Bedrock Legal レビュー 

Polite knowledgeable and understanding Client rep

EVERY TIME I CONTACT YOU I GET A VERY POLITE AND HELPFUL PERSON TO TALK TO AND ANSWER MY QUESTIONS.
I WILL ALWAYS TELL PEOPLE ABOUT HOW GREAT YOUR COMPANY IS TO WORK WITH.

I spoke to a young girl named Essence. She was absolutely delightful. Essence was pleasant, reassuring and very knowledgeable. She was also very down to earth. I wish Bedrock Legal had more young ladies like Essence to guide clients along. She put me to ease and made me laugh out loud.

I think she deserves a raise and at least a day off! I enjoyed speaking with Essence very much. Wonderful!!!

Persilla was very helpful and very polite and she helped me with all my questions

I started with Bedrock Legal in 2017 to assist with my credit card overload. I was NOT in default of any of my cards but was tired of paying extremely high interest rates and wanted to get rid of the debt to work on my credit. I have NEVER missed a payment to Bedrock. I have, however, had issues with Bedrock making MY payments after an agreement has been reached. I have now been garnished $754 bimonthly in addition to my $460 Bedrock payment. I spoke with the lawyer in 2018 about two of these acct. apparently somebody didn’t follow through and now I’m suffering due to Bedrock’s negligence. It was my understanding that bedrock would handle this headache for me. However, I have had to deal with this over and over. I wish I had never used this company. Just now I was told that “I” neeed to reach out to the lawyer to find out why he didn’t follow through with this creditor. What is bedrock for? If I have to handle this problem, I could do a much better job. How can I stop this program? What will happen to the creditors that we’ve made an agreement with? I need help. I’ve asked to speak with the litigation department, the lawyer, the president, the director, the manager, or anybody besides the “hello” lady that can get me some help! I can’t get anyone to ever call me back, email me when they say they’re going to, or follow up with my accounts. I want out!!!!! I’m so mad!

I am glad to be attended by her because she was very respectful and attentive to my questions responding them clearly and I was satisfied for her clearing out my problem.

Bedrock Legal took a second draft out of my bank account UNAUTHORIZED! This not good because they just took part of my rent money! I called to let them know and according to them I can't get it back till it post to Bedrocks account. They admitted it was a their system error! So now I have to wait and yet my rent is due. I explained to Eddie in the Escalations department how this is affecting my finances and I asked for an email from him to confirm that they would return my money, Eddie said he would and also include that there was an error in Bedrock Legal's system and that he would send out the email in the next five minutes, it's been 2 hours and I'm still waiting. I called again to speak with Eddie in the Escalations department and they would not patch me through to him, instead a representative called him and spoke with him and once again she told me that Eddie said he was sending the email " right now". No email has come through. This is so unprofessional.

I needed some important documents and Priscilla helped me with my issues. She was very understanding, kind and helpful. I greatly appreciate the service I received today.

Just want to say I'm very happy with Bedrock Legal. I started out with quite a bit of debt from years ago. I have been in the program going on two years now and have spoke to numerous representatives at bedrock and always spoke to very nice people, never had a bad person. Just want to say thanks for your help and look forward to speaking to you soon. Gary Perdue

Great working with Bedrock Legal The Agent Pricilla was very helpful and gave great customer care during our conversation. Thank you, Bedrock Legal helping my family getting our bills settled.

I was very impressed ... at first! I am a Registered nurse and a business woman myself! I had too many credit cards and found I wanted to be done with all of the high interest rates and continuous payments. When I interviewed various Companies Bedrock seemed to offer what I was looking for. I wasn’t in trouble with my cards just wanted to be free. So I believed their nonsense! Foolish me ! Here I sit two years later I have been on hold for 55 minutes waiting for your legal department , this is after waiting 45 minutes for your original representative who called me “ unprofessional “and told me he “wasn’t” going to work with me and would be hanging up with me because I told him I was tired of the BS Bedrock Legal has been giving me, who trains these people??????. I have been with you for 2 years! I have NEVER missed a payment! I have increased my payment as needed at various times. I am courteous, I have always stayed on hold for at least 45-60 minutes, I haven't complained, until recently, I don’t complain when u NEVER , call me back, as u NEVER do! I don’t complain when u NEVER, e-mail me back , as u NEVER do!
Now on to the BIG one! In January of this year, 2019, an agreement was reached with Synchrony Bank that would lower my amount owed by approximately $4,300 . That is a large amount of money to me! Now ,Thanx to a legal representative ,your company contracts with in the Detroit area, the agreement was set up. I made the tape recording with your company, you confirmed and sent me an email that everything was set and you would be making the $190 payments monthly. Money was collected from me. I called you in February to be sure the payments were started , I was told they were. August 5th of this year, 2019, I received an e-mail from your litigator here that YOU, Bedrock Legal ,had NEVER, in 8 MONTHS made a payment to SYNCHRONY BANK! Now my agreement was jeopardized. Synchrony Bank was giving me to August 12th to pay $1,720 owed! ONCE AGAIN you guys messed up ! I have had process servers show up to my home, because you don’t carry through with what you are supposed to do, I receive threatening letters from my creditors ,because you say you call them, yet they say they have not heard from you, and if TRULY you were doing your job shouldn’t my credit rating be climbing instead of STILL decreasing!,,,,? What are you really doing ? I definitely know what you aren’t doing!
Now back to the present situation, you were contacted August 5 , once again by me, and alerted to your error with the Synchrony bank situation. Your legal department assured me the situation would be taken care of. You were also contacted by your representative here. You assured me that since it was YOUR error that jeopardized the arrangement you would be making the $400 difference that was not in my saving account. Well I once again MADE , on my end, numerous phone calls to YOU. You made 3 recording of our agreement to make the $1,720 payment , you promised to make the $400 part and I would repay you, and it would be made by the deadline . Well foolish me! Here we are it is the 21st of August 2019. I called today, after no payment on the 12th no phone calls returned to me , no emails returned to me, from the 12th to now , although I have sure had a lot of verbiage about how this is “ in progress” I have called you almost every day, lost at least an hour every day, only to receive empty promises! AGAIN ! Today I was called unprofessional, told I would be hung up on, that was your rep, and told you wanted another $250 from me because YOU had rejected the offered ! I laughed so hard I almost fell off my chair ! You are by far the most ignorant, incompetent people I have ever dealt with! I informed your legal Rep NO I will not provide the $250 you WILL! If we lose the agreement YOU WILL BE RESPONSIBLE for the $4,300 extra $! Your legal rep assured me the payment WILL be there by the 23rd!!!!!!!! I have no faith in you as a company I truly don’t know what to say other then it better be.
You are the worst
Mary K Clark

