I ordered during the sale and was a little uncertain at first but the jacket arrived fast and was well packaged . The fabric feels sturdy and warm perfect for winter walks . The color matches the phot... ãã£ãšèŠã
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Die Bluse gefÀllt mir sehr gut und sitzt insgesamt sehr schön. Der Stoff fÀllt angenehm und die Farbe entspricht weitgehend den Abbildungen. Zudem war alles sorgfÀltig und ordentlich verpackt
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Nice hoodie and good fit. Colour matches the photos well. Delivery took slightly longer, but the product itself met expectations.
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I would give zero stars if I could. Avoid this company at all costs. I ordered 2 ski jackets which arrived too late for the ski holiday. I returned the goods (after they tried to fob me off with va... ãã£ãšèŠã
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3.4
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quality feels very good for swissâŠ
quality feels very good for swiss weather. wore the coat in cold wind and light rain, stayed comfortable all day. sizing was accurate for me which is not always the case, so that was nice
2025幎12æ4æ¥
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Bellarosa Mode ããã®åç
Thank you for sharing your feedback. Weâre pleased to hear that the coat performed well in Swiss weather conditions and that the sizing worked out accurately for you. We appreciate you taking the time to leave a review.
Kind regards
The Bella Rosa Mode Team
AVOID AVOID AVOID
AVOID AVOID AVOID.
Complete scam.
Ordered a dress for £90. Black Friday came around and the price had changed to £200 something âdown to £120â
Alarm bells, but had already ordered by then so tried to stay hopeful.
Took 3 weeks to arrive, quality very questionable, no tags, no labels, sizing completely off - it just didnât make any sense.
Emailed asking for the returns address (maybe 6+ times) and they did everything they possibly could to hold off from providing this.
Keep the dress and receive 30% off/ 50% off an item from their site/ keep the dress âto save hassleâ but only get 20% back etc etc
They were replying fast/ regularly until I had declined ALL of their terrible offers and asked (again!!) for the returns address.
Finally they provided it, 14 days later !! They suddenly started to reply in German to make things difficult, of course. Anyway, guess what this all means..
the dress will no longer reach them within the 30 day return policy. Clever right?
Iâve had to open a dispute with the bank to try and resolve this. Itâs frustrating because itâs not a cheap dress in price, quality yes.
Do not make the same mistake I did, please.
EDIT -
Thank you for reply but I have done everything that you have suggested in your reply below. I have been very patient and understanding until you decided not to cooperate.
Customer service team? Awful.
2025幎11æ29æ¥
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Bellarosa Mode ããã®åç
Hello Ria,
Thank you for sharing your experience. We are very sorry to hear that this situation has caused frustration, as this is not the level of service Bella Rosa Mode aims to provide.
We understand your concerns regarding the price changes, delivery time, product expectations, and the return process. It was never our intention to delay or complicate a return, and we sincerely regret that the communication did not meet your expectations. Any confusion caused by language differences was unintentional, and we apologize for the inconvenience this may have caused.
We would still like the opportunity to review your case carefully and see how we can help resolve this matter properly. Please contact our customer service team directly and include your order number, so we can review the situation in detail.
Thank you for your feedback. It helps us improve our service.
Kind regards,
Bella Rosa Mode Customer Support
Der rock sitzt gut und lasst sichâŠ
Der rock sitzt gut und lasst sich leicht kombinieren. Die lange ist passend und die verarbeitung wirkt solide. Insgesamt ein zufriedenstellender einkauf
2025幎11æ18æ¥
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Bellarosa Mode ããã®åç
Guten Tag,
vielen Dank fÌr Ihr Feedback. Es freut uns zu hören, dass der Rock gut sitzt, sich vielseitig kombinieren lÀsst und die LÀnge sowie die Verarbeitung Ihren Erwartungen entsprechen. Schön, dass Sie insgesamt mit Ihrem Einkauf zufrieden sind.
Bei weiteren Fragen oder Anliegen steht Ihnen unser Kundenservice gerne zur VerfÃŒgung.
Freundliche GrÃŒÃe
Bella Rosa Mode Kundenservice
Sehr schone jacke der moderne schnittâŠ
Sehr schone jacke der moderne schnitt gefallt mir richtig gut die qualitat wirkt hochwertig und das paket kam ordentlich vorbereitet an
2025幎11æ18æ¥
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Bellarosa Mode ããã®åç
Guten Tag,
vielen Dank fÌr Ihre positive RÌckmeldung. Es freut uns sehr zu hören, dass Ihnen der moderne Schnitt der Jacke so gut gefÀllt und dass Sie mit der QualitÀt sowie der sorgfÀltigen Verpackung zufrieden sind.
Wir wÃŒnschen Ihnen viel Freude mit Ihrem Einkauf. Bei Fragen oder Anliegen steht Ihnen unser Kundenservice jederzeit gerne zur VerfÃŒgung.
Freundliche GrÃŒÃe
Bella Rosa Mode Kundenservice
Der Pullover sitzt hervorragend und derâŠ
Der Pullover sitzt hervorragend und der Stil ist genau das, was ich gesucht habe. Die Lieferung war sorgfÀltig und das Produkt entspricht voll meinen Erwartungen.
2025幎12æ1æ¥
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Bellarosa Mode ããã®åç
vielen Dank fÌr Ihre RÌckmeldung. Es freut uns sehr zu hören, dass der Pullover hervorragend sitzt, stilistisch genau Ihren Vorstellungen entspricht und die Lieferung sorgfÀltig erfolgt ist. Schön, dass das Produkt Ihre Erwartungen vollstÀndig erfÌllt.
Bei weiteren Fragen oder Anliegen steht Ihnen unser Kundenservice gerne zur VerfÃŒgung.
Freundliche GrÃŒÃe
Bella Rosa Mode Kundenservice
The shirt I ordered fits nicely andâŠ
The shirt I ordered fits nicely and looks exactly like the photos packaging was tidy and the delivery went smoothly . A solid experience
2025幎11æ18æ¥
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Bellarosa Mode ããã®åç
Thank you for your feedback. Weâre glad to hear that the shirt fits nicely, matches the photos, and that delivery and packaging met your expectations. We appreciate you sharing your experience.
If you need any assistance in the future, our customer service team is always happy to help.
Kind regards,
Bella Rosa Mode Customer Support
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