BATANICA レビュー 

BATANICA からの回答

2026年6月21日 に更新

Hi, Thank you for your review — we take all feedback seriously.
However, we must respectfully but clearly disagree.

What you received is 100% authentic, unrefined Batana Oil (Elaeis oleifera) — our single and only ingredient. There is no vaseline, no artificial colouring and no added fragrance of any kind in our product.

The firm texture, deep amber colour and natural coffee-like scent are inherent properties of real, unprocessed Batana Oil — properties that are actually used to identify genuine Batana Oil from counterfeits. Interestingly, it is the fake products that tend to be softer and smell artificially of coffee due to added extracts and fillers.

We have a dedicated guide explaining exactly what authentic Batana Oil looks, smells and feels like — and how to distinguish it from the many fakes on the market:

👉 https://batanica-store.com/pages/how-to-spot-fake-batana-oil

Every BATANICA product also carries a unique scannable QR code for instant authenticity verification. ✅

We are sorry the product was not to your liking — but we stand fully behind its authenticity and quality.

We welcome you to reach out to us directly at info@batanica-store.com so we can address your concerns properly.

— The BATANICA Team

BATANICA からの回答

2026年6月16日

Hi, thank you for your review. Since we've already spoken with you directly, we'd also like to clarify this publicly for anyone else reading.

Your order was for our Batana Shampoo — not our pure oil.

A shampoo, by definition, is a complete formulation: it contains Batana Oil as its key active ingredient alongside the cleansing and care components every shampoo needs to actually work as a shampoo.

IIt was never meant to be, and is never described as, 100% Batana Oil — no shampoo on earth is.

If what you're looking for is pure, single-ingredient batana, that's a different product: our 100% raw Batana Oil, which contains nothing but Batana and nothing else.

So there's no hidden filler or missing ingredient here — it's simply two different products for two different uses.

We're always happy to point you to the right one at info@batanica-store.com or via batanica-store.com.

— The BATANICA Team

BATANICA からの回答

2026年6月16日

Hi, we take a claim like this seriously — so we checked carefully, and we have no order, account, or email on record matching you anywhere in our system.

Every BATANICA jar is 100% raw batana oil, single-origin and hand-pressed in Honduras — never China, and never sourced anywhere else. Every order also ships with a verified authenticity batch number & safety QR-code. So if what you received was "fake & from China," it simply didn't come from us.

Unfortunately, copycat sellers use our name to pass off cheap, diluted products, and buyers often don't realize until afterward that they never purchased from the real store — batanica-store.com.


— The BATANICA Team

BATANICA からの回答

2026年6月16日

Hi, thank you for your review — your wellbeing matters to us more than anything, and we take this seriously.

The reaction you described is very unusual, which is why we are unsure if you actually used our product - especially as you stated the order from us, BATANICA, had not been delivered at the time of the review.

BATANICA is a single, 100% natural ingredient and is very well tolerated, but as with any natural oil, a small number of people can have an individual sensitivity — which is exactly why we always recommend a quick patch test before first use.

You can always reach us directly at info@batanica-store.com or through the contact form on batanica-store.com, and we reply to every single message.

For peace of mind: every genuine BATANICA order arrives with a safety QR code and authenticity badge you can scan to confirm it's the real product - so if it did not come with that, it was likely a counterfeit product, leading to the reaction you experienced.

— The BATANICA Team

BATANICA からの回答

2026年6月16日

Hi, thank you for your feedback — we'd like to set the record straight.

Our batana oil is sourced from Honduras, not China. It's single-origin, and that's the heart of what BATANICA is.

All of our reviews are shown openly and verified on our website — wherever a customer left a written comment or only rived with the star-rating feature, you can read it there directly.

We couldn't find an order matching you in our system, and unfortunately there are several fake brands using the BATANICA name to sell cheap copies. That's exactly why we published a guide on how to spot them: https://batanica-store.com/pages/how-to-spot-fake-batana-oil

Every genuine order from us always arrives with a verified safety QR-code and batch number — if a product didn't come with that, it didn't come from BATANICA.

The only official store is batanica-store.com.

— The BATANICA Team