I ordered two wigs. One was as described beautiful and soft.. the second one was not as described. Left me to think it wasn’t the same wig orderd. I requested a refund. It took longer than I expected... もっと見る
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レビュアーのコメントを見てみましょう
I ordered a Wig from this Company, back in July. Immediately upon opening, I knew that is wasn't as described, as in picture. I sent over pics, and sent the Product back via UPS. This was in Augu... もっと見る
企業が回答しました
Ordered 2 wigs in May 2026 and never rcvd them. I've been going back and forth in emails for at least 2-3 months with cust svc. I just want my money back (BFM943189862721394966). Shipping carrier G... もっと見る
企業が回答しました
Beautyforever has the best human hair blend I’ve bought in a long time. The quality of the hair is amazing and I will buy more for years to come! These wigs are a must buy it will be a great investmen... もっと見る
企業情報
当該企業による記述
BeautyForever hair online sells human hair weave,Brazilian hair,Virgin Human Hair,human hair extensions,Remy hair extensions,human hair bundles,virgin body wave,for your forever beauty choose BeautyForever.
連絡先
3.6
まあまあ
1648件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I ordered two wigs from Beautyforever…
I ordered two wigs from Beautyforever and both have extreme shedding leaving hair everywhere and one is balding. It is definitely not worth it. I was denied a refund even after sending pictures explaining the problem. The scam text and emails from this company is awful as well. No matter how many times I block all the different numbers. Avoid this company!
2025年5月29日
自発的なレビュー
Beautyforever からの回答
Hi Danielle Williams!Thank you very much for taking the time to provide your feedback. First and foremost, we offer our sincerest apologies that the hair you ordered did not meet your expectations regarding quality.
We are deeply sorry to hear about the shedding issues you have encountered with the product. Our store guarantees that every wig we sell is made of 100% human hair; as the hair quality is indistinguishable from naturally growing hair, it requires the same careful maintenance and care you would give to your own hair. Tangling is often caused by a combination of factors—it is not solely related to the hair's quality grade. Friction during wear, compression while sleeping, or improper washing and care techniques (such as brushing vigorously from the roots, failing to use specialized care products, or not storing the wig on a stand) can all accelerate tangling and matting. We would appreciate it if you could provide your order number or contact us directly via email. We will promptly assign a dedicated customer service representative to reach out to you and resolve your after-sales issues as quickly as possible. We highly value the trust of every customer, and we are committed to providing you with a satisfactory resolution.
Thank you again for your patience and understanding. If you have any further questions or require additional assistance, please do not hesitate to contact us via email. We look forward to being of service to you.
Beautyforever Hair Customer Service Team
Beauty Forever's use of GoFo Express
I have several purchases from Beauty Forever. I have been happy with their wigs, and I have recommended them to my friends because of the quality and service. My low rating isn't for the quality of Beauty Forever's wigs, but the non-response to this issue. I purchased a wig in September and the carrier was listed as GoFo Express. I did not get the wig on the scheduled delivery date, so I checked Beauty Forever’s site for delivery issues and reached out to GoFo. There was a lot of back and forth because my order was never delivered on the days, they said that it would be. In the end I had to contact my credit card company to reverse the charge, and I still never got the order. I email Beauty Forever and I never got a response which was very disappointing. Friends that I have recommended are having issues with orders coming from that same carrier. I love the wigs from Beauty Forever, but this carrier that they are using is terrible. I won’t give my hard-earned money to Beauty Forever only to have to fight with a carrier just to get the order that I paid for.
2025年9月10日
自発的なレビュー
Beautyforever からの回答
Hi there!Thank you very much for taking the time to share your shopping experience with us; we sincerely apologize for any inconvenience or disappointment you may have encountered. Your feedback is of paramount importance to us, and we deeply value the shopping experience of every single customer.
We are deeply sorry for the inconvenience caused by the delivery taking longer than expected and the delays in updating your shipping status. While our delivery service is typically highly efficient, our logistics partners do occasionally experience delays—a situation that has clearly caused you significant inconvenience and frustration. Would you be able to provide your order details or contact us via email? We would like to assign a dedicated customer service specialist to personally oversee your logistics and refund inquiries, ensuring we provide you with a satisfactory resolution. At the same time, we will work as quickly as possible to optimize and improve our delivery timelines.
We fully understand your sentiments and sincerely hope to have the opportunity—through our subsequent service—to demonstrate our sincerity, as well as our unwavering commitment to continuous improvement and the pursuit of excellence. Once again, we offer our most sincere apologies for any inconvenience or negative experience this situation may have caused you.
