We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... もっと見る
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Great communication from this company, especially Jules. I could choose my delivery and was advised when the delivery was on its way and the driver contacted when he was close by. I ordered Mirostone... もっと見る
I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... もっと見る
企業が回答しました
Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
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ネガティブなレビューの 86%に回答しています
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The worktop looks very good
The worktop looks very good, the delivery driver and mate were very helpful. It took longer tha expected and there was some confusion about timings
easy to communicate with to sort oucustomer servicet…
easy to communicate with to sort out the trim on product before purchase.
easy web order and communication from company over delivery.
The delivery was on time
The delivery was on time, and the delivery driver very polite and helpful.

ONLINE STORES からの回答
Never used them before
Never used them before, excellent price and helpful during the process. Small hiccup involving delivery but was easily rectified. Will gladly use them again.
First class customer service
First class customer service, great communication, fast delivery and competitive prices. I would definitely recommend BBK Direct
Great product delivered on time
Experience went from exceptional to nightmare
I had such a great experience from ordering my worktop to its arrival. My issues started after installation.. i noticed scratches on the surface and pencil marks from where it had been cut still on the surface which suggests it wasnt buffed properly after install. No biggie so contacted the installer and was met with blame that it has to be my fault and there would be a charge for rectifying it (bare in mind the property is under renovation so the worktop has not been used. I was told i’d be charged £50 when the installer was in my area or £200! If he was to come to me specifically again shocked by the charges… this has now been ongoing for over a year now. Communication from bbk is slim when i email and the installer just doesnt communicate with me. I was so impressed by the service initially that to end up being treated this was is extremely upsetting and uncalled for.
Only one person to deliver 2 x 4 Meter worktops
Delivery arrived on time but sadly, there was only one person to deliver the two 4-meter worktops. As I had just returned home from a COVID hospitalisation delivering the worktops proved a painful experience
Quality and helpfulness.
Very impressed kept us informed and…
Very impressed kept us informed and delivered on time
Great communication and fast delivery
I chose this company based on their good reviews and I'm certainly not disappointed. Big thank you to Kylie for keeping me updated and organising delivery outside their normal area.
Pleased with the work tops
Pleased with the work tops, good price and even though the delivery didn't quite go to plan they did their very best to rectify the situation. Thank you
Tuscan engineered rustic oak flooring
Order easy to do on website delivery time very good and flooring was very good quality
Easy to navigate website
Easy to navigate website, excellent range of produts, easy process to order and competitive prices, the delivery was excellent with a call to confirm delivery and another from the driver about an hour before arrival first purchase from BBK IT WILL NOT BE MY LAST
Product great and pattern matching…
Product great and pattern matching perfect.
Some issues with changes in delivery but communication from company couldn't have been better.
Very easy to deal with
Very easy to deal with, ordering was straight forward, and Lina was more than helpful, no issues with delivery, all in all happy
Thank you Lina for all your helpand keeping me updated
Very happy Customer
Walked into Burleigh show room at 6 am Monday morning on my behalf a miss understanding over the phone with Trading hours and showroom
Chrissy the showroom consultant step up and went out when we explained to her we needed everything by Friday
Chrissy also was updating me threw out the morning regarding the products
Everything was organised ready to go for Friday
I totally recommend BBK plumbing Plus 10/10
Thank You Guys
Delivered when they said Great price …
Delivered when they said Great price great tdriver mick
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