BenQ Direct USA レビュー 1,262

I bought benq monitor and it’s in warranty only 3 months old stop working screen got blank when called the technician he came and told that it’s damage unprofessional the screen stop working automatically but he is saying that it damage by us never by benq monitor as we thought to buy two more monitor but now after this experience with benq we will never buy any product from them worst brand and product

I ordered a refurbished projector, and it was delivered very quickly. It arrived safely with new packing material and works perfectly. I'm very impressed and will definitely order directly from the BenQ site again.

Even in germany this is complete trash, dont buy it!!!

DO NOT BUY - KNOWN ISSUE - will work great for a few months or even a few years per the feedback on the internet. At least that is what happened to mine or maybe I'm just the lucky one...

Purchased a Zowie gaming monitor back in Oct 2019. Great for gaming high refresh rate. Scroll forward 4 years and monitor is bad. (Horizontal lines run through it). Hopped on web and found that I am not only one with this issue - many more complaining on net as well...

I have an ASUS, Acer, Dell and three other monitors and even ancient monochrome and they all still work fine. I use the ASUS and Acer for my actual work (spreadsheets and such, not gaming). The newest monitor, ASUS is over a decade old.

For the price I paid for the Zowie, I expected more reliability, especially since the issue appears to be affecting a good percentage of your monitors (Google net for "Benq monitor lines". And "NO" not a "Driver" issue as you and your Techs like to toss out there. (and "NO", turning it off then back on does not work either.) Your techs ruled out driver issues after awhile of trouble shooting as well.

By far, it has terrible service. If you buy anything that requires a license to purchase from them. When it comes from them do expect it to renew with ease. They will sell you overpriced tech to then not provide any support afterwards. Do not buy from BenQ. There are other alternatives

Purchased a £700 ultra wide monitor it broke down while still under warranty but because it was the second time it had to be replaced they said the warranty goes from the original perches date but because I'd had so many problems they would do a one off warranty!

I thought great thank you I was so excited as I'm semidisabled with mental health problems and dealing this sort of thing can be a real struggle for me..The exchange arrived in a tiny box it had been completely taken apart, it had no bolts, not covers to hide bolts, no PSU, it was really dirty like muddy dirty and the screen was smashed so bad it could never have happened on one delivery..

Even the DHL diver was shocked he told me to refuse the delivery on the grounds it's not been boxed right and was clearly E WASTE and not a referbishesd monitor I was promised by benQ!! I'm left shaking because it was a one off warranty so they can just say we tried sorry but I can't afford to spend £700 on a monitor that breaks down twice in under 2years, I wish you upload pictures because this monitor was out of a top for sure and there's is no hiding that fact..

I informed benQ of my disabilities and they where really understanding and my monitor has just sat on my desk it's in immaculate condition Vs this dogs dinner they tried to exchange it for really really disappointed, the delivery driver was really really nice though and broke DHL rules to let me open the box because he could tell something was badly wrong and that I needed help..

What was really annoying was benQ insisted I found an appropriate box to the point I had to spend £30 buying a huge box + packing for a monitor this size and then they send out this broken junk in a box 10x to small with no packing it's really really shocking still can't get over it left me shaken..

Bought three projectors over the past 2 years. I spend $900 on the first one....$1200 on the second and $1700 on the third. They keep getting white stars on the screen after a few months of working. These projectors are garbage!!

I really despise these kind of companies. Website set up to look like they are sold from the UK. Place an order and then find buried in the website they are from Holland and a German company. Due to brexit i prefer UK firms and would not have ordered without this misleading information.

Turned up late due to shipping delays (suprise, suprise)

Ordered a GS50 at a cost of £699. Product couldnt play a consistent picture, buffered, stuttered and stalled every 30 seconds.

Now going through a painful return process where Benq dont trust you and want videos showing the issue.

Really dont like this kind of behaviour or morals and wont use again

Speedy delivery, careful packaging with clear instructions and a brilliant product.

Very impressed with my ScreenBar Halo, and the look and quality is superior to anything else on the market.

I got the worse experience. I sent a projector for repair and it took them 40 days to send it back, in fact they sent me a survey asking me how they are doing before they fix my projector. When I asked to escalate the issue, the person I talked to resisted giving me any contact person and at the end he told me his supervisor will call me, and I knew from the tone of his voice that no one is going to call; that is exactly what happened. I won't recommend it to anyone and I will make sure that our colleges's managers know about that.