Beautyforever Hair Customer Service Team
I purchased a wig from this company in…
I purchased a wig from this company in no way shape form or fashion is this wig human hair.
It tangles and gets very dry and sheds like a dog
Do not purchase from them you will be disappointed
2026年4月5日
自発的なレビュー
Beautyforever からの回答
Hi Reba Baker!Thank you very much for taking the time to provide your feedback. First and foremost, we offer our sincerest apologies that the hair you ordered did not meet your expectations regarding quality.
Regarding the issue of shedding that you reported, this is certainly not an experience we want any of our customers to encounter. We place the utmost importance on product quality, and we guarantee that every wig we sell is made of 100% human hair. As the hair quality is indistinguishable from naturally growing hair, it requires the same careful maintenance and care you would give to your own hair. Tangling is often caused by a combination of factors; therefore, we kindly ask that you provide your order number or contact us directly via email. We will promptly assign a dedicated customer service representative to reach out to you and resolve your after-sales issue as quickly as possible. We deeply value the trust of every customer, and we are committed to providing you with a satisfactory resolution.
Thank you again for your patience and understanding. If you have any further questions or require additional assistance, please do not hesitate to contact us via email. We look forward to being of service to you.
Beautyforever Hair Customer Service Team
Do not ever purchase a wig from this…
Do not ever purchase a wig from this company. They don't want to refund your money and it takes a long time to receive your wig. Very unethical company.
2026年4月15日
自発的なレビュー
Beautyforever からの回答
Hi Bj Thomas!We sincerely thank you for taking the time to share your shopping experience with us. We sincerely apologize for any inconvenience or disappointment you may have experienced during this process. Your feedback is crucial to us, and we highly value the shopping experience of every customer.
The order-related issue you mentioned appears to be due to our oversight—this is certainly not the experience we intended for you. To resolve this matter promptly and properly, we kindly request that you provide us with your order details or contact us directly through our brand's official email address. We will immediately assign a specialist to handle your case to ensure you receive your ordered products as soon as possible. We sincerely hope to have the opportunity to regain your trust.
Thank you again for your patience and understanding. If you have any questions or need further assistance, please feel free to contact us via email; we are happy to assist you.
Beautyforever Hair Customer Service Team
The customer service is very helpful
The customer service is very helpful, quick and efficient
2026年5月13日
自発的なレビュー
I had a great experience with…
I had a great experience with Beautyforever!
Beautiful quality wigs and bundles. Exceeded my expectations!!! I will definitely be ordering from them again!!!
2026年5月11日
自発的なレビュー
Quality hair from a qualified brand
If you’re looking for hair that makes you cringe or jump because it’s like sandpaper on your skin Beauty Forever IS NOT THE HAIR FOR YOU. Let me tell you something about this hair first of all it’s buttery soft to the touch. Secondly I’m a V part wig girlie. I get compliments daily, and my coworkers are always amazed by the way I’m able to change my hair every day into another entirely different style. I have many Beauty Forever wigs some of these wigs I’ve had for three or more years ;real talk. I say this with the utmost confidence that Beauty Forever is a lifelong staple in my wardrobe. I am writing this review because I am honored to have found my go to , one stop shop hair company and Iam not ashamed to say that. I love you Beauty Forever you never cease to amaze me. Thank you for your genuinely kind customer service and your hair that keeps me feeling beautiful.
2026年5月6日
自発的なレビュー
The wig that I ordered looked nothing like the pictures …
The wig that I ordered looked nothing like the wig that is advertised. It was not full nor did it have the full body curls. I reached out to get the information to return the wig and was told that I could add a little mouse or curls it. I provided them with the pictures and returned it for a full refund. Customer Support was very helpful and communicated throughout my process.
2026年4月29日
自発的なレビュー
Beautyforever からの回答
Hi WANDA JACKSON!Thank you very much for taking the time to provide feedback on your recent shopping experience with us. We sincerely apologize for the disappointment and inconvenience you experienced upon receiving your wig.
We fully understand your frustration—receiving a product that does not match the images you expected is certainly an unexpected issue, and it is absolutely not the shopping experience we intended to provide. We are committed to ensuring that every customer receives the correct product and high-quality human hair. We will conduct a thorough quality inspection of the item you returned. Regarding your return request, we will have a dedicated customer service specialist follow up on the matter to ensure a satisfactory resolution. Additionally, we would be happy to assist you with shipping cost compensation.
We are continuously striving to provide better products and services, and we apologize once again for this unpleasant shopping experience. We value the trust of every customer and hope to have the opportunity to make amends for your disappointment. Please do not hesitate to contact us if you require any further assistance.