No response to voice mails, or emails. I do appreciate that the customer services representatives are nice but, when they cannot get in touch with negotiators or the negotiators are always to busy to talk to them or me I feel my best interests are not met. They advise me they are leaving emails or messages on my behalf with their supervisors or the negotiators and no one returns them. I get no information unless I sit on hold for a customer service representative which can usually do no more than review my accounts that have been actually negotiated and are complete.
My basic 2 years are done and no one contacted me. I had to reach out several times to even set it up to stay on the program until the remaining accounts are negotiated.
I send scanned information in for the litigators and no one responds and advises what is being done in our behalf.
Throughout the program I have had issues with this. I am afraid there are many reasons why I would have a hard time recommending Bedrock Legal.

You will need to commit to monthly payments, for the bill consolidation to work. If things do not work out, the company will in fact refund you a portion of the monies that was contributed to the plan. You will need to be patient.

Bedrock legal i believe is starting to turn a new leaf when coming from Customer care. when i first started this program they would calling my monthly just to check up. Then the next year or so it was nothing. After 2 years being in the program it seems they started calling again and wanted to keep me up to date as to what was going on. I can only hope they complete with what they started without always being called upon and asking "whats going on?"

UTMOST THANKS TO THE AWESOME TEAM AT
BEDROCK LEGAL WHO HELPED ME THROUGH MY JOURNEY. SHAWNEE, TEAM LEAD, JANET G, MR. WILSON, ROY, PRISCILLA, MIKAYLA, ALSTON, ASHLEY, MARIAH, ALEJANDRO, BENNY DE JESUS AND ATTORNEY GREENE. YOU ARE ALL AMAZING AND DESERVE A RAISE, SUPERSTARS ☆☆☆☆☆☆☆☆☆☆
THANK YOU VERY VERY MUCH. PETAREE 😍

Bedrock Legal has been wonderful to work with from Day 1. They guide you through each step of the process and are always available to answer any questions that arise.

I’m still in this program and trust me this is a difficult time for anyone that’s in it, I read the reviews and there not good but here’s the deal, your getting your debt half the price and it seems frustrating because you don’t see it happening as fast as you would like but bedrock allows you to miss payments in the beginning and sometimes give half payment until your in a done deal pay off , it’s takes 4 to 5 years depending on your debt , yes your credit gets messed up but as soon as the creditors see the payoffs completed you begin to get your credit back , but that’s the deal you make in the beginning and of course they tell you that, allit faith and time staying strong you will eventually get thru

Christina was helpful and polite. She saw my issue quickly and referred it to the appropriate party for correction. Thank you.

Very respectful customer service, they always do their best to help you out in anything they possibly can. They work efficiently and carefully. Thank you bedrocklegal for everything 😁

The litigation team is awful. No one returns your calls, updates you on the accounts, or sends over the information on what was agreed upon. The wait times on the phone to speak to someone is 20-30 minutes and once the representative gets on the phone they can’t get the litigator on the phone. Multiple emails and calls including the managers reaching out. The money requested to give isn’t enough and now being asked for double to do. The reason turning to Bedrock is because I wasn’t getting anywhere paying the minimum amount and where am I supposed to get additional money?? If Bedrock’s fees weren’t so high this wouldn’t be an issue. Bedrock made sure that they received all of their money ASAP leaving nothing to pay accounts. This was the worse decision I could have made going with Bedrock, I could have done this on my own and had enough money to because I wouldn’t of had to pay Bedrock. Wouldn’t recommend this to anyone it was all false representation of being able to get less payments on what was owed.