Speakers stopped working after 2 days. The support form of the Benq website in the country I bought it in doesn't work. I was forced to use the support form of Benq in two other continents. Still waiting - no progress. Appalling standards for a global company. Update - waited about 6 weeks for repair. Received it an hour before I left. Didn't even get time to test it.

Good news. I've used it for the last 2 months and it's worked. Bad news - the sound has stopped working again. Exactly the same problem. 1 star for this company is too generous.

Brilliant product at an amazing price and delivered the next day. I would personally recommend their products

PD2705 monitor not connecting to Macbook Pro.
Several days wait to get a response. Collection arranged. No one arrived! Three weeks and many calls later, still no collection. Their service stinks.
Keep away from BenQ!!

Worest support benq it will take months to fix issues don" buy benq pls choose other good support

Bought a gvv2480 and it stopped working in 4 months time. Wasted a lot of time trying to reset the driver but ended up being the monitor problem. Sent to warranty center for 2 times but the problem hasn't been solved. Warranty service didn't even contact me or wrote anything. I told the warranty service about every single detail for the problem. If anyone sees this review, pls do not buy their monitor, their warranty services are incredibly useless and bad.

Have a SW240, it’s the second one. Both work well and the original one is a few years old now. BUT had I problems with Palette Master with the new one. Support was some help but it still didn’t work and was causing a lot of problems to do what they wanted. Told them I was giving up and going to use another calibration, SpyderXPro. Amazingly they came back and said they were pleased Palette Master was now working and never replied when I pointed out no it wasn’t. Then I found there were a lot of customers who had failed to get the program to work. Pity as on the original monitor/PC no problem but clearly lots of problems with it and support trying to deny that.

Made a mistake by going for BenQ instead of LG. Screen started showing issues within 6 months of purchase and it's been 20 days since technicians checked my monitor and still no update when or if it will be fixed. Really disappointed.

They never care about ur satisfaction
People are rude

A total piece of rubbish customer service is terrible and won’t honour any warranty
Be awhere that you are buying a poor design and noisy projector and the fans and product are poor quality

ZERO STARS! I ordered a PD2700U monitor (costing over £400) directly from the BenQ website on the 8th Jan, it arrived swiftly on the 13th January. The moment I opened it, noticed it was faulty and immediately contacted BenQ customer service to report this, with photos and videos. BenQ customer service said to send further images of it switched on, I really didn't want to get it out of all of its packaging if I needed to return it but followed their advise. They advised they would organise for an exchange at my door and someone would contact me between 2 to 5 working days. I heard nothing. Contacted BenQ about their silence, they blamed Brexit for the delay yet they were able to send me a monitor from the Netherlands by the 13th January (within a week after I ordered it). Gave them a chance and waited a further week for the exchange. Radio silence yet again. This time requested a refund as I am losing business and valuable time on projects without a monitor. They apologised for the delay and suggested I request the refund from their website under my order details. I did this and UPS picked up my monitor. My monitor didn't move from Tamworth UPS centre for over a week so I contacted them. They advised my monitor had been deemed lost so I needed to raise a claim to investigate. Their claims form on the website wouldn't accept my details. rang UPS back, they said I can't raise the claim due to BenQ being the contracting company so they have to do it. I contacted BenQ and told them the info UPS had given me and that I wanted my refund asap! BenQ then said to leave it with them they would deal with it and process my refund immediately. That was 2 weeks ago now! Last week on Monday my original monitor was delivered back to me by UPS stating that due to Brexit, European boarders will not accept the return back into the country without an "internal invoice". I contacted BenQ straight away to inform them, They organised an RMA to a UK partner company to accept the return on their behalf, I was still meant to have received my refund by now, still nothing. The partner company Equinox arranged a very quick pickup of my monitor via DHL, it was picked up 2 days after it arrived back to my property. Chased my refund 6 days ago. BenQ's customer care said unable to process refund as they need an IBAN and Swift details. Contacted my bank to get these from them (but this wasn't originally needed in order to buy the damn thing in the first place). Sent them over the same day... no update on my refund at all. There doesn't seem to be a complaints department or senior management to deal directly with. The stress this has caused me is unreal. I am still awaiting my refund of over £400 with BenQ unable to advise me on what the hold up is! RIDICULOUS!