaints system is the same, you can only enter 100 characters to explain the issue, why? Why can’t they have an email form where you can give the full details? At one time you could actually email them and have a proper conversation, that’s gone, cut backs to customer service, says it all.

I ordered two twin grounding sheets and received them at end of November. I have been washing them on gentle. Its miw mid April and the grounding rivets are coming off the sheets. I find them in my washer and or dryer. Now the cords won't attach and stay attached to the sheets. Because it's outside of the 90 days they won't do anything to help even though I would call it a manufacturing defect. Not worth the money so he sure to spend your hard earned dollars on a company that cares more about their clients health than these people.

Here we go again! I’ve already been burned by Grounding Wellness and now it’s Bare Earth Life. Almost 30 days and 2 attempts at getting ahold of them. No grounding sheets. No response. I’ve been alive for 67 years and have never experienced anything like this! Now I’m thinking all the good things I’ve read about this product is all crap made up by these companies just to rip us off. Hahaha. Not funny. I’m going straight to a national consumer protection agency to put these people down and have given up on grounding sheets. To the companies who might actually sell something like what I read, these rip offs are making this bad for you.
Peace and please be careful before you give your money away to thieves.

I love their products,so good!
I received my coffee quickly and at reasonable cost.The coffees are really good!
I will continue to order their products,and i really like that they are focused on improving health naturally.What a great idea.

DO NOT USE.
I tried to cancel within 10 minutes of ordering as my partner had already ordered one else where.
I received an email back straight away saying it had gone into processing.
I have responded asking for help but nothing back yet.
Can’t comment on the product as I haven’t received it and will now contact PayPal to assist

Minimal response back from customer service. Have not received the product yet, was sent to the billing address by accident; but still hoping for a good product.

Unethical practices. Point of sale website unclear - pushed sale through without final confirmation. Called Bare Earth within 35 minutes of purchase and they said they could not cancel the order because it was already "processing". Did not offer any solution. When pushed they said I could refuse delivery and have the item returned and it would be refunded otherwise a 25% restocking fee would be charged. They could not tell me what carrier would be shipping the item. I would rather buy from small businesses but practices like this is why Amazon wins.

My blanket came in 3 days. Honestly I was surprised. The box was heavy & I thought what have I done by ordering something I can't even pick up off the porch! It is heavy to sleep under but I fell asleep rather quickly which is unusual for me. I have been able to change positions n still be completely covered. I am satisfied for now. We'll see what happens when the air conditioner comes on.

STAY AWAY FROM THIS COMPANY!!!

Tried to cancel my order before it was shipped and they said it could not be cancelled. They said just 'REFUSE' the package and it would be returned to them - EXCEPT - there was NO RETURN ADDRESS on the shipping label.

Trying to contact the company is worse than impossible. Their third party distribution company does not answer the phone. They request you leave a message with your name, email address, and phone number. Left multiple messages with ZERO responses. Sent multiple emails requesting an RMA for an UNOPENED package. Same result - NO RESPONSE.

Finally went to my credit card company to initiate a dispute with the hope that they will respond and issue an RMA and credit.

After posting this review, the company finally made contact. Thirteen days after I initiated my request to cancel my order. They issued a RMA and told me I had to pay for the return. Not an issue as I still advise future customers to not do business with this company based upon my (and other customers) inability to easily cancel or return unopened products.

The blanket and cover perform exactly as the advertising and reviews described. My wife is finally able to actually sleep through the night. I do worry that she will abuse the privilege and nap often during the day!

The blanket is lively, but will be too warm fie summer months. I have been trying to return the blanket for over a week. When someone did finally return my call, your return process is cumbersome and makes me, the customer do all the work. Offering a 20% discount to keep the blanket was beyond insulting. The fact that I need to track the package and try and got a hold of someone in the company once it's been delivered is absolutely ridiculous. Don't YOU have a way to track when YOU receive a retun. I think you are purposefully making the process hard, so there are no returns. You shoukd be ashamed of your customer service policies.

Delivery was timely.Ordering was easy. The blanket itself looked good. But it was too heavy and heated up, which a reviewcI had read said it did not do. By all means skip the cover. It's impossible to get the blanket straightened out inside the cover.

Easy ordering and good updates on delivery progress. Love the product

Worst Customer Support ever!
Do employees even work at this place? The "create a support ticket" link doesn't work on their site, if they answer the phone, it's only after an extremely long hold, and there are ZERO replies to customer emails. They shipped products to me in error, charged me, won't cooperate about a refund, and tell me that I need to pay the return shipping fee. This place is a JOKE! Don't waste your time.

Please be aware that this is not a functional company. The staff people are very polite and professional but you wait on hold for over 30 minutes and up to an hour to reach anyone. Emails are not answered. The return process is that you pay for return shipping and they will take a restocking fee of 25% if they claim it is not in good shape. Make sure you document your item with pictures before returning it. It is your responsibility to have the package tracked and they will not contact you once the item is returned. Then you have to again call them and wait on hold to finalize the return. I was offered 25% off to keep the product. While this does not seem worth it, if the company claims the restocking fee and there is no way to dispute that, then it is worth it to bite the costs and walk away. I would never purchase anything again from this company.

BareEarth delivered as fast as Amazon and I love the blanket.

They refuse to honor their return policy by ignoring repeated attempts to contact them.

Love the weight of the blanket. Wonderful sleep.