Baskets Vermont レビュー 3

Do not order from this company! I run a nonprofit and sent several baskets to our top donors for holiday gifts. The biggest, most expensive of the baskets I ordered was so poorly packaged that the wine leaked all over everything, and the basket itself was smashed. Instead of receiving a nice gift, our donor received a broken, sticky, completely unusable gift. She contacted Baskets Vermont for a refund for us. They asked her to send photos, which she did. They then only refunded 20% of the cost saying most of the contents looked okay, which they weren't. They were covered in a sticky wine mess, which didn't accurately show in photos. Despite repeated emails from me and the recipient, they refused to issue any more of a refund. I will never use them again.

Great updates regarding delivery, although it has arrived two days early and was left on the doorstep of the recipient. I still haven’t heard whether they’ve received it.
Also I was surprised that a gift ordered from Burlington came from much further away!

Do NOT order from here! I ordered a wine and cheese basket for grieving family members and it arrived with broken wine glasses, rotten food, and MAGGOTS! I called their customer service and spoke to Jun who was clearly just reading off a prompter which tells me that this type of thing happens often enough to provide their customer service reps with a prompt! I don’t think I’ve ever been so embarrassed to send loved ones a gift! If you actually want to send something nice, I would not choose this company. If you hate someone, well you’ve found the right place.