Beminda レビュー 12

Beminda からの回答

15時間前

Thank you for sharing this, Jordan - 21 days in and already noticing a difference is really encouraging to hear!
You're not alone on the fit feedback, and it's something we take seriously. The strap is fully adjustable, so it's worth experimenting with the tension and position to find what works best for your face shape. Wearing it slightly reclined with your head supported can also help it sit more comfortably.
We're actively working on improvements in this area, so your feedback genuinely helps. If you'd like some personalized tips, feel free to reach out to us directly -- we're happy to help you get a better fit.

Warm Regards,
The Beminda Team

Beminda からの回答

15時間前に更新

Hi Andrea, thank you for leaving a review.
We're sorry to hear the mask hasn't been working as expected. A mask that isn't heating and leaking is definitely not the experience we want for you.
Both of these are things we can help troubleshoot, and in many cases resolve quickly. If you haven't already, please reach out to us directly at hello@beminda.com and we'll make sure you're taken care of.

Beminda からの回答

14時間前

Hi Emin, thank you for the feedback.
We're sorry the mask hasn't worked out for you. Please reach out to us directly at hello@beminda.com and we'll get your refund sorted straight away.

Beminda からの回答

2日前

Hi Ingrid,

This made our day, thank you so much for sharing this!

Waking up without that scratchy, dry feeling is exactly what we hope people experience, and we're so glad the steam is feeling wonderful for you. It sounds like you've also figured out some really smart workarounds for the condensation and charging, the towel trick is a great one and honestly worth passing on to other customers!
We really appreciate you taking the time to leave such a thoughtful and honest review. Feedback like yours helps us keep improving.
Thanks for being part of the Beminda community, Ingrid. We're so glad you're feeling the difference!

Warmly,
The Beminda Team

Beminda からの回答

2日前

Hi Nancy,

Thank you so much for taking the time to share this. What a journey you've been on, and it means a lot to hear that you're noticing real improvement after 21 days.
Hearing that your lenses are staying comfortable for longer is wonderful, and we hope that continues to build the more consistent your routine becomes. Consistency really does seem to be the key for so many of our customers.

We're rooting for that fifth star, Nancy. Keep going with the routine and please don't hesitate to reach out if there's anything we can help with along the way.

Thanks again for trusting Beminda with your eye care routine.

Warmly,
The Beminda Team

Beminda からの回答

2026年5月13日

Hi Tony,

Thank you so much for sharing your experience.

We’re really glad to hear the mask has been easy to use and that it’s helped support comfort around your eyelids and oil glands. That’s exactly what we hoped the warm steam routine could help with.

We truly appreciate your feedback and your support.

Warmly,
Beminda Customer Care

Beminda からの回答

2026年5月13日

Hi Michel,

Thank you so much for sharing your experience.

We’re really happy to hear the mask is working well for you and that your eyes feel better in the morning. It’s great to know you’re not needing drops as much and that your eyes feel more comfortable when you wake up.

We truly appreciate your support and are so glad Beminda has become helpful for you.

Warmly,
Beminda Customer Care

Beminda からの回答

2026年5月13日

Hi Bob,

We’re really sorry to hear this. Receiving a device that does not work right out of the box is absolutely not acceptable, and we understand why this felt like a waste of time.

We’re also sorry about the instructions. That should have been clearer, and our team can provide the English setup guide right away.

Please contact us at hello@beminda.com
with your order number, and we’ll make this right for you. If the device is not charging or powering on after following the setup steps, we’ll arrange the proper support solution for you.

Thank you for bringing this to our attention.

Warmly,
Beminda Customer Care

Beminda からの回答

2026年5月13日

Hi Diane,

Thank you so much for sharing this. We’re really happy to hear the mask has become part of your evening routine and that your eyes feel more moisturized and comfortable after using it.

That’s exactly the kind of soothing experience we hope Beminda can provide. We truly appreciate your support and are so glad you’ll continue using it.

Warmly,
Beminda Customer Care

Beminda からの回答

2026年5月13日

Hi Brenda,

Thank you so much for sharing your experience.

We’re really happy to hear the mask has become a helpful part of your daily routine and that it feels soothing and relaxing for you. For chronic dry eyes, it’s completely understandable that you may still need eye drops, but we’re glad the mask is helping provide extra comfort and relief when you use it.

We truly appreciate your thoughtful review and your trust in Beminda.

Warmly,
Beminda Customer Care

Beminda からの回答

2026年5月13日

Hi Daniela,

Thank you so much for your review. We’re really happy to hear you’ve found the treatment beneficial for your eyes.

That said, I’m sorry the mask hasn’t always worked consistently for you. It should provide a steady, comfortable experience when set up correctly, so we’d love to help troubleshoot or review your device if needed.

Please feel free to reach out to us at hello@beminda.com, and our team will be happy to help make sure everything is working as it should.

Warmly,
Beminda Customer Care

Beminda からの回答

2026年5月13日

Hi Catherine,

Thank you for sharing this, and I’m really sorry your first experience with Beminda has been disappointing.

A defective product, discomfort from the fluid, and a rollerball that does not glide properly are absolutely not the experience we want you to have, especially before an overseas trip. I completely understand why you’re frustrated.

I’m glad a replacement is already being arranged, but I’m sorry we couldn’t get it to you before your vacation. When you’re back at the end of May, our team will make sure your replacement is followed through properly and that you receive a unit that works as expected.

Regarding the fluid stinging your eyes, please stop using it for now. If the discomfort continues or you notice redness, irritation, or vision changes, we recommend checking with an eye-care professional.

We appreciate you giving us the chance to make this right, and we’ll do our best to turn this around for you.

Warmly,
Beminda Customer Care