Barnstaple Equestrian Supplies ロゎ
りェブサむトにアクセス

Barnstaple Equestrian Supplies レビュヌ 

118
•
TrustScore 5段階評䟡の4.5

4.6

乗銬甚品店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Fantastic customer service at this gem of a local tack shop. I ordered in some boots but when they came I didn't like the cut on me - just personal preference. It was no problem at all, I was soon sho... もっず芋る

5぀星のうち5の評䟡

Bought 2 x Gallop hybrid stay dry fly rugs,1 6ft6 for my mare, 16hh id/tb and 1 6ft for my connemara pony, 14hh and a bit wide! These rugs are excellent quality 1200d waterproof bit that goes right f... もっず芋る

5぀星のうち5の評䟡

We love a trip the Barnstaple Equestrian supplies. Always super helpful, this time we needed help finding a fly mask for pony. After 2 attempts in other shop the assistant suggested a mix and match of... もっず芋る

5぀星のうち5の評䟡

It’s a very well stocked shop run by friendly staff. A nice surprise to find it’s a mini deli too with local produce from bacon, artisan bread and cakes. My friend and I had a coffee and cake sat outs... もっず芋る

䌁業情報

  1. 乗銬甚品店
  2. 銬茞送提䟛業者

圓該䌁業による蚘述

Despite being new to Trustpilot our equestrian business has been established since 2014. Based just outside of Barnstaple, we offer both an in store shopping experience and ecommerce service to our 30,000 plus customers. From our North Devon Tack Shop we supply animal feed and bedding to equestrians, small pet owners and small holders across North Devon. We also offer ALL you need for you and your horse. Our experienced fitters ensure the very best of fittings for your safety equipment, including riding hats, boots and body protectors. We have all the top brands for horse owners, with horse rugs, tack, rider clothing for all ages and gender. Our dedicated online team despatch over 20,000 parcels a year across our wide range of equestrian products to horse lovers across the UK. Our online chat and telephone support lines are manned by experienced horse owners and pride ourselves in offering great customer service to our customers. e

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

118件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 16に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(118)

過去12か月のレビュヌ数: 77件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Good deal, with great customer service

We were delighted with the product, but when I ordered I didn't check the delivery address and it was a few days later that it was discovered to be an old address of ours. It was very easy to deal with Barnstaple Equestrian Supplies, even though it was over a weekend, and the error was corrected without any fuss.

2026幎1月26日
Barnstaple Equestrian Supplies ロゎ

Barnstaple Equestrian Supplies からの回答

Thank you so much for taking the time to leave us a 5-star review! ⭐

We’re really pleased to hear you had a great experience and truly appreciate your kind words. Feedback like this means a lot to our team and motivates us to keep doing what we do.

Thanks again for choosing us — we hope to see you again soon!

5぀星のうち1の評䟡

Absolutely terrible customer service I


Absolutely terrible customer service I have had a member of staff who was rude. I have been lied to by two members of staff. I have done everything I have been asked to with regard to a faulty product and every time I email or call you just get fobbed off. This is probably the worst customer service I have ever experienced. If there was a reward for untenable customer service I would have no doubt that Barnstaple equestrian would come out on top. I wouldn’t spend another penny with such a disappointing company.

2026幎1月12日
自発的なレビュヌ
Barnstaple Equestrian Supplies ロゎ

Barnstaple Equestrian Supplies からの回答

We are sorry to hear that you felt disappointed with our customer service, as every customer is important to us and we always aim to provide a positive experience.

For clarity, your Gallop Trojan Xtra rug was purchased on 9 November 2025, dispatched on 10 November and delivered on 11 November 2025. A fault was reported on Friday 9 January 2026, almost two months after delivery, relating to stitching on the Velcro straps of the neck cover.

In line with our faults policy, we requested photographs, which were provided. When you contacted us by phone on Monday 12 January for an update, we confirmed that the matter was being handled in accordance with our policy and advised that we were happy to cover the cost of a repair. This was confirmed within one working day of receiving your email and in line with our statutory obligations.

On 15 January, a PayPal claim was raised stating that the order had not been received and that additional items were missing.

As the issue had been escalated via PayPal, we responded through their resolution centre. We are sorry that this situation has been frustrating.

At no point did we refuse assistance, and we were more than happy to work towards a resolution, particularly as you had previously told us how much you liked the rug.

Once the PayPal process has been concluded, we remain happy to offer either a refund or £20 store credit towards the cost of re-stitching the neck cover.

To anyone reading this, please be assured that we always strive to offer friendly, fair and efficient customer service and will continue to work hard to resolve any issues as promptly and reasonably as possible.

PS their dispute against us on Paypal was denied as Paypal sided with us.

5぀星のうち5の評䟡

The service was exemplary and the


The service was exemplary and the knowledge of the products exceptional- lovely friendly atmosphere- will definitely visit/purchase from again

2025幎12月31日
Barnstaple Equestrian Supplies ロゎ

Barnstaple Equestrian Supplies からの回答

Thank you so much for your lovely review! We’re delighted to hear that you found the service exemplary and our product knowledge helpful. Creating a friendly and welcoming atmosphere is really important to us, so it’s wonderful to know that came across.

We truly appreciate your support and look forward to welcoming you back again soon!

5぀星のうち5の評䟡

Brilliant knowledgeable service

Brilliant knowledgeable service, a pleasure to experience , well worth the journey!

2025幎12月30日
Barnstaple Equestrian Supplies ロゎ

Barnstaple Equestrian Supplies からの回答

Thank you so much for your fantastic review! We’re delighted to hear you enjoyed the knowledgeable service and that your visit was worth the journey. It was a pleasure to have you in the shop, and we really appreciate you taking the time to share your experience.

We look forward seeing you again in our shop or online

5぀星のうち5の評䟡

We love this shop

We love this shop
Our second visit for a body protector as my daughter has grown.

Always wonderful help and advice

2025幎12月27日
Barnstaple Equestrian Supplies ロゎ

Barnstaple Equestrian Supplies からの回答

We just love happy customers and thank you so much for your lovely 5-star review! We’re so pleased to hear you love the shop and that we could help again with a new body protector as your daughter has grown. Providing helpful advice and support is really important to us, so your kind words mean a lot.

We really appreciate your continued support and look forward to welcoming you both back again soon! ⭐

5぀星のうち5の評䟡

Great value turnout rug

Lovely, as described turnout rug.Great pricing and really good delivery time. Notified at every stage of the process. Would definitely use again.

2025幎11月24日
Barnstaple Equestrian Supplies ロゎ

Barnstaple Equestrian Supplies からの回答

Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re happy with the turnout rug and that it was just as described. It’s great to know our pricing, delivery time, and updates throughout the process met your expectations.

We truly appreciate your support and look forward to helping you again in the future! ⭐

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報