Iâve been ordering skincare from Beauty and Seoul for years and Iâve never had a single issue. As always, useful notifications about shipping and my most recent order arrived promptly. Things are pack... ãã£ãšèŠã
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Beauty and Seoul is my favourite online shop. Being able to get Korean skincare all in one place is a lifesaver. They have always provided amazing customer service over the years. Theyâre so generous... ãã£ãšèŠã
Quick delivery safely packaged with some lovely tester goodies that just gone out / about to go out of date one of which (a foaming cleanser) will be definitely considered when looking to replenish. N... ãã£ãšèŠã
Been shopping with them for years and deliveries are always prompt. This time Royal Mail messed up and my parcel got lost, but the customer service team at Beauty & Seoul replied kindly and sent me a... ãã£ãšèŠã
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Free Delivery on orders over £40 | Shipping to Europe | Maree curates the best skincare and cosmetics products from her native South Korea | Shop now!
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Excellent service.
2024幎8æ6æ¥
Nice products,easy process,free samplesâŠ
Nice products,easy process,free samples and quick delivery.
Very satisfied.
2024幎7æ30æ¥
Great products and brilliant service
Great products and brilliant service
Thank you ð
2024幎8æ1æ¥
Have been a long term customer ofâŠ
Have been a long term customer of beauty & seoul and am always happy to recommend to my friends and family. Great range of products for different skin types, fast delivery & always give a bunch of samples!
2024幎7æ23æ¥
I never received my order or a refund
I never received my order or a refund. The customer service is useless. Iâve sent more than 10 emails and every time they have a different excuse to justify themselves. Itâs been more than one month and I havenât received the package or a refund. Not serious company, stay away and save your money!
2024幎6æ23æ¥
Beauty & Seoul ããã®åç
Hi Angela, as shared on email, Italian customs have the package and you need to pay customs tax in order to have this released to you. This is explained in our delivery page on our website; https://beautyandseoul.co.uk/pages/delivery
Since Brexit, orders may be subject to more lengthy clearance times for EU customers and also may incur a tax to be released to you, such as has occurred in this case.
We cannot refund you until all items are returned to us as this is our policy; so unfortunately, if you are unwilling to pay the customs tax then we will need to wait for Italian customs to return the package to the sender (us) and we will refund you at that time.
Beauty & Seoul ããã®åç
Thanks so much for the feedback Jane. We are happy that you are happy! x
Quick delivery and came beautifullyâŠ
Quick delivery and came beautifully presented! Love the products :)
2024幎7æ20æ¥
Beauty & Seoul ããã®åç
Thanks so much for the kind words x
Pyunkang Yul cream is absolutelyâŠ
Pyunkang Yul cream is absolutely amazing!! Best moisturiser I have ever tried. Arrived quickly, very happy with it, thank you.
2024幎6æ27æ¥
Beauty & Seoul ããã®åç
Pyunkang Yul is one of our oldest and dearest suppliest. Their products are so simple yet effective and highly affordable. I'm glad you share the love for it! Thanks so much for the kind words Laura x
Terrible communication
I have not received the order despite post office tracking saying it has been delivered. I have contacted beauty and Seoul on three separate occasions now and have had no response
2024幎3æ23æ¥
Beauty & Seoul ããã®åç
Hi Lauren, I have contacted our dispatch team and it looks like we have rectified the issue you had. I apologise for the delay in sorting this, sometimes Royal Mail can misplace items in the post. It appears from the last email you sent us that you are happy. Please let us know if everything is sorted.
Beauty & Seoul ããã®åç
Thanks Henry! :)
Always a good experience
Everything was delivered quickly and packaged well. I always use this site when I need to top up a few products on short notice.
2024幎6æ23æ¥
Beauty & Seoul ããã®åç
Thanks for your continued support Alkez, we really appreciate it x
Good selection of products andâŠ
Good selection of products and competitive pricing and free samples. Highly recommended!
2024幎6æ22æ¥
Beauty & Seoul ããã®åç
Thanks for recommending us Helen :) x
The best
The best ! The best ! They always care to deliver quickly. Free samples and cute cards
2024幎6æ6æ¥
Beauty & Seoul ããã®åç
No... YOU'RE the best Anna! Thanks so much for the kind words :) x
A Really Great Site
Orders are always packed and shipped so quickly, i love how effectively packed eveything is and youâre always so generous with the samples as well.
2024幎6æ2æ¥
Beauty & Seoul ããã®åç
We love samples (and we love sharing them!). Thanks so much for your order and your positive review Dean :)
Super fast and hassle free order andâŠ
Super fast and hassle free order and delivery
2024幎5æ25æ¥
Beauty & Seoul ããã®åç
Thanks so much for the kind words Lukasz :)
Non existent customer service
If you are ordering, make sure you are ordering the right item. I accidentally ordered the same item twice and was trying to cancel one of them but I have had no answers. I have tried their facebook messenger, instagram and email but no one answered. So yeah... right product but non existent customer service. It was not like i am cancelling all of my orders, i was just trying to cancel one because it was a repeated order i made by mistake. And i even messaged them within 2 hours of realising i had ordered the item twice
2024幎5æ24æ¥
Beauty & Seoul ããã®åç
Hi Natalie, can you please email us at info@beautyandseoul.co.uk as we donât have any record of an email from *****aly@gmail.com (the email used to place the order) in our email accounts. We have also checked all of our socials with no message so we are a little confused about this to be honest!
After using it for two days
After using it for two days, Iâm already seeing noticeable changes. My skin looks glowing.
2024幎5æ18æ¥
Beauty & Seoul ããã®åç
Thanks for the kind words, it makes us so happy to hear the impact the products we sell are having on our wonderful customers. Long live the glow! x
The best company I've ever shop beautyâŠ
The best company I've ever shop beauty products. Always great service and quick delivery. Thank you Beauty &Seoul.
2024幎5æ21æ¥
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Beauty & Seoul ããã®åç
Aw, thanks so much for the lovely words, we really appreciate it
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