Beaut Flo ロゎ
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Beaut Flo レビュヌ 148

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TrustScore 5段階評䟡の4

3.9

矎容補品提䟛業者
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5぀星のうち2の評䟡

Quick delivery of order, but one of the two items was missing from box. Have emailed the support centre but have yet to receive a response. Disappointing as this was my first order placed.

䌁業が回答したした

5぀星のうち5の評䟡

Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often q... もっず芋る

5぀星のうち5の評䟡

My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.... もっず芋る

5぀星のうち5の評䟡

I originally had an issue with a shampoo i bought off the website, the mechanical squirt was not working. I sent a message to customer service, not sure i would hear anything back. Ellie, emailed me s... もっず芋る

䌁業情報

  1. 矎容補品提䟛業者
  2. 矎容甚品店
  3. 化粧品・銙氎提䟛業者
  4. 毛髪補品店
  5. 健康・矎容補品店

圓該䌁業による蚘述

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3.9

ほが満足

TrustScore 5段階評䟡の4

148件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

Quick delivery of order

Quick delivery of order, but one of the two items was missing from box.
Have emailed the support centre but have yet to receive a response.
Disappointing as this was my first order placed.

2026幎3月18日
Beaut Flo ロゎ

Beaut Flo からの回答

Hey Eleanor!

Thank you for your feedback.

I’m sorry to hear about your experience. I can see that our customer service team has now resolved your enquiry.

If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.

Kind regards,
CS

5぀星のうち1の評䟡

They dont delivery timely and even cant


They dont delivery timely and even cant contact with them and dont reply the query as well. It was said next day delivery but j cant even track my delivery on shop

2026幎3月19日
Beaut Flo ロゎ

Beaut Flo からの回答

Hey Tangin!

Thank you for your feedback.

We’ve reviewed your order and can confirm it was placed on 19th March using standard shipping, which has an estimated delivery timeframe of 2–3 working days.

As today is 20th March, we kindly ask that you allow the full delivery window for your order to arrive.

If you have any further questions, please don’t hesitate to contact us.

Kind regards,
Ellie

5぀星のうち1の評䟡

Genuine complaint

Payment taken, no product received, no communication, only when I stated I was speaking to postal services, bank and taking my frustration further, did I get some acknowledgment, yes it’s a refund of my money, however, it’s cost me as if I were working in my job for three hours or more at 20.00 an hour it’s cost me 60.00 of my time plus the stress, so all I have gained is nothing but frustration and stress from this company, so BE AWARE, buy your beauty products elsewhere !!

2026幎1月25日
Beaut Flo ロゎ

Beaut Flo からの回答

We’re really sorry to hear how frustrating this experience has been for you — that’s never the experience we want any customer to have.

Unfortunately, on this occasion the item became unavailable due to a stock discrepancy, and as soon as this was identified our team issued a full refund. We completely understand how disappointing this can be, especially when you were expecting your order.

Please know that we are actively reviewing our stock processes to minimise the chance of this happening again. Your feedback genuinely helps us improve.

If there’s anything further we can assist you with, we’d be more than happy to help.

Kind regards,
Luke

5぀星のうち3の評䟡

Took my money

Took my money, product never received, no reply to email either... shocking!! Finally had a reply and a full refund... thank you!!

2025幎12月25日
自発的なレビュヌ
Beaut Flo ロゎ

Beaut Flo からの回答

Hey Sharon!

Thank you for your feedback.

We’re unable to locate any record of an order placed with us at this time.

Please contact us directly with your order details, and our team will be more than happy to help.

Kind regards,

Olivia

5぀星のうち5の評䟡

Excellent customer service

Update: Beaut Flo contacted me, and as they had no updates from the courier they offered me a full refund. I think that's above and beyond customer service, I'm really impressed!
———————
The shopping experience was great and a good selection of products with reasonable prices, but 2 working days later and no update on shipping. Granted it said delivery 2-3 working days but surely it would be despatched already? Anyway, will happily update this score of it arrives on time

2026幎1月10日
Beaut Flo ロゎ

Beaut Flo からの回答

Hey!

Thank you for your feedback.

We’ve asked our customer service team to review your order, and a member of the team will be in touch shortly with an update.

Thank you for your patience.

Kind regards,
Em

5぀星のうち5の評䟡

Great service from customer support

I ordered two hand washes but only one arrived, which I was unsure about at first. I contacted customer service and Lilly was extremely helpful and resolved the issue straight away. She arranged for the missing hand wash to be resent with next-day delivery. Excellent customer service and very quick to sort — thank you!

2026幎1月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Not received YET

Not received YET, having put this response as Emily promised I was contacted and offered a Refund or a next day replacement! I know have the product and thank their team for excellent service.

2025幎12月17日
Beaut Flo ロゎ

Beaut Flo からの回答

Hey Steve!

Thank you for your feedback.

We're sorry to hear about your experience. Our customer service team has reached out to help you get this resolved.

Kind regards,

Emily

5぀星のうち5の評䟡

Quickly processed - informative tracking

Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often quite difficult to come by and take a fair time to be delivered. So, thank you Beaut Flo.

2025幎10月22日

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