Beautyforever Hair Customer Service Team
I hate the wig
I hate the wig! It’s synthetic hair. I don’t understand how there are so many positive comments.
2026年3月28日
自発的なレビュー
Beautyforever からの回答
Hi Diamond Lewis! Thank you so much for taking the time to provide feedback. First of all, we sincerely apologize that the hair products you ordered did not meet your quality expectations. Regarding your question about the authenticity of the review, we always insist on accurate product descriptions. You should also look at the positive reviews from most of our customers, who have received high-quality human hair and are very satisfied with our products.
Regarding the product quality issue you reported, we would never want our customers to experience this. We highly value product quality and ensure that all shipped items are made from 100% human hair, with a texture indistinguishable from natural hair. Therefore, it needs the same meticulous care and maintenance as your own hair. Could you please provide your order details, or contact us directly through our official brand email address? We will immediately arrange for a dedicated customer service representative to connect with you to resolve any after-sales issues as quickly as possible. We value the trust of every customer and are committed to providing you with a satisfactory solution.
Thank you again for your patience and understanding. If you have any questions or need further assistance, please feel free to contact us via email. We look forward to serving you.
Beautyforever Hair Customer Service Team
The worst experience ever
This has been the worst experience ever. I purchased this hair on 4/30/26. When I purchased the hair, it was said that it will take 3-5 business days. I recieved an email stating the hair would take several weeks. I received this email a day after I made the purchase. I sent a number of emails requesting a refund back to my original payment method. I also requested a refund via their website. I keep getting emails about returns. How can I return something I never received. They also sent emails saying that I can order a different inch, and they will do overnight shipping for me. I replied to the email immediately, stating that they could change the inch to 20 and that I only wanted the order if they can guarantee I will receive the hair by 5/6/26. Still no reply. The crazy thing is, that they are still advertising the same hair I ordered on their website, that they are saying will take several weeks to arrive. However, not informing customers about the delay before they purchase. Dealing with this company has been a disaster. I’ve sent numerous emails about my issues. Still no REAL solution. I shouldn’t have to go through this. I shouldn’t have to spend more money, because of an issue on their end. The communication and customer service is horrible. The communication and customer service has been horrible. They keep making promises they aren’t able to keep. I don’t trust this company and will never order again. I really just want my money refunded back to my original payment method. Order BFM785462504452133277
2026年5月1日
自発的なレビュー
Beautyforever からの回答
Hi Felicia Johnson! Thank you so much for taking the time to share your shopping experience with us. We sincerely apologize for any unpleasant experiences you may have had during your shopping journey. We value every customer's feedback and fully understand the frustration and inconvenience you may have felt while waiting for and processing your order.
We sincerely apologize for any issues you encountered while communicating with our customer service team. The inconvenience you mentioned clearly fell short of our promised service standards, and we deeply regret any inconvenience this may have caused you. We have assigned a dedicated customer service representative to personally follow up on your order issue and provide you with a satisfactory solution.
We again sincerely apologize for any unpleasant experience you had. Your feedback is crucial to us; we highly value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust.
Beautyforever Hair Customer Service Team
What is this not human hair wrobng wig very thin horrible dried in less than ten minutes this company is a scam never oder from here this was my first time and never again trying to get my refund back
First time ordering with you all looks beautiful washed and style will try on tomorrow should have ordered 220 percent density but looks beautiful 😍 tried my wig on today this is horrible my first time ordering from here never again not at all like the picture what is this very thin want my refund back do not and I mean do not order from this company it's a scam my first time ordering from them thought it looks nice when arrive dried really fast lest than 10 minutes was not like the picture wrong wig be aware I'm asking for my refund back never ever order from this company a scam
2026年4月22日
自発的なレビュー
Beautyforever からの回答
Hi Keyona Germany!Thank you so much for taking the time to share your feedback on your recent shopping experience. We sincerely apologize for the dissatisfaction and inconvenience you experienced upon receiving the wig.
We completely understand your frustration—receiving a product that doesn't match the picture you expected. However, we can assure you that the wig we sent was exactly the correct volume and density. Wigs can sometimes appear thinner than usual due to compression during shipping; however, they usually regain their normal volume and appearance with proper styling. We are happy to assist you in resolving this after-sales issue. To further address this matter, we will assign a dedicated customer service representative to follow up on your after-sales problem and provide you with a satisfactory solution.
We are always committed to providing excellent products and services, and we sincerely apologize again for the unpleasant experience this has caused. We value the trust of every customer and hope to have the opportunity to make amends for any disappointment. If you need any further assistance, please feel free to contact us.
