Basco レビュー 

248
•
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Food is amazing. Little mistake on my side on the order Stephanie from customer service was straight on it and everything was sorted within 2 hours. Really recommend Thanks

5つ星のうち3の評価

Having previously bought a Tabladillo suckling pig joint from Costco which was fabulous I found Basco who seemed to sell the range. I bought the 2.2kg boneless loin/belly. Delivery was quick and excel... もっと見る

5つ星のうち5の評価

I've been ordering from Basco for some years now, with a variety of produce from whole suckling pigs to morcilla, wine and, most recently kokotxas (which I have wanted to try again since having it... もっと見る

5つ星のうち5の評価

Great experience, purchased of Basco a few times now. Having a Spanish fiancé made me look initially and of course loving the food. The steaks, chistora, peppers and jamon are the best. Worth every pe... もっと見る

企業情報

  1. 塩漬けハム店
  2. ・
  3. コールド カット店
  4. ワインの卸売・輸入業者
  5. 海産物卸売業者
  6. 酒類卸業者

さまざまな外部ソースから提供された情報

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

248件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 10%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(248)

過去12か月のレビュー数: 102件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very fast delivery

Very fast delivery, my parcel arrived in great condition, driver very polite and professional,on perfect time, I was informed regularly of the drops, lovely ,juicy,moist, so fresh, I love it .I will buy from now on from BASCO,great quality, fresh and very well packed and kept, very happy with BASCO .

2025年1月31日
自発的なレビュー
5つ星のうち4の評価

They sell quality (and expensive!)…

They sell quality (and expensive!) products.
So when getting a 3kg product when paying for 3.3kg, I was disappointed.

When contacting them they wrote, "we accept as acceptable a 10% tolerance either way".

Well, then you should have this clearly stated on the product page, currently this is misleading and disappointing.

Edit: they refunded me for the difference.

2025年1月21日
自発的なレビュー
5つ星のうち5の評価

Excellent service, delivery and goods quality

Seamless buying and delivery process.
The parcel was delivered in 48 h., even with the standard delivery, in perfect conditions.
The meat, suckling lamb, was still perfectly frozen when delivered.
The meat was of excellent quality and true to the quality advertised.
I will used Basco again for sure.

2024年12月19日
自発的なレビュー
5つ星のうち2の評価

Communication

Had an issue with received order. No phone answer so left message. No returned call that i or next day. Second time it has happened but woint be a third time

2024年12月18日
自発的なレビュー
5つ星のうち5の評価

Great products, great service

I have been buying from Basco for a while now and always been very happy with the service. First of all I can buy authentic Spanish produce not readily available at the supermarket with great quality and reasonable prices but it's also important that they offer good service. I put in my latest order in the afternoon, it was dispatched later in the afternoon and arrived next morning. I can be confident about fast delivery and any chilled or frozen products will arrive well packaged and can go straight in my fridge or freezer.

2024年11月25日
自発的なレビュー
5つ星のうち5の評価

Perfect order and delivery

Perfect order and delivery. The choice is amazing and the products we have sampled so far are outstanding. Looking forward to the cheese, sherry and meats. Highly recommended.

2024年11月27日
自発的なレビュー
5つ星のうち4の評価

It went wrong!

It went wrong!. My order with chilled food was not only delivered to the wrong house number, but also to a the wrong street (thank you dpd).

Can't fault Basco, Customer service quickly tried to remedy the problem and when dpd decided not to correct the issue they were happy to initiate a full refund.

The full refund was received within a few days.

2024年10月8日
自発的なレビュー
5つ星のうち2の評価

poor website, excessive postage

ordered in the past, great foo. However, website is terrible, so slow, and when i can to order, I logged on as an existing client, but I must fill in all my details again. So tedious.
then I came to check out, and they wanted £8.50 for up to 5 day delivery, really!! I emptied my basket

2024年10月16日
自発的なレビュー
5つ星のうち1の評価

I have bought churros from this company…

I have bought churros from this company all the churros i have purchased were broken in to pieces and i cannot serve these goods to my customers even doe i have emailed them continuously they are ignoring my mails i have photo proof this company shi!! and they are not professionals with their job absolutely no customer service whatsoever i have put 8 boxes of churros in the bin

2024年9月19日
自発的なレビュー
5つ星のうち1の評価

unfortunately some chilled food arrived…

unfortunately some chilled food arrived not adequately packed and at room temperature. When I notified Basco they were not keen to sort the problem out even though it was for a tiny percentage of the order. Shame to have poor customer service from a company with great products.

2024年10月9日
自発的なレビュー
Basco ロゴ

Basco からの回答

We do appreciate your frustration regarding this situation. However, as per our terms and conditions, we do require all issues with deliveries and orders be notified to us within 24 hours of receipt of delivery. As your complaint was not received by our customer service team until 48 hours after you received your delivery, we are unable to process this complaint.

Kind Regards,

5つ星のうち5の評価

Top Notch Customer Service

Five star customer care. Special thanks to Alex who got my order dispatched. Delivery was fast too. Ordered Friday afternoon, arrived on Monday morning.

2024年9月20日
自発的なレビュー
Basco ロゴ

Basco からの回答

Thank you so much for taking the time to leave this review. We hope to see an order from you again soon.

Kind Regards,

5つ星のうち5の評価

A true taste of Spain

A true taste of Spain. Everything we ordered was tasty, the cured meats, olives, cheese, pork. The Iberico pork is Devine, we liked the recipe ideas on the website. We followed the recipe for the Iberico pork on the website and we were not disappointed. The croquettes are also a must, some of the best I’ve had.

2024年9月30日
自発的なレビュー
Basco ロゴ

Basco からの回答

Thank you for taking the time to leave this review. We're thrilled you loved the products as much as us!

Kind Regards,
Basco

5つ星のうち5の評価

Prompt & professional.

Ordered for next-day delivery and arrived as expected. Very well packed and quality products as usual. The selection online is excellent.

2024年9月26日
自発的なレビュー
Basco ロゴ

Basco からの回答

Thank you for taking the time to leave this review. It's great to hear you loved both the service and products.

Kind Regards,
Basco

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