Beautyforever Hair Customer Team
I’ve had such a great experience with…
I’ve had such a great experience with Beauty Forever Hair! The quality is honestly amazing, super soft, full, and true to length. There’s little to no shedding, and the hair holds curls really well but also straightens beautifully. What I love most is how natural it looks. It blends perfectly and gives that effortless, flawless finish every time. I’ve gotten so many compliments wearing it! Shipping was fast, and the customer service was very responsive and helpful, which made the whole experience even better. Definitely one of my go-to hair companies I highly recommend Beauty Forever Hair if you’re looking for good quality hair that lasts! 💕
2026年4月17日
自発的なレビュー
I am extremely disappointed with my…
I am extremely disappointed with my experience with Beauty Forever.
After multiple failed delivery attempts by their courier, GoFo Express, I reached out to Beauty Forever for assistance. Nancy, one of their representatives, responded and apologized, offering me two options: either wait for the wig to be returned to them and resent, or receive a refund. I chose to receive a refund.
However, after selecting that option, the process became frustrating and confusing. I did not receive any clear follow-up regarding my refund. Instead, I began receiving emails instructing me to submit a return request online with photos of the wig.
I repeatedly explained that I could not complete a return or provide photos because I NEVER received the product in the first place. Despite this, I continued to be given the same instructions, which do not apply to my situation.
I also communicated with another representative, Larry, who incorrectly told me that my package had been delivered. When he provided a tracking number, it was linked to a completely different delivery in Virginia, which had nothing to do with my order.
At this point, I am stuck going back and forth between Beauty Forever and their courier with no resolution. I never refused the product—I simply never received it. I even offered to pick up the package myself, but was told that was not an option.
This entire experience has been exhausting and unacceptable. There appears to be a lack of communication, accountability, and proper customer support. Customers should not have to go through this much just to receive their order or get a refund.
2026年4月9日
自発的なレビュー
Beautyforever からの回答
Hi Tekela Kinney!Thank you so much for taking the time to share this unpleasant experience. First, please accept our sincerest apologies. The confusion and back-and-forth communication you described throughout the process is absolutely not the experience we want any customer to have.
We are very sorry about the abnormal delivery of your package. We understand that the package may not have found a suitable delivery address during the delivery process. We will immediately contact the local logistics provider to inquire about the current status of the package. We are working hard to improve the situation as soon as possible to address the delays caused. We are very happy to help you resolve these issues; at the same time, we will arrange a dedicated customer service representative to assist you and ensure that you receive your package.
We apologize again for the unpleasant experience. Your feedback is very important to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust.
Beautyforever Hair Customer Team
Buyer beware
I wrote a review and was bribed monetarily to take it down. Don't fall for this if you write a bad review about the wigs and length of time (a month) to get your money back, keep it up.
2026年2月27日
自発的なレビュー
Beautyforever からの回答
Hi Stacey Dobbins!Thank you so much for taking the time to provide feedback. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us. We value every customer's shopping experience, always adhere to accurate product descriptions, and prioritize genuine customer feedback.
If you have any questions about your order, we are happy to help you resolve them and will provide you with satisfactory service.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to assist you. We value you as a customer and sincerely hope to have the opportunity to provide you with even better service in the future, thereby regaining your trust.
Beautyforever Hair Customer Team
Quality product, great customer service once past automation responses
The quality of the wigs I've bought are very good. The Put on and Go, is true to it's words; it's glueless as advertised. While it took a bit of effort to get past automated responses to correct an order error, once I reached someone the matter was handled in a satisfactory manner. Make it easier to reach someone directly in customer service and I'd give it 5 stars.
2026年4月1日
自発的なレビュー
Been using beauty forever for a while
Been using beauty forever for a while, always accommodating when in need of help and quality product always
2026年4月9日
自発的なレビュー
Great experience
Great experience, when my order was delayed I was contacted immediately and the customer support has been great. I also had a return and they were helpful and made the experience ok as they assisted through the process. This is my spot for great units. I highly recommend.
2026年4月7日
自発的なレビュー
Great Service, Highly Recommend
I had a great experience with BeautyForever! The customer service was responsive, polite, and very helpful throughout my interaction. They made sure all my questions were answered and provided a smooth and professional experience.
I truly appreciate the attention to detail and the effort to ensure customer satisfaction. I would definitely recommend them and look forward to purchasing again!
2026年4月10日
自発的なレビュー
Customer Service is excellent and…
Customer Service is excellent and responds in a timely manner.
2026年1月17日
自発的なレビュー
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